Popped into the Basingstoke store and Lauren was hugely helpful in changing and reducing my broadband package. She was also able to recommend a new handset to replace my ancient one. A very positive e... See more
Company replied
Location
Switch location1 Commercial Road, RG21 7LJ Bournemouth, GB
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See what reviewers are saying
I just reviewed on Google but I thought I would review here too. I had been having issues with my phone and SD card and couldn't seem to get them to work but a worker named Luke had a look at my devic... See more
Company replied
Fantastic customer service. I was inquiring about the 5g internet. I was walked through how it works and what needed to be done regarding installation. What speed I should expect. Dara was brillia... See more
Company replied
Visited Vodafone Basingstoke this afternoon to upgrade my partners mobile contract. We were greeted by Dara, pleasant introduction, meet and great. Quickly sitting down our queries were answered and... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Basingstoke
Written by the company
Contact info
1 Commercial Road, RG21 7LJ, Bournemouth, United Kingdom
5.0
Excellent
282 reviews
Asks customers to review
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Lauren from the Basingstoke store
Lauren from the Basingstoke store, absolutely fantastic advice, brilliant service.
Thanks Lauren.
November 14, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Kelly. Thank you for your review for Lauren. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was helped by Ashley today
I was helped by Ashley today,
At Last I had someone to help me in person. I did try with the chat and phone but I got nowhere.
November 12, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Diana,
Thanks for your review for Ashley. We appreciate your support and we're sorry you weren't helped via our other channels. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Wasn't sure on what phone as old
Wasn't sure on what phone as old , James took hid time to help me and explain in great detail as well so would recommend him highly
November 12, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Simon,
We’re glad to hear you found the best option for you when visiting James in our store. Thanks for your review. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
New broadband account
I came in today to set up a new broadband account because I wanted to speak to someone face to face. Luke set everything up for me and was extremely helpful and friendly. Thank you
November 7, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Diane,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service in store.
November 5, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Joan,
Thank you for taking the time to leave us a 5 star review and the feedback about the store.
Thanks,
The Vodafone Social Media Team
Peter has been very helpful setting up…
Peter has been very helpful setting up a new SIM and Home Broadband
October 23, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Yubraj,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jacob made life super easy and got me a…
Jacob made life super easy and got me a great deal thank you :)
October 18, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Graham,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Lauren has been brilliant
Lauren has been brilliant, answered all my questions and completed everything I asked.
October 9, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Richard, thanks for you awesome feedback for Lauren.
All the best, The Vodafone Social Media team
James was professional
James was professional, knowledgable, courteous and focused on my needs and recommended and adjustment to my plan. James delivered an answer to my request and implemented it in a timely fashion.
October 8, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
This is great to see. I'm glad James took their time to find you the best available deal.
Thanks, The Vodafone Social Media team
Great Phone & WiFi Bundle
Very thorough interview to make sure the packages were suitable for my requirements. I now have a mobile and home broadband package that is £10/month cheaper than my previous supplier.
October 8, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi there,
Thanks for sharing your fabulous feedback, we love to this! If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Had james serve me was very helpful and…
Had james serve me was very helpful and quick.
October 7, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Thanks for your 5 star review, Jake! If you ever need help, just pop our team message on X - vodafone.uk/3LXh2xl Facebook - vodafone.uk/3lCYUxW or Instagram - https://ig.me/m/vodafone We'd be happy to assist 🙂 Thanks, Vodafone Social Media Team
James has been very helpful to my…
James has been very helpful to my queries. Very professional and nice setting up my new sim card
October 7, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Danik,
Thanks for your review and your kind words for James! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
James was not only able to fulfill my…
James was not only able to fulfill my requirements he was extremely friendly & helpful.
October 7, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Lou,
It's great to hear your feedback for James, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
James has been very helpful
James has been very helpful, with patience guided me through the various options available to me. Knowledgeable, professional and efficient. Thank you!
October 7, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Carmen,
Thank you for your review and great feedback for James.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent customer service
Came into the store today to upgrade my phone, had no idea what to get but I needed a good deal. Lauren helped me through each step and found me the best deal, im now paying a better price for a better phone and broadband. Very helpful and friendly lady, she is a credit to your team
October 2, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Samantha,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and you are happy with the new deals Lauren was able to give you.
Thanks,
The Vodafone Social Media Team
Excellent service!
September 28, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Just spoke to Jacob at Vodafone in…
Just spoke to Jacob at Vodafone in Basingstoke, got a great service highly recommended.
September 14, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Hey Neil,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
James has been very helpful and…
James has been very helpful and friendly, he was understanding and went out of his way to help. Very professional.
September 13, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Julie,
We appreciate your feedback and kind words about James. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
James has been fabulous
James has been fabulous, really helpful and positive and sorted out my issues quickly. Nice chap too! 😀
September 2, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi Rebecca. Thank you for your review for James. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
James was very helpful sorting out
James was very helpful sorting out phone and wifi
September 2, 2024
Unprompted review
Reply from Vodafone UK - Basingstoke
Hi there.
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and with James great service.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
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