Vodafone UK - Exmouth Reviews 

346
TrustScore 5 out of 5

5.0

48 Parade, EX8 1RW Exmouth, GB


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Rated 5 out of 5 stars

Visited the store yesterday to see Jon, who has been very helpful in the past. Managed to sort out three ‘deals’ for my family, which was superb and better than going online. He did all the transfer o... See more

Company replied

Rated 5 out of 5 stars

Emma is absolutely awesome. She has looked after my 82 year old Mum with so much patience and kindness. My mother visits the Exmouth store at least once a week. No request or query is too much for Emm... See more

Company replied

Rated 5 out of 5 stars

I can't praise Jon enough. We turned up to the store at 5.20 and he stayed with us until 7pm sorting my phone problems. He was great with my very bored kids who now think he is a legend. 10/10 servic... See more

Company replied

Rated 5 out of 5 stars

I had such a great experience with John, the assistant manager at Vodafone. Honestly, what had taken me around four months to try and sort out online was resolved by him in just a matter of minut... See more

Company replied


Company details


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  • 48 Parade, EX8 1RW, Exmouth, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

346 reviews

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5.0

All reviews

(346)

41,092 reviews in the last 12 months

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Rated 5 out of 5 stars

Emma was fantastic

Emma was fantastic, very easy to understand all her explanations veey clearly. Veey helpful and polite

July 15, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hey Chris,
Thanks for the lovely review and fantastic support for Emma.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jon was fantastic and helped me sort my…

Jon was fantastic and helped me sort my issue out

July 7, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hey Kayleigh,
Thanks for the lovely review and fantastic support for Jon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

John was brilliant

John was brilliant

July 3, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hey Jenifer,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about John.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service from Jon

Great customer service from Jon! Great laugh and will make me want to use a store again, thanks!

July 3, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hi, thank you so much for your wonderful review and the amazing support you’ve shown for Jon, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Thank you Jon for upgrading me today…

Thank you Jon for upgrading me today brilliant service

July 2, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hey Stephen ,

Thanks for the lovely review and fantastic support for us.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jon is extremely helpful

Jon is extremely helpful, knowledgeable and has a very good sense of humour. Thanks for your help with sorting new contracts out for me and the banter too 👍🏻

June 19, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hey Lynsey,

Thanks for the lovely review and fantastic support for Jon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jon was fantastic today and saved us…

Jon was fantastic today and saved us money on my sim thank u

June 11, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hey Judith,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Jon for upgrading my phone…

Thank you Jon for upgrading my phone today much appreciated

June 11, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hey Steve,

Thanks for the lovely review and the fantastic support you’ve shown for Jon.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wow Jon what a guy true love for…

Wow Jon what a guy true love for Vodafone. Amazing help and getting the best deals possible to help out

June 10, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I chatted with Emma about getting a…

I chatted with Emma about getting a mobile WiFi box for my caravan and she told me exactly what I needed for the best price possible. Couldn’t have asked for better customer service!

June 9, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hey KATRINA,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emma was very helpful and friendly

Emma was very helpful and friendly, excellent service

June 9, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hey Mrs Herbert,

Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emma was amazing

June 8, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hey Emma,

Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jon helped with switching my phone and…

Jon helped with switching my phone and upgraded my device! Super simple easy to do and was extremely helpful

June 7, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hey Natasha,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jon was super helpful and very easy to…

Jon was super helpful and very easy to talk to! 5 stars all the way!

June 7, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hey Kieran,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Exceptional service from Jon and Emma (the two Assistant Managers in the Exmouth Vodaphone store)

Mad props to Jon and Emma (I hope I got their names correct - they are the two Assistant Managers in the Exmouth Vodaphone shop), & I want to give them a big shout out as they spent a lot of time assisting me, plus both went above and beyond for me over three days whilst I was being really indecisive and just a generally annoying customer (not intentionally lol)! They were the personification of patience and professionalism, and are a real credit to both their store and the Company. I was out of my contract, so I could’ve gone to another company for a new contract/ phone etc, but purely based on their top-tier customer service, extensive knowledge in their field and the amount of time they spent patiently with me - I decided to stay with Vodaphone & upgrade! So if you’re thinking about upgrading or switching to Vodaphone; then I highly recommend popping into the Exmouth Vodaphone store & having a chat with them, as they really listen to what your needs are and come back to you with some highly competitive, quality offers!

June 5, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hey R B,

Thanks for the lovely review and fantastic support for Jon and Emma.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I can't praise Jon enough

I can't praise Jon enough. We turned up to the store at 5.20 and he stayed with us until 7pm sorting my phone problems. He was great with my very bored kids who now think he is a legend. 10/10 service, professionalism and dedication. We will be vodaphone customers for life.

June 5, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hey Cassandra,
Thanks for the lovely review and fantastic support for Jon.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

customer service

Emma was very customer service orientated, informative and helpful.

June 3, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emma did a fab job helping me with…

Emma did a fab job helping me with adding Google storage

June 3, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hey Tarrantfrancis,

Thanks for the lovely review and fantastic support for Emma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emma

Emma was great, really knowledgeable and helpful.

June 3, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emma is absolutely awesome

Emma is absolutely awesome. She has looked after my 82 year old Mum with so much patience and kindness. My mother visits the Exmouth store at least once a week. No request or query is too much for Emma. It is so good to know there are still such wonderful individuals so willing to help. I cannot recommend the store enough. Thank you

May 27, 2026
Unprompted review
Vodafone UK - Exmouth logo

Reply from Vodafone UK - Exmouth

Hi Rachael, thank you so much for your wonderful review and the amazing support you’ve shown for Emma, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

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