After a rocky start with damaged package the continued orders has have been well received and protected. Plus they replaced the damaged package immediately. Vita coco are doing an excellent job with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Declious tasting coconut water, reliably always good. A couple of days delay in posting out therefore 4 stars otherwise it would be a 5 star experience
Delivery timing took more than 5 working days, wich cause a bit of doubt, nice quality.
I am a great fan of this product I only deducted one star as one of the cartons was crushed on the top and it is very difficult to dispense the coconut water without it spilling all over the place oth... See more
Company details
About Vita Coco
Written by the company
Vita Coco is the World’s number 1 coconut water. Coconut water is a delicious, hydrating beverage that's full of nutrients and vitamins. We love it. And we think you'll love it too, once you try it and learn about how good it is for your body and the world and all that.
The Vita Coco Project®
Realising that coconut production is having a positive impact on our farming communities, we launched The Vita Coco Project®. Together with our partners, we've formed an ambition to positively impact 1 million people in coconut farming communities around the world.
B-Corp
Also, did we mention we are certified as a B-Corp. We're committed to balancing profit and purpose. We're here to positively impact our employees, our communities, and the environment.
Contact info
The Hydration Station, Floor 2, 55 Charterhouse Street, EC1M 6HA, London, United Kingdom
- +44 (0) 207 183 7312
- hello@vitacoco.com
- www.vitacoco.co.uk
4.1
Great
288 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Like = the taste and the recyclable…
Like = the taste and the recyclable packaging
Criticism = the lid on one of the cartons came off
May 27, 2025
Delivery timing took more than 5…
Delivery timing took more than 5 working days, wich cause a bit of doubt, nice quality.
May 21, 2025
I was buying the Vita Coco in the…
I was buying the Vita Coco in the supermarket 3 times a week. Very fresh and tasty. So I decided to buy from Vita Coco website. The delivery was quick, well packed, but, unfortunately, the taste wasn’t the same. I checked the lots and compared with the supermarket they aren’t fresh.
May 16, 2025
Delivered on time in a great price and…
Delivered on time in a great price and good taste. What do you need more from a coconut water?
May 12, 2025
Good Price Deal on the website
May 7, 2025
My initial complaint has been resolved…
My initial complaint has been resolved and I'm happy with the conclusion
May 2, 2025
Damaged and no refund
I ordered 2, 1 of them was damaged, no refund and no reply to my emails????? I want a refund asap
April 30, 2025
The coconut is very tasty
April 25, 2025
late delivery
April 23, 2025
Garbage service
Purchased pack of 12x1L bottles as a subscription. Item was ordered on 19th April and it took them almost a week to dispatch it. No matter I waited for the item sent by Evri and these idiots at Evri didn't try to deliver yet posted a message that we couldn't deliver so we will retry next day. Redirected parcel to a local post office and now it says as delivered but the post office folks cannot locate the parcel. Absolutely shambolic and garbage service. Went to cancel the subscription and the company has the audacity to say oh we can prepone your delivery. When you cannot deliver the first order why should I believe that you will be able to deliver the next one? Also why is the item so cheap on your website and so costly outside in any store? A bottle of 1L coconut water varies from £3.50 to £4.80 which is absolutely ridiculous and mental. You cannot say that oh its the shop owners who put up the price. If each unit cost x then i can understand that it may take another 10% more to sell in a shop. But I cannot digest that 12 bottles cost £24 on your website and almost the double in a super market store like Sainsburys. Order id: #118563 before you post customary message that we are looking into it.
April 28, 2025
Unprompted review
Standing orders
I like the coconut water very much and I have a standing order for 2 boxes deliver direct to my house every 2 months. On the day of the repeated order in April, I received email that due to out of stock my order will not be deliver and the next delivery is June! Basically my April order was cancelled due to out of stock and I won't get my delivery till June! Straight away I went online to order 2 boxes of coconut water and they were delivered to me few days later! If you are out of stock I should have my order deliver when it back in stock, I should not have to wait until June! It's clear that you have the coconut water in stock as when I ordered online it was delivered few days later! This is poor service to your loyal customers......
April 14, 2025
GREAT COMPANY
Great company to purchase from. Very speedy delivery and quick to resolve any issues you have with delivery. That being the courier not Vita Coco. Have been using this company for years and will continue to do so. Also great price when buying 12 or more cartons.
April 11, 2025
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