Had an issue that i could resolve walked into the Vodafone in Ashford and was greeted by Lee. He went over and above to help me and explained very carefully in a way that I could understand and reste... See more
Company replied
2 County Square, TN23 1YA Ashford, GB
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Had an issue that i could resolve walked into the Vodafone in Ashford and was greeted by Lee. He went over and above to help me and explained very carefully in a way that I could understand and reste... See more
Company replied
I had trouble on a different network connecting to the the internet. I spoke to two gentle men Matt and Alex that were at the dest. Matt fixed my issue I very much appreciate this as I bought my dev... See more
Company replied
I had many efforts to sort a problem with my new iphone via chatbot, customer complaints and visiting another store I went to Ashford and although they were unable to solve the problem they took t... See more
Company replied
Conor was an amazing help with helping me swap from another network to Vodafone. Would highly recommend the guys there customer service was faultless even when they are all busy! a great bunch will be... See more
Company replied
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2 County Square, TN23 1YA, Ashford, United Kingdom
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Joe is an awesome sales advisor, very helpful

Reply from Vodafone UK - Ashford
It has been my good luck to visit Vodafone Ashford Kent on 2 consecutive days to purchase a New phone. Alex was the assistant I Saw and he was extremely patient with me as I tend to bel a techno phobe. Without his professional attention to detail I would probably not have purchased a new phone.well done Alex!!!!!

Reply from Vodafone UK - Ashford
Maria was really helpful and wonderful at explaining everything. Really appreciate it.

Reply from Vodafone UK - Ashford
Dan was amazing and sorted me out a new contract

Reply from Vodafone UK - Ashford
Very helpful from Maria she was super brilliant and a brilliant representation of vodafone

Reply from Vodafone UK - Ashford
5* as Alex was absolutely an amazing agent.
Including warming up some water for my baby's milk bottle 🍼.
Great team all together!
Stefi

Reply from Vodafone UK - Ashford
Owen was a great help today and he helped me get a new phone in your store a credit to the business

Reply from Vodafone UK - Ashford
I have to say, the staff in the Ashford store are second to none. Polite, friendly patient and knowledgeable. I’ve been looked after by Joe, Alex and Owen over two visits to sort out a couple of different contracts. Excellent! Well done and thank you very much!

Reply from Vodafone UK - Ashford
Maria at Ashford branch was Very helpful and knowledgable. A throughly enjoyable experience

Reply from Vodafone UK - Ashford
Maria was lovely and very helpful today when upgrading my husbands device. Thank you

Reply from Vodafone UK - Ashford
Maria was absolutely wonderful from the Ashford store, tried to find me the best deal possible! Very knowledgeable and helped me understand everything before leaving. Great experience!

Reply from Vodafone UK - Ashford
Maria, assistant manager was amazing and Great service. Took time to sit and talk me through everything. Looked for best deals and was very clear on plans available!
A Credit to the company!

Reply from Vodafone UK - Ashford
Joe and Owen were fantastic highly recommend

Reply from Vodafone UK - Ashford
I just left the Ashford Vodafone store and I can say that I am extremely happy with the services I received today.
Owen went above and beyond to ensure that I receive the best possible options for me and answered all my questions with a smile :)

Reply from Vodafone UK - Ashford
Ashford Vodafone Dan and Owen absolutely fantastic 10 out of 10 thank you so much

Reply from Vodafone UK - Ashford
Served by the store manager Dan excellent customer service and sorted me out a great deal on a tablet

Reply from Vodafone UK - Ashford
Owen gave me excellent customer services and was a able to solve all my issues

Reply from Vodafone UK - Ashford
Joe was exceptionally helpful and informative.

Reply from Vodafone UK - Ashford
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