Vision Motors Reviews 

682
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently state receiving faulty vehicles containing mechanical defects, engine problems, and hidden damage that affect vehicle performance. Many people also experience immense difficulties when attempting to secure financial refunds or resolve frustrating communication breakdowns with unresponsive management. Some reviewers were happy with the staff, noting that individual team members could be genuinely polite, helpful, and welcoming during initial showroom visits. These specific buyers truly appreciated when early showroom interactions felt remarkably smooth, stress-free, and straightforward without dealing with aggressive sales pressure.

What people talk about most

Service

Consumers find service to be negative, reporting deeply disappointing and frustrating after-sales... See more

Product

Clients share negative opinions on product, frequently reporting severe mechanical failures and undisclosed... See more

Staff

People report ambiguous experiences with staff, reflecting high disagreement among reviewers. On one hand,... See more

Refund

Reviewers highlight negative aspects of refund processes, expressing deep frustration with denied requests... See more

Quality

Reviewers consistently mention negative feedback about quality, reporting that vehicles are delivered with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Visited the garage and placed a deposit on a car which was due in. I was worried by the reviews that I wouldn't get my deposit back. A week later the car came in and I went to see it but unfortunately... See more

Rated 1 out of 5 stars

DONT DO IT, JUST DONT !!! Absolute joke these guys, never in my life have I come across such crooks, Highway men wore masks, these should wear Bally’s. Engage in business with this company at your p... See more

Rated 1 out of 5 stars

If the rating system went lower than 1, I would do that. The most unprofessional company i've ever been associated with. Sold a car that they must have known to be faulty (as there were coun... See more

Rated 1 out of 5 stars

I bought from a garage for peace of mind. In hindsight I should have bought from the auction and saved myself a lot of time and money. Warranty hasn’t been the safety net I thought it would be and wi... See more


Company details


Contact info

2.9

Average

TrustScore 3 out of 5

682 reviews

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No recent history of asking for reviews

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2.9

All reviews

(682)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Buying a used car can be challenging…

Buying a used car can be challenging but I found Vision Motors as the perfect place. Special thanks to Jake who helped me out to get the best deal and within a day we had already finished all the procedure. The Nissan X-trail has exceeded my expectations, and I'll certainly return for my next car.

December 6, 2024
Rated 1 out of 5 stars

Absolute awful companyshocking service

Absolute awful company, strung us along for over a month after we left a deposit on a car, no end of excuses and then they pulled out of sale. We did deposit back however are still out of pocket due to booking a train ticket. I would not recommend this company and can’t understand how they are still in business.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience.

Lots of vehicles to choose from with a range of different prices to fit any budget. Vehicles were in excellent condition and the staff were very friendly and professional. Thanks for being good honest salesmen.

December 6, 2024
Rated 5 out of 5 stars

I just bought my first car from Vision…

I just bought my first car from Vision Motors and had a great experience. Roy spent his time helping me get the best financial plan that suited my needs, which was amazing since it was my first time financing a vehicle.
Anybody looking for any kind of vehicle should not hesitate to check out Vision Motors, You will not regret it.

December 6, 2024
Rated 5 out of 5 stars

I was looking for a reliable BMW that…

I was looking for a reliable BMW that was within my budget and I'd be happy with. I dealt with Roy whom I found to be a pleasure deal with because he was informative and comfortable, he answered all questions and concerns with patience and clarity.
Most importantly, He helped me choose the right car for myself, which was a used 2014 BMW X5. The handover process was smooth, and the X5 is an absolute joy to drive. Its been about 7 weeks since I bought it and I am very pleased with it.
Highly recommended.

November 8, 2024
Rated 5 out of 5 stars

Above and beyond with every detail.

Thank you for such a wonderful experience. My sales rep(Phil) along with the management went over and above. They got me a car that suited my needs. Anybody looking for an honest, reliable dealership in haydock. This is the place to go.

December 6, 2024
Rated 5 out of 5 stars

I came in to purchase a vehicle for my…

I came in to purchase a car for my son after his old one was totally damaged. Jake helped us out! He was incredibly helpful and provided us many options to choose from, He found the perfect car and made sure that we went home with the best payment plan. He also communicated every step of the way and resolved any issues accordingly. I'd highly recommend him if you're looking to purchase a new/used car.

December 6, 2024
Rated 5 out of 5 stars

Excellent.

I highly recommend Vision Motors to anyone in search of a quality vehicle. Five stars all the way.

December 11, 2024
Rated 5 out of 5 stars

Great cars and genuine customer service.

Jack at Haydock made my car buying journey easy when I purchased a 2017 Hyundai Tucson, His expertise was invaluable. He was knowledgeable about the inventory, answered all my questions and never pressured me into a decision. The paperwork was handled efficiently and cleary, and Jack went above and beyond to ensure I understood every step. The Tucson is perfect for my family and I couldn't be happier with the service. Highly recommended.

December 4, 2024
Rated 5 out of 5 stars

Outstanding experience.

Roy helped me buy my Kia sportage and he was amazing. He explained the car's features and history clearly. The process felt more like a conversation than a sale. I would certainly recommend Vision Motors for their great service.

December 5, 2024
Rated 5 out of 5 stars

I was looking for a pre owned car

I was looking for a pre owned car, Jack helped me find a perfect Vauxhall Astra that suits my budget. He was really helpful in answering all my questions and made sure I was happy on every occasion. From the paperwork up to the actual driving of the car home, everything went smoothly. Great for everyone who appreciates good customer service.

December 4, 2024
Rated 5 out of 5 stars

Knowledgeable and Friendly service.

I have searched for a long time looking for a 2019 Honda CR-V and finally found it at Vision Motors. They performed an extensive walkthrough of the car and showed me all the features of the car as well as its servicing requirements, they also assisted me in checking the validity of the MOT before I drove the car out. The car performs wonderfully and I am very thankful that I selected Vision Motors.

December 4, 2024
Rated 5 out of 5 stars

I bought a BMW at Vision Motors and…

I bought a BMW at Vision Motors and they really went above and beyond to help me with the process and I appreciate their support. They also explained everything to me, to make sure that I was comfortable buying the vehicle. The car drives perfectly and am glad I bought it. Highly recommend Vision motors.

December 3, 2024
Rated 5 out of 5 stars

Outstanding customer service.

After thoroughly researching and comparing different cars, I eventually setteled on a Volkswagen Golf and the experience was superb,all thanks to Vision Motors. The team double checked that the car fulfilled all the criteria, and it did. It was wonderful returning home with a nice looking car.
I would recommend Vision Motors and would do business with them again without hesitation.

December 6, 2024
Rated 5 out of 5 stars

Roy and the team at Vision Motors are…

Roy and the team at Vision Motors are top notch. From the beginning of the process till the end, he went out of his way to make sure I clearly understood everything. Top notch service, communication and just an all around good atmosphere and car buying experience.

December 5, 2024
Rated 5 out of 5 stars

This was the best and easy car buying experience.

The team at Vision Motors made the process of buying my vehicle a pleasurable one. They were not only concerned about selling the vehicle but were deeply concerned in making sure that I was satisfied with my decision. Their knowledge and friendliness made a huge difference. Overall, I loved the vehice and would highly recommend Vision Motors for your purchase. Check them out and they will not disappoint. Thank you again.

December 3, 2024

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