Vision Motors Reviews 

682
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently state receiving faulty vehicles containing mechanical defects, engine problems, and hidden damage that affect vehicle performance. Many people also experience immense difficulties when attempting to secure financial refunds or resolve frustrating communication breakdowns with unresponsive management. Some reviewers were happy with the staff, noting that individual team members could be genuinely polite, helpful, and welcoming during initial showroom visits. These specific buyers truly appreciated when early showroom interactions felt remarkably smooth, stress-free, and straightforward without dealing with aggressive sales pressure.

What people talk about most

Service

Consumers find service to be negative, reporting deeply disappointing and frustrating after-sales... See more

Product

Clients share negative opinions on product, frequently reporting severe mechanical failures and undisclosed... See more

Staff

People report ambiguous experiences with staff, reflecting high disagreement among reviewers. On one hand,... See more

Refund

Reviewers highlight negative aspects of refund processes, expressing deep frustration with denied requests... See more

Quality

Reviewers consistently mention negative feedback about quality, reporting that vehicles are delivered with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Visited the garage and placed a deposit on a car which was due in. I was worried by the reviews that I wouldn't get my deposit back. A week later the car came in and I went to see it but unfortunately... See more

Rated 1 out of 5 stars

DONT DO IT, JUST DONT !!! Absolute joke these guys, never in my life have I come across such crooks, Highway men wore masks, these should wear Bally’s. Engage in business with this company at your p... See more

Rated 1 out of 5 stars

If the rating system went lower than 1, I would do that. The most unprofessional company i've ever been associated with. Sold a car that they must have known to be faulty (as there were coun... See more

Rated 1 out of 5 stars

I bought from a garage for peace of mind. In hindsight I should have bought from the auction and saved myself a lot of time and money. Warranty hasn’t been the safety net I thought it would be and wi... See more


Company details


Contact info

2.9

Average

TrustScore 3 out of 5

682 reviews

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No recent history of asking for reviews

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2.9

All reviews

(682)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

An excellent experience.

I went to Haydock after dealing with another car dealer that tried to overcharge me after we had agreed on a price. At Vision Motors we negotiated a fair price and had absolutely no issues. Never felt rushed or under pressure during the buying process. The car I got is perfect, low mileage, recently MOT'd and in outstanding condition. I'm over the moon with my purchase.

January 7, 2025
Rated 5 out of 5 stars

Phil helped me find the car I needed…

Phil helped me find the car I needed and pointed me in the right direction regarding what i was willing to spend and how to set up my payment plan. He was very honest and straight to the point, which is greatly appreciated. Paying the deposit was straightforward and fast; it ensured my chosen car wasn't sold before I completed the purchase.
I would definitely recommend Vision Motors Direct to someone looking for a used car in good condition.

January 3, 2025
Rated 5 out of 5 stars

I had the pleasure of working with Jake…

I had the pleasure of working with Jake while selecting my 2014 Peugeout 308, and I couldn't be happier with the experience! Jake went above and beyond to help me find all the needed information and the history of the car. The Peugeot has been a joy to drive( with considerable fuel economy and performance). I highly recommend Vision Motors for their commitment to customer satisfaction.

January 3, 2025
Rated 5 out of 5 stars

Fantastic service from Vision Motors…

Fantastic service from Vision Motors and their team. Big thanks to Jack for helping me trade in my car. It was quick, easy and Jack made sure to keep me reassured throughout the process. I appreciated the excellent customer service and would recommend Vision motors to others.

January 3, 2025
Rated 5 out of 5 stars

Jake and Phil did an amazing job

Jake and Phil did an amazing job. They were so transparent and Jake was incredibly patient, showing me three different cars untill I found the perfect one. He even made sure it had a recent MOT, which showed their attention to detail. I highly recommend this dealership. 5 star customer service from the moment I walked in untill I drove out my Mercedes Benz.

January 3, 2025
Rated 5 out of 5 stars

My experience at Vision Motors has…

My experience at Vision Motors has always been amazing. I recently purchased a used car and Roy did everything he could to make sure I was happy with it, the entire experience from first step to the handover was very smooth and professional.
Thank you for making this purchase such a pleasure

January 3, 2025
Rated 5 out of 5 stars

Excellent reception and customer service.

I saw a listing online for my dream car that was priced less than the market value. I went in to see and test drive the car and it was perfect, the deal was legit! No hidden fees and they were able to offer competitive financing. I can't recommend this place enough.

January 6, 2025
Rated 5 out of 5 stars

The staff and service at Vision motors…

The staff and service at Vision motors were absolutely outstanding throughout the entire process of purchasing my 2017 Volkswagen Passat. They were completely transparent about pricing, and answered all my questions very professionally.
I cannot recommend Vision Motors enough if you are in the market for a vehicle.

January 6, 2025
Rated 5 out of 5 stars

My purchase of a Nissan qashqai was a…

My purchase of a Nissan qashqai was a standout experience. Jake ensured I got the best value for my money. The car feels brand new and their attention to detail was impeccable. I'll definitely be back for future purchases.

December 20, 2024
Rated 5 out of 5 stars

I usually don't leave reviews on the…

I usually don't leave reviews on the Internet, but I wanted to share my experience with Vision Motors.
I had the pleasure of dealing with Jake, when purchasing my Mercedes Benz GLE, and I cannot recommend him enough. He was incredibly personable and listened to all my concerns and made sure I was 100% confident in my choice of vehicle.

December 28, 2024
Rated 5 out of 5 stars

Comfortable place with experienced…

Comfortable place with experienced managers that can make your dreams come true. If you'd like to get a high quality and reliable vehicle, you should visit this place. They have a variety of vehicles that you can choose from.

December 19, 2024
Rated 5 out of 5 stars

HIGHLY recommend.

The quickness, professionalism, knowledge and overall kindness & support this team provides is outstanding. I had the privilege of working with Roy and Jake. Both went above and beyond to get me a 2015 Kia Sportage that is beyond what I imagined getting, the car's performance has been flawless and their customer service exceeded all expectations.

December 20, 2024
Rated 5 out of 5 stars

Great experience.

This was my first to Vision Motors for a purchase and I was impressed with the range of cars within price budgets to suit everyone. I bought a Mitsubishi ASX that was in excellent condition and its been perfect for my daily commute. I will definitely consider going back when the time comes to change my car.

December 12, 2024
Rated 5 out of 5 stars

Dealing with Roy and Phil was easy

Dealing with Roy and Phil was easy. We were helping my son get his first car and they made the whole process so easy. No pushy sales, just genuine advice and a really relaxed atmosphere. They even sorted out a fresh MOT for us, which was great. We got a cracking deal and my son is loving the car. I'd definitely recommend Vision motors to anyone, especially if you're looking forward to buy a used car. Five stars from us.

December 20, 2024

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