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VISAGOV Reviews 

786
TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 5 out of 5 stars

The page is legit. I’m from South America and use this page to apply for a UAE visa and got it. The website is easy to use and very simple. I had to wait very long for my visa approval but I believe m... See more

Rated 3 out of 5 stars

Price is better than other Visa agents. It took very long to get an Egyptian E-Visa, over 27 days. The communication is prompt but the answer is like a hard board cut-out. I'm ok that i got the visa a... See more

Rated 5 out of 5 stars

It was simple and happy I managed, but sometimes on Google there was not a definitive adress so got sidelined to a commercial page and had to pay 100Dollars more u fortunately. ANTHONY GREGORIOS... See more

Rated 1 out of 5 stars

My application was too complicated - it took nearly two weeks. I travel a lot worldwide, but nowhere I had so many visa problems, sorry to tell this. I ordered a visa WITHOUT any additional insurance,... See more

Company replied

Company details

  1. Visa Consultant
  2. Travel Agency
  3. Visa and Passport Office

About VISAGOV

Written by the company

Visagov helps you apply online for electronic visas and travel authorizations, making the paperwork feel fast and hassle-free—so you can get back to planning your trip.

You’ll find updated, streamlined forms for 70+ destinations in multiple languages. Our applications are designed to be straightforward, using a simplified online form with only minimal differences between destinations. Traveling with family, friends, or a team? You can submit group applications in one go. After you apply, you can check your status anytime using your application ID, so you’re never left guessing what’s happening next.

You can apply from home, without waiting in line or dealing with complex embassy procedures. The service is available 24/7, and our team is here to help if you have questions or run into issues along the way. We focus on secure processing and strong privacy safeguards throughout the application journey.

Clear expectations from the start: Visagov is a private visa application assistance agency and is not part of any government. Our pricing may include a service/processing fee in addition to applicable government fees.

Based in Barcelona, Spain, we’re here to support you at every step of the process.


Contact info

3.8

Great

TrustScore 4 out of 5

786 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(786)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

My application took nearly three weeks…

My application took nearly three weeks to be submitted, and there was no progress feedback. After I e-mailed, the request was promptly processed, and I received the VISA within a day. I feel like my application was overlooked.

September 27, 2023
VISAGOV logo

Reply from VISAGOV

Hello,

I am sorry to see your application took longer to process. In some cases the government doesn't allow us to process until certain number of days before the entry. However I will pass the feedback to our product team to see if we can improve anything.

Thank you and wish you great holidays,

Rated 4 out of 5 stars

Seems serious I hope the visa is valid…

Seems serious I hope the visa is valid when arrive at destination . Plus an insurance? can be useful

September 26, 2023
VISAGOV logo

Reply from VISAGOV

Hello,

no worries, your visa is approved so you can travel without stress. Please print it and have it with you, as well as the other requested documents. You also have summary in your email.

Wish you great holidays!

Rated 1 out of 5 stars

Do not trust Visagov.com!

Wanting to get a pre-visa for Nepal, I found Visagov online and filled out the details - including my bank details. They immediately debited my account and sent a confirmation email - but with no receipt.
I still do not know what I paid for and they refuse to send me the payment details, even though I have asked them for it several times by email. They just reply with a copy/paste email asking for me to check my spam folder…
Best to directly go on a legitimate website operated by a government to get your visa, you will otherwise pay unnecessary costs (30$) with Visagov, and for nothing!!

September 27, 2023
Unprompted review
VISAGOV logo

Reply from VISAGOV

Hello Louisa,

I am sorry to see you were not satisfied with our visa application service. Our service includes visa processing, revision and sending the visa/pre-visa/travel authorization; and the visa fee charged by the government (in case of Nepal the government fee is paid when entering the country).

I see your pre-visa is approved, you only need to show the attached PDF when entering Nepal and pay the corresponding fee. The pre-visa mean your on arrival visa got approved already and you won't have to stress about obtaining it when entering the country.

We are always trying to be as transparent as possible, that's why we show straight away the price details including how much is our fee and how much is the government/visa fee.

Rated 2 out of 5 stars

First visa site was misleading

First visa site was misleading. Then a second site appeared on my mobile phone. It finally was the right one. There should a single unified site for the visa process.

September 25, 2023
VISAGOV logo

Reply from VISAGOV

Hello Stephen,

thank you for the review, I am sorry your experience wasn't as you would wish. We have designed website so it work well on both devices, that's why there might be differences.

Also I would like to ask you what made you feel the first website is misleading and why the process felt different on both. Let me know so I can pass is to the product team as feedback.

Thank you,

Rated 5 out of 5 stars

The page is legit!

The page is legit. I’m from South America and use this page to apply for a UAE visa and got it. The website is easy to use and very simple. I had to wait very long for my visa approval but I believe more my fault because I applied too early but the representatives responded to my emails and said they will process it as my entry date gets near and they did. I do wish they had a contact number or a WhatsApp to make communication easier. Highly recommend.

September 20, 2023
Unprompted review
Rated 1 out of 5 stars

This is a scam company

This is a scam company! Watch out!!!! I have had a very bad experience with thus company. I was looking for a visa to Saudi Arabia. I obviously visited their webpage on the 12-th of September. That same day the visagov, which also shows up as ESTA tried to charge my Revolut account for a visa to Angola!!! I noticed this two days later.
I decided to apply for a visa via Visit Saudi on the 13-th and did so successfully. The next day I got an e-mail from visagov, aka ESTA, requiring me to fill in my details again and check my payment details, hence pay again. I did so thinking that this is the Visit Saudi website. After scamming me into another payment, they don't want to return the money argueing that I applied with them! I wrote the company, that I will be filling an official report with the police. To this their staff member replied that "I should do as I please", not offering to resolve the situation.
After a couple of days, after posting this opinion, I reasked the company again, to return the payment, I recieved a positive reply. I was refunded the amount. Yet, the stress, and the very negative experience of playing verbal ping-pong was very disheartening.

September 14, 2023
Unprompted review
VISAGOV logo

Reply from VISAGOV

Hello Jakub,

I am sorry to hear about your experience. Can you share with me Order IDs so I can check with my colleagues what happened? The Order ID will be in the top right corner of the emails you received from us.

Edit: I have checked and the application has been fully refunded 21. 9. Please check your card/bank account and you should see the full amount back. Let me know if not please.

Thank you,

Rated 1 out of 5 stars

I sent all the required papers

I sent all the required papers, paid in full and I haven´t received my visa!

August 29, 2023
VISAGOV logo

Reply from VISAGOV

Hello,

I can see you have received the travel document 29. 8. via email. Please check your spam folder as it might have arrived there, the approved visa is attached there.

Wish you great day,

Rated 3 out of 5 stars

Pros: price cons: long wait

Price is better than other Visa agents. It took very long to get an Egyptian E-Visa, over 27 days. The communication is prompt but the answer is like a hard board cut-out. I'm ok that i got the visa after the long waiting since my visit date is still days away. I hope communication would be improved to mitigate customer's anxiety.

August 30, 2023

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