Easy to find seats, but didn’t see GA details (seated versus stand) until after purchase. Option to put tickets in wallet (instead of printing) would have gotten you a 5-star.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
At first difficult to get ahold of and discuss my original order but haven’t quite sometime on the phone it all got sorted out. Staff were very helpful, friendly and reassuring
Company replied
I'd prefer to log into the app using my user ID and password instead of going through the email link process.
Company replied
Smooth ordering process. We normally never have an issue but this past time, our tickets did not arrive within 30 minutes so I had to chat online with customer service. They were very helpful and reso... See more
Company replied
Company details
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
112K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Vivid Seats
Hi RC, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Easy purchase and good price
Easy purchase and good price! Better map of venue would be helpful.
June 27, 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Ticket receipt confusing
June 27, 2026
Reply from Vivid Seats
We understand it can be hard to use and confusing. That's why we show the total price upfront, including fees, and provide a detailed breakdown along with the order total before you complete your purchase. We encourage everyone to review this information carefully before clicking the Place Order button to make an informed decision.
I'm a Boomer
I'm a Boomer - this whole process confuses me. We'll see if I can "find" my ticket before the show.
June 27, 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Easy as Pie
Easy, tickets already transferred. Love your guys’ stamp situation!! Used 100 bucks in credit on these tickets. Thanks vivid seats!!
June 27, 2026
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Hard to use and can’t figure out
June 27, 2026
overpriced tickets also non refundable.
June 27, 2026
Reply from Vivid Seats
Our marketplace connects fans like you with sellers who have a limited number of tickets for sale. Please note that prices are set by the individual sellers and can be higher or lower than the original venue or box office prices. Factors such as ticket location, additional perks like VIP access, or current supply and demand influence these prices. Since prices fluctuate in real time as tickets are bought and listed, we recommend comparing options and checking frequently. Additionally, please be aware that tickets are non-refundable, and prices may be considered overpriced depending on the listing.
Easy booking.
June 27, 2026
Reply from Vivid Seats
Hi Lilliam Pancorbo, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Ordering tickets was easy and quick no…
Ordering tickets was easy and quick no hassle at all.
June 27, 2026
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Great communications.
June 27, 2026
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Received tickets earlier than expected
June 27, 2026
Reply from Vivid Seats
Hi MM, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Easy and safe😀
June 27, 2026
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
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