Thalia clearly knew what she was talking about and offered a professional and friendly service without being pushy. I didn’t really come out today with the intention of buying a new phone and contrac... See more
Company replied
Location
Switch location17-19 Church Street, L1 1DA Liverpool, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Matt was very helpful and managed to get me a phone on the day to replace my broken one and went over multiple options to find me the best deal and appropriate plan. Clearly had my interests as priori... See more
Company replied
Had an amazing experience in Vodafone church street today, needed WiFi sorted quickly and Paul helped me get it set up and was able to leave the store with everything ready as I needed it asap. He was... See more
Company replied
I would like to say that the Vodafone is the greatest company in UK and it is because I have experienced it during last few years, their services, behavior, and honesty make it great! Thanks!
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Liverpool Church Street
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
17-19 Church Street, L1 1DA, Liverpool, United Kingdom
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional advice from Thalia.
Thalia clearly knew what she was talking about and offered a professional and friendly service without being pushy. I didn’t really come out today with the intention of buying a new phone and contract, but Thalia was so clear in how she explained things, that it seemed the right thing to do.
Helen Gettings
September 13, 2026
Unprompted review
Reply from Vodafone UK - Liverpool Church Street
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Great customer service from Bern
Great customer service from Bern, got everything sorted for me thanks
September 13, 2026
Unprompted review
Reply from Vodafone UK - Liverpool Church Street
Hey Maria,
Thanks for the lovely review and fantastic support for Bern.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really friendly customer service
Really friendly customer service. Very efficient and helpful when choosing the right deal for us. Would reccomend to other people!
September 13, 2026
Unprompted review
Reply from Vodafone UK - Liverpool Church Street
Hey Melanie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Efficient comms and good insights into…
Efficient comms and good insights into everything that was on offer.
September 13, 2026
Unprompted review
Reply from Vodafone UK - Liverpool Church Street
Hey David,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team.
Matt was very helpful and managed to…
Matt was very helpful and managed to get me a phone on the day to replace my broken one and went over multiple options to find me the best deal and appropriate plan. Clearly had my interests as priority
September 2, 2026
Unprompted review
Reply from Vodafone UK - Liverpool Church Street
Hey Matthew,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thaila showed understanding and empathy…
Thaila showed understanding and empathy to my situation and explained everything to measure me.
She also found me an affordable deal.
Thankyou ❤️
September 9, 2026
Unprompted review
Reply from Vodafone UK - Liverpool Church Street
Hey Pauline,
Thanks for the lovely review and fantastic support for Thaila.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I would like to say that the Vodafone…
I would like to say that the Vodafone is the greatest company in UK and it is because I have experienced it during last few years, their services, behavior, and honesty make it great!
Thanks!
September 7, 2026
Unprompted review
Reply from Vodafone UK - Liverpool Church Street
This is fantastic to hear! We truly appreciate you sharing your positive experience with us over the past few years. This is really important to us.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Jake very helpful and informative many…
Jake very helpful and informative many thanks
September 7, 2026
Unprompted review
Reply from Vodafone UK - Liverpool Church Street
This is really lovely to hear, thanks for the review! It's great to know that Jake was so helpful and informative.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
Great customer service
Really happy with my upgrade with Vodafone. The plan is a great deal and the whole process was really straightforward.
Lukas was really helpful and took the time to explain everything clearly. Great customer service.
September 5, 2026
Unprompted review
Reply from Vodafone UK - Liverpool Church Street
Hey Beth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sometimes it's better to visit people…
Sometimes it's better to visit people then chat to bits, agents or try and do it online.
Great service, great deal and Paul from Blackburn sorted me out with an amazing deal.
Go have a chat !
September 4, 2026
Unprompted review
Reply from Vodafone UK - Liverpool Church Street
Hey Iain,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Been into store today for a upgrade
Been into store today for a upgrade. Thalia was very helpful and got my upgrade and extra sorted.
September 4, 2026
Unprompted review
Reply from Vodafone UK - Liverpool Church Street
Hey Toni,
Thanks for the lovely review and fantastic support for Thalia. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had an amazing experience in Vodafone…
Had an amazing experience in Vodafone church street today, needed WiFi sorted quickly and Paul helped me get it set up and was able to leave the store with everything ready as I needed it asap. He was very helpful and solved all my issues
September 4, 2026
Unprompted review
Reply from Vodafone UK - Liverpool Church Street
Hey Sophie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Liverpool Church Street
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Steve and Shaq helped me find a great…
Steve and Shaq helped me find a great new contract, tailored to suit my needs. Very happy customer!
September 3, 2026
Unprompted review
Reply from Vodafone UK - Liverpool Church Street
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Probably a scam
Pretty sure they're trying to scam me or something. They replied to my previous review and said to contact them via Facebook messenger again. I did that the other day after receiving another bill. They said to call the number again so I did that and it hung up on me before I could talk to a human. I tried again and I was talking to a lady and it went silent for 5 minutes so I hung up. After that they told me on Facebook messenger to go to my local Vodafone store on the 28th, where I was told that they can't help me and I have to call the number again. They keep trying to bill me for nothing, what do I do now? It's stressing me out and probably wrecking my credit history.
August 28, 2026
Unprompted review
Reply from Vodafone UK - Liverpool Church Street
Hey there,
I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Visited Vodafone Liverpool ( church…
Visited Vodafone Liverpool ( church street) today and was greeted by Jeff who was very knowledgeable and helpful. Excellent customer service and all around good manners.
August 16, 2026
Unprompted review
Reply from Vodafone UK - Liverpool Church Street
Hey Bruno,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fia has been absolutely first class
Fia has been absolutely first class . She has helped so much . Fia is so polite and cheerful . New staff would be learn alot from her .
August 15, 2026
Unprompted review
Reply from Vodafone UK - Liverpool Church Street
Hey Allison,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Fia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Matt in Vodafone Liverpool was…
Matt in Vodafone Liverpool was excellent, very professional and attentive.
Thank you Matt
August 15, 2026
Unprompted review
Reply from Vodafone UK - Liverpool Church Street
Hey Ellen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great advise and help from Lewis and…
Great advise and help from Lewis and Steven
August 13, 2026
Unprompted review
Reply from Vodafone UK - Liverpool Church Street
Hey Terry,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Liverpool Church Street
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.