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Vitalliance - Villeurbanne Reviews 

1
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TrustScore 3 out of 5

3.2

Home Help Service
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110 rue Frédéric Faÿs, 69100 Villeurbanne, Auvergne-Rhône-Alpes, FR

•
04 81 65 20 19

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Company details

  1. Home Help Service
  2. Home Help Service Agency

Written by the company

Vitalliance est une entreprise experte de l'aide à domicile pour les personnes âgées et en situation de handicap depuis plus de 20 ans. Avec son réseau d'agences partout en France, Vitalliance propose des services adaptés aux besoins spécifiques de chaque bénéficiaire, pouvant aller jusqu'à des interventions 7j/7 et 24h/24. Les auxiliaires de vie Vitalliance sont expérimentés et formés régulièrement, notamment à l'accompagnement des pathologies complexes. Vitalliance est une alternative au maintien à domicile des personnes en perte d'autonomie et également un soutien rassurant pour les proches aidants.

Contact info

  • 110 rue Frédéric Faÿs, 69100, Villeurbanne, Auvergne-Rhône-Alpes, France

  • 04 81 65 20 19

3.2

Average

TrustScore 3 out of 5

1 review

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3.2

All reviews

(1)

550 reviews in the last 12 months

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Rated 1 out of 5 stars

Non respect des engagements

Non respect des engagements, des horaires, des plannings, changement incessant d'intervenantes, absences non communiquées, personnel non formé, manque de communication de la part de l'agence.
Déplorable !

March 4, 2026
Vitalliance - Villeurbanne logo

Reply from Vitalliance - Villeurbanne

Bonjour,
Nous sommes navrés que votre expérience ne se passe pas toujours comme espéré.
Certaines difficultés liées à l’organisation des interventions et aux conditions d’accueil ont pu impacter le bon déroulement des prestations, ce que nous regrettons.
Nos équipes sont mobilisées pour trouver des solutions ensemble et améliorer la situation répondant aux attentes de chacun.
Nous sommes également à votre écoute si vous le souhaitez à l'adresse : qualite@vitalliance.fr.
Bien à vous.

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