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VISAGOV Reviews 

786
TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 5 out of 5 stars

The page is legit. I’m from South America and use this page to apply for a UAE visa and got it. The website is easy to use and very simple. I had to wait very long for my visa approval but I believe m... See more

Rated 3 out of 5 stars

Price is better than other Visa agents. It took very long to get an Egyptian E-Visa, over 27 days. The communication is prompt but the answer is like a hard board cut-out. I'm ok that i got the visa a... See more

Rated 5 out of 5 stars

It was simple and happy I managed, but sometimes on Google there was not a definitive adress so got sidelined to a commercial page and had to pay 100Dollars more u fortunately. ANTHONY GREGORIOS... See more

Rated 1 out of 5 stars

My application was too complicated - it took nearly two weeks. I travel a lot worldwide, but nowhere I had so many visa problems, sorry to tell this. I ordered a visa WITHOUT any additional insurance,... See more

Company replied

Company details

  1. Visa Consultant
  2. Travel Agency
  3. Visa and Passport Office

About VISAGOV

Written by the company

Visagov helps you apply online for electronic visas and travel authorizations, making the paperwork feel fast and hassle-free—so you can get back to planning your trip.

You’ll find updated, streamlined forms for 70+ destinations in multiple languages. Our applications are designed to be straightforward, using a simplified online form with only minimal differences between destinations. Traveling with family, friends, or a team? You can submit group applications in one go. After you apply, you can check your status anytime using your application ID, so you’re never left guessing what’s happening next.

You can apply from home, without waiting in line or dealing with complex embassy procedures. The service is available 24/7, and our team is here to help if you have questions or run into issues along the way. We focus on secure processing and strong privacy safeguards throughout the application journey.

Clear expectations from the start: Visagov is a private visa application assistance agency and is not part of any government. Our pricing may include a service/processing fee in addition to applicable government fees.

Based in Barcelona, Spain, we’re here to support you at every step of the process.


Contact info

3.8

Great

TrustScore 4 out of 5

786 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(786)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

It took nearly 4 weeks to get the visa

It took nearly 4 weeks to get the visa. After waiting 16 days I applied myself and had one in 4 days.
Your customer service was terrible. When I inquired about the status I was told every time that it would be there soon. You have a phone number that doesn’t answer because of COVID???
It caused a lot of unnecessary stress.

Jules Nijssen

November 9, 2023
VISAGOV logo

Reply from VISAGOV

Hello Jules,

I am sorry to see it took us so long to get your visa. Unfortunately in some cases the processing time is longer than expected, but I can see the application you filed with us got approved and you got your visa almost two weeks ago.

Again, apologies for the delay and wish you great holidays!


Best,

Rated 3 out of 5 stars

Visa Process for Benin upside and downside

The process was quick and great the only downside that was crucial was that my passport number that I input was not matching what was put in my visa. I failed to check and the flight agent caught this. They still allowed me to board after several calls while I was in Brussels but they said I had to mention my issue to the immigration. Luckily I had told my friend regarding this issue and he got me with an official to help me fixing this issue.

October 28, 2023
VISAGOV logo

Reply from VISAGOV

Hello,

I am very sorry for the issue with your passport number, but I am happy to hear you were able to travel! I will pass this to my colleagues as feedback, to see what we can do to avoid this in the future.

Best,

Rated 1 out of 5 stars

A Waste of Money....

I needed visas for Kenya and Tanzania for my trip at the end of the month. I read that Kenya processes visas within 3 business days and Tanzania could take a couple of weeks. I submitted both applications on the Oct 25th. I received an email from the Tanzania Immigration office on the 25th with what I thought was information I needed to check the status of my visa. I log on to their site and it's making me start an application again. I email VISAGOV because I wanted to know if I needed to complete the application again since the site is asking me for what I already completed on the VISAGOV site.....never received a response. So now I'm worried! I don't know what VISAGOV's turn-around time is on processing requests, so I complete the process and pay AGAIN on both the Kenya and Tanzania Immigration sites. I received my visa from Kenya IN 24 HOURS!!! I also received and email from Tanzania 24 hours after submission that my visas was being processed. Save your money and do it yourself for both the countries mentioned above. Oh, and then VISAGOV sends me an email the day after I received my Kenyan visa, letting me know that it was accepted......HELLO, I DID IT MYSELF!!!

November 1, 2023

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