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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its effectiveness and ease of use, highlighting its ability to convert various audio formats and maintain quality. The customer service is frequently described as outstanding, with many people appreciating the quick and helpful responses to their inquiries. However, some people mentioned issues with the app, such as occasional freezing or difficulties with license registration after updates. A few customers also reported problems with the software not recognizing existing music or experiencing slow conversion speeds at times.

What people talk about most

User experience

Reviewers mention positive feedback about user experience. Customers praise the software for being easy to... See more

Product

Customers consistently note positive experiences with the product. Many reviewers praise its effectiveness,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and efficiency of the... See more

Response time

Customers had positive experiences with response times. Many reviewers consistently praise the quick and... See more

Application

Users describe ambiguous interactions with the app. Some reviewers praise its functionality, noting that it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I forgot to stop auto-renewal when I switched Win10>Linux Mint. When I was billed, I wrote to have the charge removed. Heard back from customer support in 24 hours canceling the renewal. Refund was po... See more

Company replied

Rated 5 out of 5 stars

I bought a lifetime license in 2021 for apple music converter on a windows machine. There have been several instances where I have not converted music in a number of months, so there's a software upda... See more

Company replied

Rated 5 out of 5 stars

I’ve been using ViWizard Streaming Audio Recorder along with their Spotify and Audible converters for a little while now, and honestly, I’m super impressed. Right off the bat, these tools are extr... See more

Company replied


Company details

  1. Software Company

Written by the company

ViWizard is dedicated to providing ultimate multimedia solutions to customers all over the world with advanced technology and high-quality customer support. We also believe that we can make your digital life easier and better through our unremitting efforts and gradual improvements. If you are interested in ViWizard, check out the ViWizard Home Page.


Contact info

4.2

Great

TrustScore 4 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All positive reviews are true!

Was helped after a prompt answer from their support service - Highly recommended!

January 7, 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Shintai Dichmann,
Thank you for taking the time to leave such a positive review! Your satisfaction is our top priority, and we’re glad to have met your expectations.

Rated 5 out of 5 stars

Best support ever!

Timely, effective, accurate, and professional handling of my case - highly recommend!

January 6, 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi nhoj htims,

We appreciate your positive feedback! It’s always rewarding to hear from satisfied customers. Thank you for choosing us!

Rated 2 out of 5 stars

Spotify account suspended

Worked perfectly well for downloading songs from Spotify but then Spotify suspended my account a couple of days later for misuse. Had no idea it would be an issue since viwizard is a paid-for software but suppose it makes sense in hindsight. Be aware

January 4, 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Albany Smith,
We apologize for the inconvenience you've experienced.
Please reach out to our customer support team support@viwizard.com so we can address your concerns.

Rated 5 out of 5 stars

Great service!

January 2, 2025
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Jaleesa Cowles,
We're so happy to hear that you had a positive experience with our team. Thank you for your glowing review!

Rated 5 out of 5 stars

Great Audio record product and Technical product

Great Audio record product ! The technical support is excellent if you have a problem even if purchased years ago.

December 30, 2024
Unprompted review
ViWizard logo

Reply from ViWizard

Hi MrMitch,
Thank you for taking the time to provide us your feedback.
Your satisfaction is invaluable to us.

Rated 5 out of 5 stars

Help for the Door Dasher!

I was excited to see this product as I have many Audible Books that I've wanted to listen to in my car. Unfortunately I use my phone for Door Dashing and Uber Eats and cannot listen to Audible books AND do my delivery services. How wonderful that I can convert my Audible Books into an MP3 format and transfer them to my MP3 player! I downloaded the trial version and found this works perfectly for me. The trial version only allows you to hear 1/3 of the file but that was enough for me to know I had to have this product.

December 27, 2024
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Vic Zarley,
It's great to hear that you found our product helpful. We appreciate your support!

Rated 5 out of 5 stars

Great service and perfect product!

Great service and an excellent product! I can now download all my Audible files in lossless quality for my non-branded player.

December 4, 2024
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Caroline888,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our product.

Rated 5 out of 5 stars

Great tool and service

Great tool, has been working perfect for years now and is updated regularly. Also great service department, helping me out with a 4 year old purchase.

December 16, 2024
Unprompted review
ViWizard logo

Reply from ViWizard

Hi GOLIVE media,

Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with our product.

Rated 5 out of 5 stars

Service Team gave me quick response to…

Service Team gave me quick response to solve my problem. Everything works fine.

December 15, 2024
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Fred Klabuster,
We're so happy to hear that you had a positive experience with our team.
Your satisfaction is invaluable to us.

Rated 5 out of 5 stars

Easy to use and great customer service

It was extremely easy to use and worked perfectly. When reaching out for help from staff, they responded promptly and assisted me with my questions. I would highly recommend!

December 15, 2024
Unprompted review
ViWizard logo

Reply from ViWizard

Hi ave,
Your positive feedback means the world to us.
We're glad we could meet your expectations.

Rated 5 out of 5 stars

Great service

The Video Converter works perfectly smooth, just as advertised! Everything is pretty straightforward and easy to use. And a very big plus, their support team is very responsive and helpful and were able to help me within a very short time!

December 15, 2024
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Alexandru Berar,
Your positive feedback means the world to us.
We're glad we could meet your expectations!!!

Rated 1 out of 5 stars

Major scam they make it virtually…

Major scam they make it virtually impossible to cancel the service. Plus it doesn't even work on mac

December 14, 2024
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Los,
We apologize for the inconvenience you've experienced.
We'll do everything we can to make things right.

I've reviewed our database, but I'm unable to locate any order records under your name. Could you please provide us with the email address、purchase name or reference number associated with your purchase? That will help me look into this further and assist you.

Please reach out to our customer support team support@viwizard.com so we can address your concerns.

Rated 5 out of 5 stars

After a system change

After a system change, I was unable to activate the converter.
The support team fixed the problem immediately, so I can now carry on working without any problems.
High praise

December 11, 2024
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Nanto Meiser,
We're so happy to hear that you had a positive experience with our team. T
hank you for your glowing review!

Rated 5 out of 5 stars

Viwizard worked flawlessly to convert…

Viwizard worked flawlessly to convert my movies. I love the product and would definately recommend trying it. You won’t be disappointed.

December 4, 2024
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Lisa Strong,
It's great to hear that you found our product helpful.
We appreciate your support!

Rated 5 out of 5 stars

Performs as promised and solid support team

Does what it says - converts Apple Music files to MP3. Not super fast but I think that’s just the nature of the process. Seems stable. I haven’t noticed any bugs. When I needed to move the software to a different laptop, the support team responded quickly and allowed me to move the license.

December 1, 2024
Unprompted review
ViWizard logo

Reply from ViWizard

Hi CharlieG,
Thank you for taking the time to provide us your feedback.
We're so happy to hear that you had a positive experience with our team.
Your satisfaction is invaluable to us.

Rated 5 out of 5 stars

My inquiry was promptly answered and…

My inquiry was promptly answered and the problem solved. I had contacted tech support earlier in the year and similarly the response was prompt and solved the problem. Excellent service from tech support!

November 25, 2024
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Anthony Ogg,

We're so happy to hear that you had a positive experience with our team.

Thank you for your glowing review!

Rated 5 out of 5 stars

Music Converter is a great product

Music Converter is a great product, I use it for years now.

November 26, 2024
Unprompted review
ViWizard logo

Reply from ViWizard

Hi kj,
Thank you so much for your kind words!

We're thrilled to hear that you had a great experience with our product.

Rated 5 out of 5 stars

Super support

Super support, quick solution of my problem, now everything is running as usual again.

November 21, 2024
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Matze,
We're delighted to hear that you are enjoying our service!
Your satisfaction is our top priority.

Rated 5 out of 5 stars

Real First Class Service

Contrary to what I thought, the software I purchased did not work on my computer, so I sent a request for a refund to the service provider. - After just a few hours I received an understanding, very friendly reply as well as a promise to refund the amount paid: this really is first class service: couldn't be better.

November 19, 2024
Unprompted review
ViWizard logo

Reply from ViWizard

Hi Dr. Horst Otto Mueller,
Thank you for taking the time to provide us your feedback.
Your satisfaction is invaluable to us.

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