Manager Sanjay - amazing got it sorted really quickly and helped me sort everything judgement free and with clear willing to help. Priya on the other hand, profiled me as soon as I walked in. As... See more
Company replied
Location
Switch locationUnit 1 Princes Mead Shopping Centre, GU14 7SL Farnborough, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hi, I just wanted to leave some positive feedback about the service I received today. The Jack who assisted me was extremely polite, patient, and professional. He explained everything clearly and mad... See more
Company replied
Sanjay has been brilliant, going out of his way to resolve the issue concerning my upgrade. He even called me yesterday afternoon to tell me the issue was resolved and today has set my mind at rest an... See more
Company replied
Jack was very helpful and answered any questions we had , good customer service
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Farnborough
Written by the company
Contact info
Unit 1 Princes Mead Shopping Centre, GU14 7SL, Farnborough, United Kingdom
4.9
Excellent
224 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for help me upgrade my number…
Thank you for help me upgrade my number and cancel old contract with tablet. Excelent customer service
May 26, 2026
Unprompted review
Reply from Vodafone UK - Farnborough
Hey Michael,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Perfect customer service- helped me…
Perfect customer service- helped me to clean the pg9ne from all viruses. Thank you
May 25, 2026
Unprompted review
Reply from Vodafone UK - Farnborough
Hey Richard,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Farnborough
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jak was brilliant!
Jak was brilliant today and we’d highly recommend him! Very friendly and chatty and great at sorting our phone plans today.
May 19, 2026
Unprompted review
Reply from Vodafone UK - Farnborough
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Farnborough
Hey NCAL,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service from sanjay
Amazing service from sanjay. he is an asset to Vodafone team. all the best
May 14, 2026
Unprompted review
Reply from Vodafone UK - Farnborough
Hey Guy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I wish a big thank you for my…
I wish a big thank you for my experience at the shop.
I was seen to by Sanjay, what a nice person, he went out of his way to see to every aspect of what I needed to get my new phone.
He is a positive way of dealing with any query
Please thank him for me.
Kind Regards
Antonio Quintal
April 25, 2026
Unprompted review
Reply from Vodafone UK - Farnborough
Hey Antonio,
Thanks for the lovely review and fantastic support for Sanjay.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kimberley is the reason we love…
Kimberley is the reason we love Vodafone.
Absolute credit to Vodafone
April 26, 2026
Unprompted review
Reply from Vodafone UK - Farnborough
Hey Jill,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service received from Jak today. Thank you.
April 24, 2026
Unprompted review
Reply from Vodafone UK - Farnborough
Hey,
Thanks for the lovely review and fantastic support for Jak.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jakub was very polite and professional…
Jakub was very polite and professional and extremely helpful. I was seen as soon as I walked in and very happy with my new phone.
April 22, 2026
Unprompted review
Reply from Vodafone UK - Farnborough
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Manager Sanjay
Manager Sanjay - amazing got it sorted really quickly and helped me sort everything judgement free and with clear willing to help.
Priya on the other hand, profiled me as soon as I walked in. Asked my age which was bizarre as I am in my late twenties, acted as if I was a child and gave me poor advice which was uninformed. Would have left really disappointed if it wasn't for Sanjay.
He seemed really busy and still got things done for me.
April 17, 2026
Unprompted review
Reply from Vodafone UK - Farnborough
Hey Gaby,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very informative and customer friendly
Very informative and customer friendly, answering all my questions and explained everything so I could understand.
April 15, 2026
Unprompted review
Reply from Vodafone UK - Farnborough
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Farnborough
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
New Phone
Hi, I just wanted to leave some positive feedback about the service I received today. The Jack who assisted me was extremely polite, patient, and professional. He explained everything clearly and made the whole experience very easy and pleasant.
I truly appreciate his kindness and excellent customer service—it made a big difference. Thank you very much!
April 10, 2026
Unprompted review
Reply from Vodafone UK - Farnborough
Hey Olesea,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Priya was exceptionally helpful and…
Priya was exceptionally helpful and knowledgeable. Excellent customer service.
April 4, 2026
Unprompted review
Reply from Vodafone UK - Farnborough
Hey Jan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Priya was really helpful and patient
Priya was really helpful and patient
Very competent and knowledgeable
Thank you
March 15, 2026
Unprompted review
Reply from Vodafone UK - Farnborough
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing Service!!
Priya was amazing in helping me with my upgrade. Topd me about the trade in and got money off my contact, thank you!
March 14, 2026
Unprompted review
Reply from Vodafone UK - Farnborough
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
The staff were very knowledgeable and…
The staff were very knowledgeable and helpful
March 10, 2026
Unprompted review
Reply from Vodafone UK - Farnborough
Hey Reg,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Have been trying to set e sim from live…
Have been trying to set e sim from live chat and over the phone but the qr code kept not working
Came to store and rayhan done it in 5 mins
March 10, 2026
Unprompted review
Reply from Vodafone UK - Farnborough
Hey Patrick,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I had trouble doing data transfer but…
I had trouble doing data transfer but jakub was very helpful and tried his best to do transfer for me
March 10, 2026
Unprompted review
Reply from Vodafone UK - Farnborough
Hey Mary
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.