Vivalets Reviews 

Was amazing initially, quickly progressed to collecting my holding deposit and were accommodating until they realised I was on benefits despite having evidence of my PIP. Suddenly started making things difficult and changed the draft tenancy agreement — initially said I might not need a guarantor as I'd made 500 less than the required amount, next thing I know the required amount had increased and they're asking my guarantor for the same amount of information necessary to open a line of credit — they asked the guarantor for more information than they'd asked me. They'd asked my past landlord to send them his reference and then doubled back and said they'd contact him directly. They'd disappeared for a full day.
Sure they offered me a refund, after relisting the property and instead of working with me to send the guarantor the forms electronically. This whole charade cost me three working days despite the fact that they knew I need to move by the end of the work week.

0/5 would not recommend, this is actually so mad.

Viva managed the place I rented in Birmingham for over four years but events after my lease ended left me with a bitter taste. I felt that I was overcharged after check-out, and tried to resolve this amicably but they said the decisions were made by their check-out contractor, which meant that any ‘compromise’ at all would incur a cost to the landlord. I wasn't happy that as the tenant, I should be the one to absorb the cost instead, so we took the dispute to the Deposit Protection Scheme (DPS) and the independent adjudicator refunded to me almost 1/3 of what Viva wanted to charge me.

I’d recommend anyone unhappy with their check-out charges to consider a dispute (and take lots of timestamped pictures before you leave the place as evidence - in one of the check-out report pictures, there were stains showing but no stains in the one I took for my own records!). In our attempts to resolve this before we went to DPS, they kept telling me that their evidence has been accepted by adjudicators in the past. This didn’t discourage me from going to dispute and in the end, having my own evidence made a difference and I got some money back. When you move in, take timestamped pictures of everything too - the inventory will claim it was properly cleaned but this might not be the case, and you’ll need evidence. Very disappointing with how this all ended when it was a good experience generally living there.

I notice that the only positive reviews here on Trustpilot appear to come from landlords and the only negative reviews are from tenants.

Viva Lettings has been managing my flat in Birmingham for the last 12 years. I highly recommend them as letting agents. Graham and Rana have always been quick to respond to my queries.

Viva lettings have managed my property for the last 10 years. Graham and Rana are really helpful in any issues or concerns that I have regarding my rental property. They're always reply back promptly by email or a phone call and payment of my rental income is paid on time on the same day every month. If there are any issues or something that needs to be resolved at my rental property, Graham and Rana always find the best solution. Where it is cost effective and also works out what is best for myself, the landlord and also the tenant. I have no hesitation in recommending their services to family and friends.
I have peace of mind because I know Viva lettings look after my property and I don't have any concerns in them finding me the right tenant. I look forward to carry on working with them for many years to come. Thank you, Rana and Graham
Baljeet

I’ve worked with Rana and Graham for over 15 years and can highly recommend them. Trustworthy, efficient, helpful and fast to respond. Always on top of things.

I have used Viva Lettings over several years and can honestly say they offer an exceptional service. Always professional and prompt at getting back to customers, I would not hesitate to recommend them.

I cannot fault the team at Viva. Since finding my first tenant in 2017 they’ve remained on top of lettings and tenants and always managed fast turn arounds at the end of tenancies. I would recommend their services.

I’ve been a client of Graham and Rana in Vivalets for many years and their service and expertise is outstanding. Everything is organised with great efficiency. Finances are always accurate. Any query I have is immediately dealt with. Finding good tenants is never problematic. I highly recommend Vivalets.

Viva Lets at no point informed me about a cleaning charge at the end of my tenancy. I raised this to them. However, one of their staff, Richard wrote back saying I'd agreed to this and signed it (when I hadn't and they supplied no proof). Not at all transparent with this and when I explained this was like a hidden charge, didn't seem to think so.

Extremely poor customer experience particularly from Richard who dealt with the check out procedure. Very rude and has no customer service experience at all. Would certainly avoid.

They are based in Birmingham City Centre.