Vodafone UK - Harrow St Anns Road Reviews 

272
TrustScore 4.5 out of 5

4.7

46 St Anne's Road, HA1 1LA HARROW, GB


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Rated 5 out of 5 stars

I had a really frustrating experience with the online team, who completely messed up my order and sent me from branch to branch trying to get it resolved. By the time I reached the Harrow store... See more

Company replied

Rated 5 out of 5 stars

SAACHIKA harrow branch Amazing customer service So patient Helpful Helped us with so many services than ever been helped before from anyone at Vodafone. Ajay the store manager was supportive... See more

Company replied

Rated 5 out of 5 stars

Amazing love visiting this store, have completed few upgrades and family plan all done by my man sha, amazing patient fella who has great energy and pleasure to deal with. Any issue or any question I... See more

Company replied

Rated 5 out of 5 stars

Vodafone has always been on the top of the game. However, the staff has made the whole experience completely worthwhile. The Assistant Store Manager Mrs Hafsa has been absolutely helpful and has provi... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Harrow St Anns Road

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 46 St Anne's Road, HA1 1LA, HARROW, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

272 reviews

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4.7

All reviews

(272)

41,293 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sach has been very helpful and kind…

Sach has been very helpful and kind throughout the whole process of getting my new phone

November 30, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

Hi Helga,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

A great coustmer Service experienced

A great coustmer Service experienced. Excellent Team! Gabrielle she really made the day:)

November 29, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

Hi Harini,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ioana Harrow shop

Ioana gave me an excellent service, I had everything, thank you for the patience help and support.
Helped with my current query and set up a new account.
Great staff. 5 stars

November 21, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

Hey Ercument,

Thank you for your review and great feedback!

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ioana was very helpful

Thank you for the help and all information that was given in store by Ioana, she helped me with a new Wifi connection and an additional line with a very good deal. Thank you for great service

November 19, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

HI Faisal,

This is a great review for Ioana. We’re glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Marytyna was brilliant

Marytyna was brilliant

November 15, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

Hi Kirit,

Thank you for taking the time to leave us a 5 star review and thank you for the feedback about Marytyna.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Staff is very helpful to every customer.

November 9, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

Hi there,

Thank you for you review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Abi for your service…

Thank you Abi for your service provided. I have bought a mobile WiFi router.
Abi was friendly and supportive, explained all the details and helped to choose the best option.

November 3, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

Hey Natalia,

Thanks for letting us know what an amazing job Abi did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ilona - thank you

Ilona was really helpful and gave us great advice. Helping sort thorough a swathe of information to reduce our costs and reset our plan - thank you

November 3, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

Hey Colin,

Thanks for letting us know what an amazing job Llona did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

had a fantastic experience at the…

had a fantastic experience at the store. Abijith was incredibly helpful and made everything easy to understand. excellent customer service

November 3, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

Hey,

Thanks for letting us know what an amazing job Abijith did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you so much Ioana for your…

Thank you so much Ioana for your support and help. You help me a lot. Nice friendly staff. Once again thanks!

October 23, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

Hey Eduard,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tamiah is very professional

Tamiah has been so sweet, professional and kind.

October 19, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

Thanks for your lovely feedback for Tamiah.
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

ioana was very helpfull it was very FOR…

ioana was very helpfull it was very FOR my dad to Comunicate with her much help.

October 5, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

I only ever saw John in the store

I only ever saw John in the store. As he is no longer there I will not go into the store again. The staff in the store now does not want to help older people.

October 1, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

Hi Paul,

I'm sorry you feel this way. We'd love to turn your experience around with us. If you have a Social Media profile, please reach out to Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help in whatever way we can. Alternatively, if you'd prefer the in person touch and would still like to go to store, reach out to us to let us know the specific store this is concerning and we can feed it back to the manager for you.

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, treated with respect, positively & all my questions answered. Also, very important the smile of the staff which made me feel comfortable.

October 2, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

Hi Georgia,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff!

Saachika in Harrow shop was extremely helpful! Spent nearly 2 hours sorting out my SIM.. with success!! very friendly and professional!

October 2, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

Hi Marjan,

Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in the shop and the great service provided by the team and Saachika.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Ioana was outstanding patient kind and…

Ioana was outstanding patient kind and super helpful in an emergency situation

Shes brilliant

September 19, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

Hi Rush,

Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Had the best customer experience with…

Had the best customer experience with Kanchi. Would recommend to my friends and family

September 13, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

Hey Hiren,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service

September 13, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

Hey Harsh,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Deena

Very very goood

September 13, 2024
Unprompted review
Vodafone UK - Harrow St Anns Road logo

Reply from Vodafone UK - Harrow St Anns Road

Thanks for the great review, Tielin! If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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