I came into the store on 26/05 just to get an idea on prices for an upgrade. A young gent, Adam, grabbed me a seat and I just wanted to highlight his service. Firstly, without any trouble or it fe... See more
Company replied
Location
Switch locationUnit 21 , Hempstead Valley Shopping Centre, ME7 3PB Gillingham, GB
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Spoke with Wayne in Hempstead Valley store, extremely helpful and spent time to source me the best deal. Will be returning when my wife’s O2 contract is finished in August to add her to my account wit... See more
Company replied
Clear information and assistance from Adam. Understood what I wanted and was able to find me the best deal at the right price. Was easier than I expected
Company replied
Kate was fantastic and really helped me to look at all Apple phone options as I wanted to sticks with what I knew. I was able to look through refurbished phones as well as the latest models and didn’t... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Gillingham
Written by the company
Contact info
Unit 21 , Hempstead Valley Shopping Centre, ME7 3PB, Gillingham, United Kingdom
4.9
Excellent
254 reviews
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Hempsted store, Adam
I came into the store on 26/05 just to get an idea on prices for an upgrade. A young gent, Adam, grabbed me a seat and I just wanted to highlight his service.
Firstly, without any trouble or it feeling like a hardship, he provided me with a list of prices for multiple different devices, leaving no stone unturned. He gave both the "professional" opinion and his own thoughts on each of the deals, making it unbelievably easy for me to make a choice.
I asked lots of questions about specifics between different devices and Adam had the answers on hand at an instant, no "uhhmmm" or "errrr" just pure product knowledge paired with his own experiences again leaving me with no doubts. I have had lots of phones in my time, and I have never come across anyone that was as knowledgeable and proactive as him. He clearly understands customer service and executes perfectly. Adam wasn't at all pushy on the sale which is a HUGE win for me when buying anything, that quality alone escalates the experience massively.
Sadly he wasn't in the store when i came back to complete the upgrade, but was very keen that he gets the feedback/praise that he deserves. A total asset to that store and the man you want to be seeing if you're looking to upgrade.
May 26, 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Tom,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Served by Adam above and beyond
Served by Adam above and beyond, great service
May 22, 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Josh was so helpful
Josh was so helpful
No pressure was given and he went through everything step by step
Thank you Josh, great service
May 22, 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Gillingham
Hey Tony,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adam very helpful & pleasant feel all…
Adam very helpful & pleasant feel all was explained really well
May 7, 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Sandra,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very friendly and helpful
Very friendly and helpful.
Was greatful for them giving me their time to resolve my issue.
May 7, 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Keith,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Gillingham
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dylan was brilliant
Dylan was brilliant. I'm a long term vodafone customer with 4 phones for family and the upgrade experience with Dylan at Hempstead store was excellent, informative and clear.
May 4, 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Harry,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Dylan
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adam was very helpful and was an…
Adam was very helpful and was an absolute pleasure to deal with! Great job!
May 1, 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Professional, Patient & Helpful
Professional, patient and very helpful, especially for a non techie
April 26, 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Gary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service from Dylan and Adam
Excellent service from Dylan and Adam. Well worth popping into the Hempstead Valley Store for the best deal I could have got and fantastic customer service - Thank you!
April 11, 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chloe was fantastic
Chloe was fantastic. Very helpful, and lowered our bills. Big thank you
April 10, 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The retail assistant Josh in the Hempstead store
The retail assistant Josh in the Hempstead store was really helpful and guided us through updating our phone and went above and beyond taking his time making sure everything was done properly.
April 4, 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Olivia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service by Dylan
Great service by Dylan, managed to get us a good deal which we're very happy with.
March 24, 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Alex,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Spoke with Wayne in the Hempstead store…
Spoke with Wayne in the Hempstead store and arranged for a better sim only deal and second phone, both of which I needed and went in for. Really happy with the outcome and service.
March 23, 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Mark,
Thanks for the lovely review and fantastic support for Wayne.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adam
Adam. Hi thank you Adam for all your help and very understanding towards me and you was very kind thank you for all your help
March 19, 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Teresa,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Finally Bearable Experience
Anna was welcoming , friendly, and respectful from the minute I walk in the shop . She made 100 % of the experience bearable. Thank God she was there . Thank you .
March 19, 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Charlotte,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Dylan was absolutely helpful
Dylan was absolutely helpful, he got me a new phone and mived all data onto the new phone
March 18, 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Lynda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a wifi dongle with them they screwed my credit rating with their error
Had a wifi dongle with them, they never honoured the cancellation and then kept chasing me for money and went on to my credit rating and screwed up my record completely. I am still dealing with the fallout of it. I will NEVER use them again. Even the store in Hempsted Valley when I went for help was useless - refused to help because I couldn't provide reference to a device i no longer had. And no-one bothered to look into it, despite going there twice.
UPDATE - reach out what for? You have already done the damage andni have tried to resolve this for mnay months with noone from your team (store or online) being remotely interested or helpful. You have damaged my credit , my credit limit that have been lowered as a result of your putting a mark on my credit record. It is disguisting that you csn do that with no consequence and all you can do ia direct me to a phone line that noone answers at best of times, or are not helpful. I will NEVER use your company and tell evwryone about my experience. Disgraceful behaviour without any consequences.
March 16, 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey Edyta Bowles,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
We definitely don't want you to have a bad experience. You can reach out to the Broadband team to check for further details by calling 0333 304 0191 or chatting with them via LiveChat here: http://vodafone.uk/2LCJiTm.
Thanks,
Vodafone Social Media Team
Adam was very helpful in finding my new…
Adam was very helpful in finding my new contact with me and getting what I needed.
March 14, 2026
Unprompted review
Reply from Vodafone UK - Gillingham
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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