Had an issue that i could resolve walked into the Vodafone in Ashford and was greeted by Lee. He went over and above to help me and explained very carefully in a way that I could understand and reste... See more
Company replied
Location
Switch location2 County Square, TN23 1YA Ashford, GB
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See what reviewers are saying
I had trouble on a different network connecting to the the internet. I spoke to two gentle men Matt and Alex that were at the dest. Matt fixed my issue I very much appreciate this as I bought my dev... See more
Company replied
I had many efforts to sort a problem with my new iphone via chatbot, customer complaints and visiting another store I went to Ashford and although they were unable to solve the problem they took t... See more
Company replied
Conor was an amazing help with helping me swap from another network to Vodafone. Would highly recommend the guys there customer service was faultless even when they are all busy! a great bunch will be... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ashford
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
2 County Square, TN23 1YA, Ashford, United Kingdom
4.8
Excellent
239 reviews
Asks customers to review
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Reply from Vodafone UK - Ashford
Hi Phoebe,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very efficient and listened to my…
Very efficient and listened to my requirements no pushy sales from Alex. Leaving very happy with new phone.
June 7, 2024
Unprompted review
Reply from Vodafone UK - Ashford
Hey there,
Thanks for this great feedback! We're delighted you had a 5 star experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Absolutely class service from the whole…
Absolutely class service from the whole team, and Wayne has been excellent and I'm so relieved to get assistance from him much better face to face.
June 7, 2024
Unprompted review
Reply from Vodafone UK - Ashford
Hey Marion,
Thanks for this amazing feedback!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Wayne was helpful and friendly…
Wayne was helpful and friendly providing great customer service
May 29, 2024
Unprompted review
Reply from Vodafone UK - Ashford
Hi Bob,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Ashford
Hi Mary,
We're delighted to hear it! Thank you for the positive feedback.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Very helpful customer service
Very helpful customer service. Got more than what i expeted from my trip to vodafone. Thank you guys
May 26, 2024
Unprompted review
Reply from Vodafone UK - Ashford
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Amazing service in store again today
Amazing service in store again today. I’ve been in a few times in the passes few days and they have helped immensely. All the team were so helpful. Thank you.
April 19, 2024
Unprompted review
Reply from Vodafone UK - Ashford
Hi Jax,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Everything
Everything, service from bras and joleen was outstanding. All enquires sorted and even walked out with a new phone
April 14, 2024
Unprompted review
Reply from Vodafone UK - Ashford
Hi Lauren,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Joleen was really friendly and helpful
Joleen was really friendly and helpful
April 10, 2024
Unprompted review
Reply from Vodafone UK - Ashford
Hi Keith,
Thanks for sharing your experience here in store with Joleen. If you ever need any further help, there’s a useful Help and Support section, on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Jack was excellent today and also rest…
Jack was excellent today and also rest of the team were very friendly and helpful
April 5, 2024
Unprompted review
Reply from Vodafone UK - Ashford
Hey Glenda,
Thanks for the lovely review and fantastic support for .
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ashford
Hey David,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Amazing experience
Second time of trying to post this as Trust Pilot feel the need to remove the review - sort it out!
Went into the Ashford branch to enquire about a new business line as I’m fed up with my current provider O2. spoke to a lad called Grant who was more then helpful going through plans and explaining what proof of business I would need to set things up. I didn’t have the proofs with me so unable to go ahead but will 100% be going to see Grant the next time I am in the area.
April 1, 2024
Reply from Vodafone UK - Ashford
Hi Mark,
Thank you for your review! We're delighted you had such a positive experience in store and although you didn't manage to complete the order, Grant provided such a great service.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
The advisor Joleen was very helpful and…
The advisor Joleen was very helpful and sorted out my issue
March 29, 2024
Unprompted review
Reply from Vodafone UK - Ashford
Hey Ray,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ashford
Hi Alisha,
Thanks for your review for our Ashford store. We appreciate your support.
We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Thank You Jolene
After my most recent visits to Vodafone, I'm blown away by the level of customer service from Jolene and the other staff in the branch.. Such a fantastic buyers experience, highly recommended.
February 23, 2024
Unprompted review
Reply from Vodafone UK - Ashford
Hi Hanna,
Thank you for reviewing and sharing this feedback for Jolene, this is great to hear!
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Joleen was very efficient and friendly…
Joleen was very efficient and friendly with lots of helpful advice
February 16, 2024
Unprompted review
Reply from Vodafone UK - Ashford
Hi Fran. Thank you for your review for Joleen. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you so much Grant
I couldn’t have asked for a better service during my recent visit to Vodafone Ashford, Kent.
Grant was professional, very knowledgeable and extremely patient. He helped me to set up, transfer data from my old iPhone to my new one and explained everything so clearly and simply.
February 10, 2024
Unprompted review
Reply from Vodafone UK - Ashford
Hi Frances,
This is a great review for Grant. Thanks for sharing.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Fantastic customer service from Joleen…
Fantastic customer service from Joleen today. She was very knowledgeable and patient with our lengthy query. We will definitely be returning, Many thanks Joleen
February 3, 2024
Unprompted review
Reply from Vodafone UK - Ashford
Hi Natalie,
It's great to hear about your recent experience. Thank you for your review and feedback for Joleen.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
New phone
Joleen was very efficient and very helpful and has a very good personality.
January 9, 2024
Unprompted review
Reply from Vodafone UK - Ashford
Hi Linda,
This is lovely feedback for Joleen. Thanks for sharing.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Helpful staff
Not a Vodafone customer YET but had issues with my phone. O2 who I am with refused to help so popped into your ashford store on the off chance they could help. Bradley was very helpful and tried to resolve my issue but was unable too. Purely down to his hard work and effort I will be bring my number to Vodafone as soon as I’m out of contract with o2.
December 27, 2023
Unprompted review
Reply from Vodafone UK - Ashford
Hey MJHm
Thank you for sharing your experience, and feedback for Bradley.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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