Vodafone UK - Ashford Reviews 

239
TrustScore 5 out of 5

4.8

2 County Square, TN23 1YA Ashford, GB


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Rated 5 out of 5 stars

Had an issue that i could resolve walked into the Vodafone in Ashford and was greeted by Lee. He went over and above to help me and explained very carefully in a way that I could understand and reste... See more

Company replied

Rated 5 out of 5 stars

I had trouble on a different network connecting to the the internet. I spoke to two gentle men Matt and Alex that were at the dest. Matt fixed my issue I very much appreciate this as I bought my dev... See more

Company replied

Rated 5 out of 5 stars

I had many efforts to sort a problem with my new iphone via chatbot, customer complaints and visiting another store I went to Ashford and although they were unable to solve the problem they took t... See more

Company replied

Rated 5 out of 5 stars

Conor was an amazing help with helping me swap from another network to Vodafone. Would highly recommend the guys there customer service was faultless even when they are all busy! a great bunch will be... See more

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  • 2 County Square, TN23 1YA, Ashford, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

239 reviews

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4.8

All reviews

(239)

42,756 reviews in the last 12 months

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Rated 5 out of 5 stars

Joe is an awesome sales advisor

Joe is an awesome sales advisor, very helpful

July 5, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hey Julie,

Thanks for the lovely review and fantastic support for Joe.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It has been my good luck to visit…

It has been my good luck to visit Vodafone Ashford Kent on 2 consecutive days to purchase a New phone. Alex was the assistant I Saw and he was extremely patient with me as I tend to bel a techno phobe. Without his professional attention to detail I would probably not have purchased a new phone.well done Alex!!!!!

July 5, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hey Ian,

Thanks for the lovely review and fantastic support for Alex.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Maria was really helpful and wonderful…

Maria was really helpful and wonderful at explaining everything. Really appreciate it.

July 5, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hey Azee,

Thanks for the lovely review and fantastic support for Maria.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was amazing and sorted me out a new…

Dan was amazing and sorted me out a new contract

July 1, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hey Johnathan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful from Maria she was super brilliant and a brilliant representation of vodafone

July 1, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hey Amanda,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt was really great

June 28, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hey Maria,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alex it's brilliant

5* as Alex was absolutely an amazing agent.
Including warming up some water for my baby's milk bottle 🍼.
Great team all together!
Stefi

June 14, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hi Ralu. We're so happy to see you've received some amazing service from Alex.

If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Owen was a great help today and he…

Owen was a great help today and he helped me get a new phone in your store a credit to the business

June 11, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hey Anthony,

Thanks for the lovely review and fantastic support for Owen.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent Service

I have to say, the staff in the Ashford store are second to none. Polite, friendly patient and knowledgeable. I’ve been looked after by Joe, Alex and Owen over two visits to sort out a couple of different contracts. Excellent! Well done and thank you very much!

June 7, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hi Jenny,

Thank you for your fantastic feedback regarding the team at the Ashford store.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Maria at Ashford branch was Very…

Maria at Ashford branch was Very helpful and knowledgable. A throughly enjoyable experience

June 4, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hey Ollie,

Thanks for the lovely review and fantastic support for Maria.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Maria was lovely and very helpful today…

Maria was lovely and very helpful today when upgrading my husbands device. Thank you

June 4, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hey There,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Maria was absolutely wonderful from the…

Maria was absolutely wonderful from the Ashford store, tried to find me the best deal possible! Very knowledgeable and helped me understand everything before leaving. Great experience!

June 2, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hey Amber ,
Thanks for the lovely review and fantastic support for Maria.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Maria

Maria, assistant manager was amazing and Great service. Took time to sit and talk me through everything. Looked for best deals and was very clear on plans available!
A Credit to the company!

May 31, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hey Amy,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Joe and Owen were fantastic highly…

Joe and Owen were fantastic highly recommend

May 28, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hey Cleon,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing store assistance

I just left the Ashford Vodafone store and I can say that I am extremely happy with the services I received today.
Owen went above and beyond to ensure that I receive the best possible options for me and answered all my questions with a smile :)

May 26, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hey Alexandra,

Thanks for the lovely review and fantastic support for Owen. It is always a pleasure to receive such positive feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Maria was great

May 25, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hi there,

Thanks for the lovely review and fantastic support for Maria.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ashford Vodafone Dan and Owen…

Ashford Vodafone Dan and Owen absolutely fantastic 10 out of 10 thank you so much

May 24, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hey Mike,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service and dealsfor a tablet

Served by the store manager Dan excellent customer service and sorted me out a great deal on a tablet

May 16, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hey Gavin,
Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Owen gave me excellent customer services and was a able to solve all my issues

May 14, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hey Dan,

Thanks for the lovely review and fantastic support for Owen.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Joe was exceptionally helpful and…

Joe was exceptionally helpful and informative.

May 13, 2025
Unprompted review
Vodafone UK - Ashford logo

Reply from Vodafone UK - Ashford

Hey FrancesP,

Thanks for the lovely review and fantastic support for Joe.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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