We went in the shop to have a better deal with our existing broadband account. Suki, managed to sort this for us despite having difficulties with the store’s online system. He managed to put us throug... See more
Company replied
21/23 The Pecinct, CV1 1DD Coventry, GB
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We went in the shop to have a better deal with our existing broadband account. Suki, managed to sort this for us despite having difficulties with the store’s online system. He managed to put us throug... See more
Company replied
We came into Vodafone to explore upgrading my phone and a transition from O2. I’ve been an O2 customer for 15 years. Manoj was extremely helpful, he talked us through our options and made sure I under... See more
Company replied
I had a fantastic experience here for the second time, thanks to Manoj. He was incredibly helpful in guiding me through to find the best plan suited for my needs. It is rare to get such consistent, to... See more
Company replied
Miss Sonia is a very good customer service, She knows how to approach her customer and she is very helpful aswell. She is polite and smile on her face Very good girl.
Company replied
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21/23 The Pecinct, CV1 1DD, Coventry, United Kingdom
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Manoj help me do my upgrade good service

Reply from Vodafone UK - Coventry
Thank you Manoj help with my pac code

Reply from Vodafone UK - Coventry
Manoj was very helpful today . Explained everything very clearly

Reply from Vodafone UK - Coventry
Great help from Manoj today on sorting new phone and contract

Reply from Vodafone UK - Coventry
Excellent customer service from Manoj today! Explained the options and talked through the plans and insurances clearly so we could select what was right for us! Many thanks!

Reply from Vodafone UK - Coventry

Reply from Vodafone UK - Coventry
I had a really positive experience with Vodafone customer care. Manoj was patient, professional, and genuinely willing to help resolve my issue quickly. He explained everything clearly, kept me updated throughout the process, and made the whole experience smooth and stress-free. Excellent customer service and a great example of how support should be handled. Thank you, Manoj and the Vodafone team!

Reply from Vodafone UK - Coventry
Eesa was very helpful and polite. He explained the whole process very well and was very transparent. I left the shop knowing I had received the best deal and was very happy and pleased with my new phone. Thank you Eesa for the helpful advice and patience you showed us.

Reply from Vodafone UK - Coventry

Reply from Vodafone UK - Coventry

Reply from Vodafone UK - Coventry
Brilliant service from Manoj very welcoming and very helpful

Reply from Vodafone UK - Coventry
Manoj was very helpful in fixing my problem in store.

Reply from Vodafone UK - Coventry
Manoj help me save lots of money on my sim and home broadband 10/10

Reply from Vodafone UK - Coventry
Excellent service as usual, Suki was fantastic, nothing was to much trouble for him.

Reply from Vodafone UK - Coventry
It’s a great customer service
Manoj thanks

Reply from Vodafone UK - Coventry

Reply from Vodafone UK - Coventry
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