Vodafone UK - Enfield Reviews 

151
TrustScore 5 out of 5

4.9

21 Church Street, EN2 6AF Enfield, GB


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Rated 5 out of 5 stars

Murat the mathematician whizz was extremely helpful and professional he has saved me alot of money getting me and my daughter a better suited deal and went through everything in great detail. My o... See more

Company replied

Rated 5 out of 5 stars

Served by Eneo. He was brilliant in sorting me a great deal for both my broadband and phone contracts. Thank you for your help. Highly recommend

Company replied

Rated 5 out of 5 stars

Brijand was very helpful, he was really patient and offered some assistance when I was deciding which phone and contract I wanted to go with...he didn't push or show any impatience whilst I was decidi... See more

Company replied

Rated 5 out of 5 stars

He helped us out a lot during transferring old number to the new number. I went to free store which they were not willing to help me and Said we have no clue on what you’re talking about. MR Brijand h... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Enfield

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 21 Church Street, EN2 6AF, Enfield, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

151 reviews

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4.9

All reviews

(151)

42,546 reviews in the last 12 months

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Rated 5 out of 5 stars

Always great service from the Enfield…

Always great service from the Enfield team. Always going above and beyond to help me out

December 1, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hey Sedat,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Great customer service, lovely and warm staff.

November 30, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hey Halil,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jay was super helpful today

Jay was super helpful today, really appreciated her help. Would recommend to anyone 🙏🏼

November 21, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hi Joe,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Rojin!

October 26, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hi Jalal,

What super feedback for Rojin! Thanks for taking the time to let us know - it's really appreciated.

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service by Zubair

October 23, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hey Serg,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone rating

The staff there was useful and helpful with the customers.Having them there was really nice.Also, the contracts and stuff went really smooth.

October 14, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hey Kamil,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Compliments regarding Mehtap. Enfield Town Branch

I would like to put in compliment for a member of your staff in your enfield Town branch. Mehtap has been very helpful. Knowledgeable and is wonderful with people. Mehtap is a great asset to any team. I will highly recommend your Enfield branch to family and friends. Thank you so much for an excellent service.
Best wishes Mr Colin McNamara
Enfield Town

September 20, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hi Colin. Thank you for your review for Mehtap. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Mep was really helpful. Made great suggestions and found a good deal.

September 16, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hi Sam,

Thanks for reviewing. Great to hear how Mep was able to provide a good experience.

Feel free to pop us over any questions via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer support (Rojin and Estella)

Rojin and Estella were amazing sales rep! They answered my questions and made everything very easy and simple to understand. They listened to my needs and gave me a good deal!

September 16, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hi, It's great to see the team in the Enfield store made such a good impression on you.
Thanks again, The Vodafone Social Media Team

Rated 5 out of 5 stars

Mehtap, a truly outstanding member of Enfield team

Mehtap has been providing the best customer service on numerous occasions and is always happy to help! She is an asset to the company!!
I have been visiting the store recently trying to get some advice on best steps to take about my account. She has always taken her time and went extra mile ensuring that my queries are solved before leaving the store.

September 5, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hi Elena, thanks for your lovely feedback for Mehtap. It's always great to see when our team are able to help.
Thanks, The Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly worker

Very friendly worker, and very helpful! Jilani was very patient and helped a lot

August 28, 2023
Unprompted review
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Reply from Vodafone UK - Enfield

Hey Daphne,

Thanks for the lovely review and fantastic support for Jilani.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Knowledgeable and Polite

Jilal was very helpful, knowledgeable and polite. We were very pleased with the whole service and package we received.

August 28, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hey there,

Thanks for the lovely review and fantastic support for Jilal.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jilani is Amazing

Jilani was so helpful. I’ve been into other phone shops but he was the most helpful person I have found. He really helped me as I didn’t know much about phones. He was also very friendly and funny 😁

August 27, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hi there,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 1 out of 5 stars

Worst ever broadband provider …

I want to cancel my landline broadband as soon as possible and go back to the previous provider. I change to Vodafone due to cost. That’s a laugh I’ve actually lost money due to the efficiency of the broadband provided by Vodafone. The service as been down for 6 days now with no communication. I had to fight the gauntlet of getting through to a agent, the advise was sorry it will be back on date given. Twice a date given and no internet service. I’ve given up now and work at a local coffee shop we’re I’ve met few other disgruntle Vodafone customers. I have order my previous broadband provider which I had no outage over 7 years service. Have to pay a little more but reliable is a must. I will never recommend Vodafone broadband to anybody who works from home.

August 13, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hi, I'm sorry to hear you're unhappy with our service and have chosen to move to another provider. Depending on which provider you're moving to, they should request cancellation of your services with us. You can make sure this has been requested by calling us on 191 from any Vodafone number, 0333 304 0191 from a landline, or online here - vodafone.uk/2c2Y1uD
Thanks, The Vodafone Social Media Team

Rated 5 out of 5 stars

Served by sweet young lady mep who…

Served by sweet young lady mep who helped me with additional line. She was very helpful and was informative.

August 18, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hey there,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I really do had a wonderful service…

I really do had a wonderful service which I am satisfied with and the staff Anilda offer a very professional service which I am well pleased with

August 17, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hey Lansana,

Thanks for letting us know what an amazing job Anilda did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rojin solves family feud!

Rojin is a solid employee that really helped us through what was becoming a family crisis regarding contracts! She presented all the information very well for my mother who isn't tech savvy in the slightest. Through her excellent help and great customer service, we were all happy with the conclusion reached. Good nails as well.

August 9, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hi. Thank you for your glowing review for Rojin. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Set up new iPhone 12 & sim only deal

Jalil was friendly professional and sorted everything out for me. Excellent service from start to finish !

August 8, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hey Senol,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I visited Vodafone Enfield and i was…

I visited Vodafone Enfield and i was very satisfied from the service from Anilda. Thank you

August 8, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hey Afrim,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rojin has been very supportive through…

Rojin has been very supportive through out our new package and upgrade process. Very informative and knows her information well.

July 23, 2023
Unprompted review
Vodafone UK - Enfield logo

Reply from Vodafone UK - Enfield

Hi Firat. Thank you for your review for Rojin. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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