This f' ING outfit has refused to cancel a subscription that was never arranged. This scam has been going on now for 3 months. DO NOT MAKE A PURCHASE !!!!!!!
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Company replied
Company details
Information provided by various external sources
100% natural health products. Strictly no highly-processed or artificial ingredients in any of our products, just simple, pure, natural goodness.
Contact info
Magna Way, S60 1FE, Rotherham, United Kingdom
- www.vitalifehealth.com
1.6
Bad
84 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid like the plague
Avoid like the plague. They get your money immediately, they then take forever to process your order and then tell you they haven’t got the items. Then they are deliberately obstructive in giving a refund. Almost a month later I am still waiting for my refund.
September 28, 2023
Unprompted review
Excellent experience.
Excellent experience,
Very fast service and goods as described, for an excellent price!
I have used them twice now, a few years apart. No problems.
September 1, 2023
Unprompted review
Great service
I ordered from Vitalife for the 1st time. Royal mail messed up the delivery. Within days of me notifying Vitalife, they responded quickly and re-sent the order.
August 31, 2023
Unprompted review
the worst online retailer
It has been the worst online retailer I have ever had to deal with. I was waiting for my purchase for more than a month, writing them daily to know what was going on with my purchase, they were unable to send me my purchase and after more than a month of excuses and not wanting to give me my money back, they tell me that they are going to give me my money back but that the customs fees and the restocking fee will not be refunded.
PLEASE, DO NOT BUY ANYTHING FROM THIS COMPANY! they are scammers!
August 20, 2023
Unprompted review
Ordered long life coconut milk for my…
Ordered long life coconut milk for my baby to take to Spain. 3 cartons cost over £10 and another £10 for delivery. Decided to check tracking today and my order has been cancelled without any notification to me. No email no nothing. And now I'm left with no milk for holidays for my baby. Due to multiple food allergies this is the only milk he can take. First time using the company and will never use again! A bit of simple correspondence to say they had cancelled the order would have been appreciated and might have given me more time to source milk from elsewhere.
July 25, 2023
Unprompted review
Reply from Vitalife Health
Hi there
I'm very sorry to hear of your negative experience with us and how this affected your plans/family.
I've looked into this and can see your order was placed on the 23rd July (a Sunday) and a refund was issued first thing on Monday morning (alongside an emailed notice outlining the issue that led to the cancellation).
I'm very sorry if you did not receive this notice/update (perhaps it landed in your spam folder). So whilst the issue is completely our fault (our system sold a discontinued item, and this should not have happened), we did rectify this quickly and notify you of this.
Once again, I'm very sorry for your experience, and I hope you found the milk elsewhere.
**GENERIC MESSAGE**
We do not pay Trustpilot to be a part of their platform - and as such, we are not treated fairly.
We have been in business since 2009, and have served hundreds of thousands of customers successfully over the many years we've been trading - but the majority do not come here to leave a review, because they receive the products and service they expect. When you do not invite reviews, the only people who go searching to leave one, are those that are unhappy. This makes for a very negatively-skewed view of our business on Trustpilot.
For perspective, just check the reviews of Amazon.com - the World's largest and most successful online retailer: https://www.trustpilot.com/review/www.amazon.com. They currently carry 1.7 stars out of 5. Testament to the above theory.
And to understand the integrity of the Trustpilot platform as a whole (and the fact they are only interested in helping companies that pay to list with them) - just check Trustpilot's own profile on their own platform.
Who takes the time to leave a glowing review, for the platform that allows them to leave reviews for other companies?
Certainly not 174,000+ plus people. So if fake positive reviews are clearly in-play on their own profile, it really highlights the lack of ethics and integrity of the platform as a whole - which is one of many reasons we refuse to pay to join their platform.
Please view all reviews with this balance of perspective in-mind. Thank you.
excellent value, great choice of healthy items, recommended
I really respect this business model of saving waste and providing discounts on healthier items and our family always find the products that are available are great quality so we are happy with this company and have purchase regularly over several years. Occasionally delivery is slightly longer than the estimated date which is fair enough as sometimes it has also been sooner and everything always arrives very well packed. On the odd occasion a product became unavailable we were refunded very quickly without any hassle by the fast and friendly customer service team. Overall excellent value, great choice and always a same day email response from customer service so highly recommended.
May 11, 2023
Unprompted review
Bad experience
Bad experience
I placed an order.
My bank statement clearly shows payment was taken out for my order.
Order never arrived. Contacted the company they said order wasn't dispatched as no payment was received. I rang the bank which confirmed payment was taken. They never wanted to give me a refund even then I attached my bank statement.
I had to put a bad review up which I changed to this one to get refund. They maintained the fact no payment was received even though I could prove it with bank statement. Eventually they admitted they made a mistake.
May 30, 2023
Unprompted review
Slow, stubborn, unhelpful.
Took them around 2 weeks to dispatch the package!
Package was rejected by customs due to an error that the sender (Vitalife) had made.
Every step of the process I had to email for an update and it took them almost 1 week to reply!
Vitalife refused to refund, was extremely stubborn and unhelpful.
Overall extremely frustrating experience.
February 1, 2023
The program is easy to follow
The program is easy to follow. I’ve tried many weight loss programs. Vitalife is the first program I actually understand. Courtney makes the program easy to follow. She’s knowledge of the whole system and is very helpful😇
March 2, 2023
Unprompted review
Do not order from this company
Do not order from this company.
They sold me a product that was not as advertised (£94 worth) on 16/9/22. It took them to 28/10/22 to collect the incorrect items and I am still awaiting a refund. I have raised a Visa dispute with my credit card provider and am awaiting it's outcome as I have no faith that Vitslife will refund me.
Their customer service is terrible- no phone number and slow email response. Avoid at all costs.
November 21, 2022
Unprompted review
Reply from Vitalife Health
Hi Valla,
Sorry to hear this.
The original issue was due to a change that the manufacturer made to the formula of your product, and they failed to update us of the change - so the ingredients listed on our website were indeed incorrect at the time of your order.
For this I am very sorry.
We arranged collection 3 times but on the first 2 occasions you were not present at your address for the collection to take place - which is unfortunately why the collection process took so long.
Your refund was issued a couple of days prior to you leaving this review, and this should now be with you.
I'm very sorry for the inconvenience caused. We are working on improving our customer service response times at the moment, and I'm sorry you didn't receive faster responses to your support emails.
**GENERIC MESSAGE**
We do not pay Trustpilot to be a part of their platform - and as such, we are not treated fairly.
We have been in business since 2009, and have served hundreds of thousands of customers successfully over the many years we've been trading - but the majority do not come here to leave a review, because they receive the products and service they expect. When you do not invite reviews, the only people who go searching to leave one, are those that are unhappy. This makes for a very negatively-skewed view of our business on Trustpilot.
For perspective, just check the reviews of Amazon.com - the World's largest and most successful online retailer: https://www.trustpilot.com/review/www.amazon.com. They currently carry 1.7 stars out of 5. Testament to the above theory.
And to understand the integrity of the Trustpilot platform as a whole (and the fact they are only interested in helping companies that pay to list with them) - just check Trustpilot's own profile on their own platform.
Who takes the time to leave a glowing review, for the platform that allows them to leave reviews for other companies?
Certainly not 174,000+ plus people. So if fake positive reviews are clearly in-play on their own profile, it really highlights the lack of ethics and integrity of the platform as a whole - which is one of many reasons we refuse to pay to join their platform.
Please view all reviews with this balance of perspective in-mind. Thank you.
Awesome customer service
Awesome customer service - thanks Danielle!
I had an item missing from my order, and Danielle quickly got this sorted for me with a replacement sent to me the following day.
Great experience and I'll be ordering again soon.
November 4, 2022
Unprompted review
Online order
I ordered some evening primrose oil, was a bit anxious after reading these reviews but delivery was made via royal mail and I was able to track it and even change the date of delivery to a preferred date. Great quality product, reliable company in my experience
August 24, 2022
Unprompted review
Reply from Vitalife Health
Thank you Lorraine - we really appreciate you taking the time to leave a review about your experience with us. We hope you enjoy your items and thanks again for shopping with us!
ordered, received nothing and now being ignored
Prices good website nice but...
Ordered and Green Tea sent seemingly waited a month no delivery contacted and they were chasing then today about 7 weeks after order returned undelivered. It never arrived to me and no contact from courier.
Then spent the last 4 weeks either getting it resent or at this stage just a refund and nothing.
So in effect ordered, received nothing and now being ignored. So not the best.
June 20, 2022
Unprompted review
Great Tea at a reasonable cost
May 10, 2022
Unprompted review
Reply from Vitalife Health
Thanks Simon - we appreciate you taking the time to leave a review, it means a lot :)
Local supermarkets constantly run out…
Local supermarkets constantly run out of the Nature's Path cereal, but I can get it here in just a few days, thank you.
May 10, 2022
Unprompted review
Reply from Vitalife Health
Thanks Tony - we appreciate you taking the time to leave a review, it means a lot :)
Reply from Vitalife Health
Thanks Ina - we appreciate you taking the time to leave a review, it means a lot :)
Terrible company
Terrible company. Hidden prices and terrible customer services.
I will never use them again!
May 3, 2022
High-quality products
Great products. It took a bit longer than expected for my item to get packed and shipped. However, they are prompt in in replying to emails and once it did get shipped, it got delivered quickly to my address in North America.
Very happy with service and will definitely use again without hesitation.
April 10, 2022
Unprompted review
Scam Company
Scam Company
Order placed, money taken 11 days ago.. order showing as not yet picked.. they ignore emails and messages.
No phone number available..
April 7, 2022
Unprompted review
Reply from Vitalife Health
Hi Heather,
I'm very sorry to hear of your negative experience.
First, let me please address the title of your review as this is not correct. We offer over 50,000 lines online, and have successfully served hundreds of thousands of customers since our establishment in 2009. We would not still be in business if we were operating a scam.
With this in-mind, please could you reconsider the title of your review as it is very damaging for our small, hard-working family business.
In terms of your order, unfortunately we have been having supply issues with this particular line lately. We have been scouring our network of suppliers to address the issue and source more stock.
This is why your order hasn't yet left our warehouse.
I do apologise if communication regarding this has been missed - but our customer service team do try to be as pro-active as possible at reaching-out to customers when problems like this occur.
In terms of incoming communication, I'm speaking with our customer service team at the moment to ascertain what may have happened here. We use Zendesk to monitor all enquiries and ensure they are responded to satisfactorily and quickly, so I'll be checking the records to get to the bottom of the issue. Please bear with me for an update on this.
I'll speak with the CS team and have this order refunded asap in the meantime.
I apologise again for any inconvenience caused. I just wanted to express that we are a legitimate, hard-working, small, family team and we have been attempting to remedy the supply issue behind the scenes so that we can fulfil this item for you. I'm sorry if our communication on this matter was not received so that you had more insight into the matter.
Earned reward points
Earned reward points, can't wait to spend. Feels good to choose healthy food. All you need for healthy eating.
October 14, 2021
Unprompted review
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