Luke at Dereham Vodafone should be CEO of Vodafone customer service 10/10 helped me more than anyone else at any other phone shop ever... Been a Vodafone customer for 14 years and would never leave...... See more
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Location
Switch location5 High Street, NR19 1DZ East Dereham, GB
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I would like to express my gratitude to the staff at the East DEREHAM Branch who could not have done more to help me. They were polite extremely helpful and nothing was too much trouble. I wanted to... See more
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Great service from Vodafone in Dereham. They were so patient and helpful and set us up with temporary internet before our broadband was installed (I didn't even know this was a thing!) Which was espec... See more
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I dont quite understand how to put into words how good the salesperson I saw was. Joshua was patient, understanding, easy to talk to and above all else, a good laugh. Also a damn fine looking individu... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - East Dereham
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
5 High Street, NR19 1DZ, East Dereham, United Kingdom
4.9
Excellent
140 reviews
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Been to Vodafone for new phones very…
Been to Vodafone for new phones very good experience abi was very good and a mention to kesh
March 4, 2026
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Carole,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent: far better change than execrable O2
A frustrated and disaffected former customer of O2 here. Problems there not resolved so changed providers to Vodaphone at the Dereham shop. Kudos to Kesh, and his colleagues Suzanne and Abi — all extremely helpful, friendly and capable — collectively far superior to the dire customer service experienced with O2. Hopefully excellent service will continue.
February 11, 2026
Unprompted review
Reply from Vodafone UK - East Dereham
Hey John,
Thanks for the lovely review and fantastic support for Kesh, Suzanne and Abi.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Best Vodafone shop
Getting a new phone scared us because of our lack of technical knowledge and complete lack of confidence in setting up our new phones. Luke made it so easy and stress free in this world full of anx and people that don’t care about their jobs and who are not prepared to go the extra mile. If the world had more people like Luke the country would be great again. Thanks Luke for all your help yesterday. Worth going to Dereham to see him
Lisa & Alistair Culling .
February 12, 2026
Unprompted review
Reply from Vodafone UK - East Dereham
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience with Luke today with…
Great experience with Luke today with my new phone and plan.
Very professional and was very pleasant and knowledgeable.
Thank you Luke
February 3, 2026
Unprompted review
Reply from Vodafone UK - East Dereham
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - East Dereham
Hey Michael,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Upgrade and received amazing £150…
Upgrade and received amazing £150 cashback from Samsung!
January 14, 2026
Unprompted review
Reply from Vodafone UK - East Dereham
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great shop and team
Great shop and team. Thank you for my new phone
January 14, 2026
Unprompted review
Reply from Vodafone UK - East Dereham
Hey N,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Outstanding!
January 9, 2026
Unprompted review
Reply from Vodafone UK - East Dereham
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Moved from 02 to a great deal and a new…
Moved from 02 to a great deal and a new phone
December 18, 2025
Unprompted review
Reply from Vodafone UK - East Dereham
Hey penny,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
So glad the shop is local to me
So glad the shop is local to me , that's why I left 02.
December 12, 2025
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Slyvia,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - East Dereham
Hey Donna,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Visited the shop and Rakesh was very helpful.
Visited the shop and was welcomed by friendly and informative staff. Purchased an internet plan, Rakesh handled everything efficiently and I didn't feel like I was being up-sold, which is a nice change.
Would recommend.
November 24, 2025
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Pete,
Thanks for the lovely review and fantastic support for Rakesh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
New Samsung a17 and sim deal
November 24, 2025
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Pheona,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Set up new tablet and phone
Set up new tablet and phone for me 19th today staff are so friendly and very experienced its a great pleasure to let them do what they do best and make the whole experience hassle free which means so much to both my wife and myself thanks very much 100%
November 19, 2025
Unprompted review
Reply from Vodafone UK - East Dereham
Hi. We're happy to hear that our team provided such a positive and hassle-free experience setting up your new devices! We appreciate you taking the time to share your kind words and valuable feedback with us. If you still need any help with this or would like us to look into anything further, please come and chat to us over on:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Very happy with the service from Luke…
Very happy with the service from Luke and Suzanne, thank you
October 24, 2025
Unprompted review
Reply from Vodafone UK - East Dereham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Luke at Dereham Vodafone
Luke at Dereham Vodafone. Hands down the best service I’ve received in any Vodafone engagement ver the years. Standout! Thank you…… sorted some account issues, all we needed to know in the orifice and account, super engaging and friendly!
October 11, 2025
Unprompted review
Reply from Vodafone UK - East Dereham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Set up and transferred all information…
Set up and transferred all information to my new phone
October 10, 2025
Unprompted review
Reply from Vodafone UK - East Dereham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
My phone wasn't accessing its data
My phone wasn't accessing its data. I popped in to the shop in Dereham (which I have used for the past 4 years) as soon as I walked in Justin came out to speak to me. No waiting around. A colleague was helping another person.
I explained my concern, we sat down and after answering a few questions, tapping a few buttons on my phone and on the computer Justin sorted it out. The staff in this store are so helpful and knowledgeable its a pleasure every time to go in. Thank you all.
September 26, 2025
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Claire,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
When visiting your dereham branch I was…
When visiting your dereham branch I was greeted by polite friendly staff. Luke was especially helpful and fulfilled any questions and issues I had. Thank you for a lovely experience
September 26, 2025
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Rhodey,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
An amazing customer experience
Popped into the store recently to figure out a new contract for my phone. I was very conflicted on getting the new iPhone or just get an older model. After speaking to Luke who had a lot of knowledge of the iPhone range helped make my decision a lot easier, there was no pressure to even walk away with a contract! Can say I most definitely made the sale and walked away with the newest iPhone after Luke’s advice! Would definitely shop at the store again after getting that customer experience
September 25, 2025
Unprompted review
Reply from Vodafone UK - East Dereham
Hey Ryan,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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