I have ordered 9 times now from Vistaprint(Flyers, Business cards and Gift Certificates. I design on the site, with my limited non designer abilities. I have been very happy with the service and the r... See more
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See what reviewers are saying
This company is to be highly praised for not only the products that they put out but additionally for the high level of customer service they offer on many different levels. From the graphic services... See more
Company replied
The vast array of products is amazing and your turnaround time/shipping is fantastic! I still have not found the English translator feature (for us English speakers living in Germany; when I select En... See more
Company replied
I made a mistake with my Order and the Support Service did everything to fix the Problem and make my Package come as fast as possible after my failure (forget about noting the right house number). Th... See more
Company details
- Prints and Signs Store
- Digital Printing Service
- Graphic Designer
- Printing Equipment Supplier
- Promotional Item Store
- Web designer
Written by the company
VistaPrint, ein Cimpress-Unternehmen, bietet Ihnen die Technologie und die Expertise zum einfachen Gestalten moderner personalisierter Marketingmaterialien. Ohne Design-oder Druckkenntnisse gelingt Ihnen der Aufbau eines so souveränen wie stilsicheren Markenauftritts ganz leicht –dank unserer vielseitigen Produktwelt und mithilfe unserer Design-und Kundenserviceteams. Von Visitenkarten für alle zu Designexpertise für alle Visitenkarten. Unsere Visitenkarte. Denn ja, wir haben einige Milliarden davon gedruckt, seit Robert Keane VistaPrint 1995 gegründet und die damals wie heute revolutionäre, eigens entwickelte Online-Lösung vorgestellt hat. Doch heute steht VistaPrint für sehr viel mehr: Eine aufregende Produktwelt aus personalisierbaren Druckerzeugnissen und Geschenken; Persönliche Echtzeitberatung durch Designprofis –exakt in dem Maß, wie Sie sie brauchen; Eine unkomplizierte Designlösung für all diejenigen, die bereits genau wissen, was sie wollen. Wir sind Ihr Ansprechpartner rund um Marketing und Design Dieses VistaPrint-typische Zusammenspiel aus Technologie-und Designexpertise macht es Ihnen leicht, Ihre Idee eines konsequenten Markenauftritts schnell, professionell und dabei dennoch preiswert umzusetzen. So kann Ihr Unternehmen –ob offline, online oder mobil –branchenunabhängig zu einer starken Marke werden, die sich vom Wettbewerb absetzt und zukunftsfähig zeigt. Mit VistaPrint als Ihrem Designexperten und Marketingpartner erhalten Sie hochwertige, moderne, intelligente Druckerzeugnisse, personalisierte Präsente und mehr und können sich dabei doch vollständig auf Ihr Business konzentrieren.
Contact info
Salzufer 6, 10587, Berlin, Germany
- 030 887 892 57
- kundenservice@vistaprint.com
- www.vistaprint.de
4.6
Excellent
16K reviews
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A TOTAL DISASTER
A TOTAL DISASTER!
They still haven't given me an answer to an order of pens that I placed three weeks ago and should have been delivered one week ago.!!
Once the delivery date passed, I started calling the company. Not one person (I spoke to more than three) gave me a concrete answer as to the reason for the delay. They promised to "contact" me, but did not. I kept calling until I got the answer: "we have no stock of those pens"!!!! (one week after they should have been delivered they gave me that answer and because I CALLED THEM). Since that time, I keep calling three times a day to get an offer from another model of pens like the ones I need, that is in stock and can be delivered as soon as possible. NO ONE PERSON has been able to give me a concrete and coherent answer. I need a clear offer of what pens are in stock, it is NOT THAT COMPLICATED. I am wasting time and money (over 200 euros on the first order).
A lack of respect how they deal with customers.
June 14, 2022
Unprompted review
Reply from VistaPrint DE
Dear Ana,
thank you for your review and important feedback.
Please accept our apologies for the inconvenience caused. Our goal is to help you quickly if something doesn't work out. Unfortunately, this was not the case in your case.
As we could see in your customer account, we have already contacted you and are in the process of finding a satisfactory solution.
We take your feedback very seriously and are looking internally at how we can improve our communication towards you, but also amongst ourselves.
Thank you for your patience and all the best to you,
Your VistaPrint team.
Poor quality service
i’m just asking myself , what is in your mind guys? I ordered three bags with my logo on them, and I got from you 3 black bags… just like that, black and nothing more.
is there someone who is checking the orders and what they deliver?
June 11, 2022
Unprompted review
Reply from VistaPrint DE
Dear Florian,
thank you very much for your review.
We are very sorry that you had this untypical experience. Of course, something like this is not supposed to happen.
If you are not satisfied with your product, please contact us as soon as possible so that we can find a solution together.
Unfortunately, you did not send us your customer data.
We would be happy to offer you our help. Please send us another e-mail with your customer data (order number and e-mail address) to
CAREBERsocialmedia@vista.com
Best regards,
Your VistaPrint Team.
Wonderful quality and well organised…
Wonderful quality and well organised service.
We needed some professional cards and we found the right offer for our studio. The delivery arrived also quite fast and the quality was absolutely as expected. 100% Recommended.
September 14, 2021
Unprompted review
Reply from VistaPrint DE
Hallo Noel Marg,
thank you for your 5 star rating and feedback.
Sharing your Vistaprint experience with other customers really makes us happy.
We wish you all the best and much success with your cards.
Best Regards
Your Vistaprint Team
Reply from VistaPrint DE
Hello Justin D.,
thank you for your rating and feedback. Regarding the questionable quality, we would appreciate concrete feedback so that we can forward this to the specialist department accordingly.
Thank you in advance.
Best regards
Your Vistaprint Team
So after I registered on your page
So after I registered on your page, I got alerts on my other online platforms that untrusted IPS are trying to access my accounts.
Is this how you manage my password???
Your employees try to access my accounts on (e.g. facebook) ???
This Page is very dangerous!
October 14, 2020
Unprompted review
Reply from VistaPrint DE
Hello, Oz,
thank you very much for your review.
Unfortunately, we do not understand your request, as we do not know exactly what you mean by IPS.
If you have any security concerns regarding your account with Vistaprint, please contact our support so we can investigate this further.
With kind regards
Your Vistaprint Team
I love this website
I love this website! Everything I have ordered was perfect-exactly the way I imagined and the delivery was super fast-delivered way before the original delivery date!!
November 28, 2019
Unprompted review
Reply from VistaPrint DE
Hi Marusa,
thank you very much for your great 5-star rating. We are very happy about it.
Best regards
Your Vistaprint Team
Reply from VistaPrint DE
Hello Anne-Michelle,
thank you for the 5 stars. We are glad that you are so satisfied with our service and products.
With kind regards
Your Vistaprint Team
Easy to use, trustworthy, great offers etc
Always delivered what we ordered. Great offers. Easy to DIY and put together most of what we needed.
September 5, 2019
Unprompted review
Reply from VistaPrint DE
Dear Roula,
thank you for your great review. We are very happy about it.
All the best
Your Vistaprint Team
Top Quality and Quick Delivery
Top Quality and Quick Delivery. They are always ready to Help you... I recommend it to everyone and especially to this people they have a business.
July 14, 2019
Unprompted review
Reply from VistaPrint DE
Dear Antoni,
thank you for your great review. We are always happy when we are recommended in this way.
Best regards,
Your Vistaprint Team
Show wrong price and bad customer service
I got an email offer that was old, anyway I went to the website to see the current price. For the Christmas card that I wanted was showed 63 euros. No mention about any offer, old price, discount, so I presume 63 euros was the normal price. So I spend over 3 hours customizing my Christmas card. All good until I was in the final stage of buying, to insert credicard number and them suddenly the price changed to 80 euros.
I call immediately the call center . This was a big dissapontment. I know that German customer service is bad, but in an international company we expect they would have other trainings or standards. From the beginning the lady clarified me that it was my error. Even asked me if I don't read my emails. If I would read, she said, I would see that the offer was expired.
Yes I new it was expired! But went to the website looking for the new price!!! The website show you a price and doesn't mention that this is not the price! Doesn't mention that this is an offer price! The customer is lead to believe that this is normal price!!!!
After I got really angry with the way she was blaming me for the mistake, she offer me 10% instead of the 25%.
I feel like being treating like an idiot by vistaprint.
No consideration for old clients. No considerating for the clients at all.
October 12, 2018
Unprompted review
Reply from VistaPrint DE
Dear customer,
First time I would like to apologize for the bad customer service with the german customer service team.
We strive to satisfy all customers and to find alternatives for you.
Please describe your request in written form (kundenservice@vistaprint.com) and we will take care of it.
Again our apologies for the big mistake we have made.
We want to do it better at the second time.
Best regards
Your Vistaprint team
Vistaprint insist on using GLS Germany…
Vistaprint insist on using GLS Germany as a courier who never never actually complete a delivery. After a few attempts I gave up :(
October 4, 2018
Unprompted review
Reply from VistaPrint DE
Dear customer,
I am very sorry that you had a bad experience with the delivery with GLS, please write to our customer service and please tell the colleagues what happened. The Colleagues will surely find a solution for you.
Best regards
Your Vistaprint team
Super Job
Great job as always / use in my office here in Germany. Thanks -- very professional!
September 19, 2018
Unprompted review
Reply from VistaPrint DE
Hello,
thank you very much for this amazing feedback.
You're welcome.
Best regards,
Your Vistaprint Team
Execellent customer care & Reliable Service, Excellent value for money
Very friendly and professional customer service. If your order isn't made to your satisfaction, Vistaprint immediately resolves problems and resends orders very timely. True colors and great quality; products are great value for money. Interface for making layouts very user-friendly. I would highly recommend Vistaprint.
August 17, 2018
Unprompted review
Reply from VistaPrint DE
Hi Tamiko,
thank you for your nice comment about our Customer service.
We are very glad that you see us al brilliant solution workers and that our products impressed you so much..
Again, thanks for the very good recommendation from your side.
best regards
Your Vistasprint Team
500 business cards damaged
I ordered a 500 buiseness cards and every one had a yellow stain. I wrote them that all the cards are damaged but I did not get a single reply.
July 16, 2018
Unprompted review
Reply from VistaPrint DE
Hello Johannes,
thank you for your feedback
First of all, we apologize for the inconvenience.
We have introduced a solution to your case and you shall receive a detailed E Mail.
Kind regards
Your Vistaprint Team
Because you do not give chance to your…
Because you do not give chance to your customers, select own size.
If some customer need 50/30 , then what they can do
They only order what you make your size,,,,!!
Thanks , and please think about this matter.!
We need every time banner !
May 23, 2018
Unprompted review
Reply from VistaPrint DE
Hello,
thank you very much for the feedback and the rating.
The selection of the order quantities have different backgrounds. It is important to know that you can place different quantities in the shopping cart with the option "save copy". Our telephone customer service will also be happy to help you.
Many greetings
Your Vistaprint Team
Good supplier
Fast and on time delivery, good variety of product, excellent and good quality provided
May 1, 2018
Unprompted review
Reply from VistaPrint DE
Hello,
thank you so much for this great feedback.
We are happy when you are happy.
Best regards
Your Vistaprint Team
Super Service!
March 21, 2018
Unprompted review
Reply from VistaPrint DE
Guten Tag,
Vielen Dank für das positive Feedback
Viele Grüße
Ihr Vistaprint Team
Reply from VistaPrint DE
Guten Tag,
vielen Dank für 100%.
Wir finden es ok wenn alles klappt.
Herzliche Grüße
Ihr Vistaprint Team
One of the best in Germany
Easy ordering process, quick delivery and reasonable price.
December 10, 2017
Unprompted review
Reply from VistaPrint DE
Hi Barzi,
thank you for your feedback and your good rating.
best regards
your Vistaprint Team
Super Service!!!!!€
September 29, 2017
Unprompted review
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