VistaPrint USA Reviews 6,412

So easy to order & add our logo, it arrived sooner than expected as well.

I ordered 1 baseball cap and two t-shirts with my logo and messaging for an event coming up. I wanted to test the products before purchasing larger amounts. The hat was great but I never received the t-shirts. I waited for two week with a delivery date of March 30, 2026. So I waited and waited after receiving the cap within a few days.

The t-shirts never came so after check the mailbox on March 31, I reached out to find out when I should expect them, the bot said it was delayed but I wanted to know when the expected date was only to find out the t-shirts weren't coming.

No email, no phone call, no tracking information, nothing. now I am told that it will take up to 5 days to receive my refund. But here is the other issue, why didn't I get a refund since they cancelled my order???

This is unacceptable particularly as a business owner so they will NEVER get business from me again. Totally pissed. So very unprofessional.

AN ANGRY CUSTOMER!

I DO NOT RECOMMEND THIS COMPANY AS A BUSINESS ENTITY.

I work for a non-profit with lots of volunteers. We like to create cool swag to give away during volunteer appreciation week every year! Vista Print made the process so easy! And my personal VistaPrint guide, Ann was awesome in helping me file my tax exempt paperwork so I could order tax free from the site!!

The foam board proved to be an excellent solution for my craft fair, combining light weight with impressive sturdiness. Its versatility and vibrant color made it stand out among other display options.
I worked closely with the Vista Print designer, who used my photographs to create professional displays. This personalized approach resulted in a visually appealing presentation that effectively showcased my products.
The display attracted a significant amount of attention from customers, who were drawn to its eye-catching design. Other vendors frequently asked where I had obtained the sign, and I was pleased to recommend “Vista Print.”
Overall, I am extremely satisfied with the foam board product and the excellent support provided by the Vista Print team.

I received the wrong order in the mail, but the representative, Charlie, handled everything quickly and politely. He assured me that my correct order would arrive within a few days and sincerely apologized for the mistake—without any extra cost. Thanks, VistaPrint!

I was having difficulty editing a business card project. Thankfully Jacky was able to help me and complete my project very quickly. Most appreciated from a return customer. Thank you Jacky!!

I just placed an order and I noticed a few things. I used the chat option and texted my issue and the customer service rep was so nice and helpful!!! They helped me with the issue and for the inconvenience, they made it up to me!!! I've been a customer for years and this just reminds me why I keep doing business with Vista Print! Thank you!!!

I have used Vistaprint extensively over the past 12 years with only shining results. They have been my Go-To printer for many things and I always quote them when pricing out projects.

Well, this job was a BIG DEAL AND VISTAPRINT BLEW IT. I designed Wedding Invitations using one of Vistaprint's templates for my step-daughter. I also purchased matching envelopes, but actually had to call and ask a rep to take off some artwork and verbiage that honestly looked cheesy - and there was no way for me to do it online. She said she could do it on her end. I never have had to speak with a rep because I'm a graphic artist and can do everything myself. On the day that the invitations were arriving, Vistaprint emailed me letting me know that they "experienced an unexpected technical issue with the Matching Envelopes and, as a result, have had to cancel that portion of your order." WTF?!!! Why didn't they alert me sooner so I could have done something? I called and spoke with another rep who was also awesome and she helped me create new envelopes and even got the Expedited Shipping waived.

AGAIN, ON THE DAY THE ENVELOPES WERE DUE TO ARRIVE, I RECEIVED AN EMAIL TELLING ME MY ORDER WAS CANCELLED!!!!! Why didn't they tell me SOONER?!

I needed to have the envelopes at my step-daughter's tomorrow so there was nothing that Vistaprint could do. I wound up buying envelopes at Michael's and getting the printed by a local FedEx Printing office where the women went over and above. I paid handsomely for the privilege. Unfortunately, Vistaprint just lost one of their biggest advocates and fans. They BLEW IT BIG TIME!

UPDATE 4/7/26: I worked with 2 different VP reps (both were incredibly respectful and professional), and finally today, Vistaprint reimbursed me 100% for the large amount it cost me to expedite the printing and shipping of the envelopes at Fedex. I have to give VP a shout out to their reps. Everyone who I have spoken with are kind and professional. They made good and did so in a very respectful way. I am not changing the 1-Star review to 3-Stars only because of the time, worry and high anxiety that I dealt with over the past two weeks. I am still coming down from it.

I am currently shopping for custom polos for my business and realized part of the way into making it my own. i can only add wording underneath or above the logo in the little box provided. They do not have the option to move the wording for your name and role in your company where you want to put and they also do not provide (as of yet) any side sleeve logos or wording. In the future (possibly near future), this would be a great tool to add to Vistaprints custom polos options as I am sure there would be more foot traffic afterwards. It would enhance the logos and give them a more customized and professional look and feel to them.

My delivery was stolen and VistaPrint worked with me easily to offer a one-time replacement. This was so generous and simple and says a lot about their values. Customer for life.

I had not received my full order and reached out to the online chat service and Jasmine was very helpful. She provided me a status update with an explanation as well as a resolution in providing me with another option at no additional costs to me.

I order from Vistaprint regularly for work, and the quality is most of the time excellent. On the rare occasion something arrives damaged or not quite right, their customer service is fantastic, they always come up with a fitting solution quickly and without hassle.

Amazing staff and great response and communication

I got the wrong order in the mail, and the representative, Charlie, was fast and courteous. Told me that I'd have my order in a few days and apologized for the mixup, at no extra charge! Thank you, VistaPrint!

Jocelyn B was incredibly helpful when I ran into a problem with my order. She made it easy for me to get everything sorted and back on track.

Excellent customer service. Extremely courteous (and patient) customer service rep Christine M was able to help me with an order I messed up on, I am extremely happy with the outcome of our online chat, including her advice on how to proceed more carefully in future.

I worked with Gelyn Rose she was great! I am buying the product we worked on together so I hope everything turns out. Fingers crossed.

I had a very difficult situation and I got on the phone with one of your customer service reps. I have a business partner who is not available and has ordered cards for me for over 10 yrs. I had no way of placing an order but a gentlemen named Schlitz went far beyond my expectations in helping me through the process of setting up as a new customer. He spent a great deal of time with explaining and working to get everything correct. I do own a business and have to say that this is not seen everywhere. In my opinion he went far out of his way to make my experience with Vistaprint excellent. Please commend him on his fine work.

I want say Vistaprint has the best customer service, consistently over years.

I especially want to compliment Heather S. and Marwa for their help today, march 28, 2026.

Tristan at Vistaprint really came through for me. They are efficient, adept and produce quality things for us at DesignInk Digital. Thank you for being so consistent!