Jahid was extremely helpful and addressed everything to me and helped me understand everything about my new contract for iPhone 17 pro and my brand new iPad Air to which I am over the moon with... See more
Company replied
Location
Switch location423 Brixton Road, SW9 8HE Brixton, GB
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See what reviewers are saying
Christina & Hana, we're very helpful and they even stayed later to ensure our issue was sorted. I will definitely recommend this store to my family and friends.
Company replied
Mikela was very very helpful getting my samsung galaxy S26 ultra, she went above and beyond to get the best deal, she is a credit to Vodafone. I caused her plenty of work to sort out a new contract an... See more
Company replied
My experience form staff weas excellent. She was patient kind a d understanding.. as a pensioner. She explained and simplify information so that I understood clearly. I'm felt sure she sold me the... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Brixton
Written by the company
Contact info
423 Brixton Road, SW9 8HE, Brixton, United Kingdom
4.9
Excellent
528 reviews
Asks customers to review
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Reply from Vodafone UK - London Brixton
Hey Behar,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had been served from Ruben and the…
I had been served from Ruben and the service was OUTSTANDING.
He is very patient and polite.
Well done Ruben.
June 10, 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hi Mahel.
We're happy to hear that you received outstanding service by our agent Ruben.
Thank you for the review,
Vodafone Social Media Team
OFFICE-CHAT AGENTS 5*/ROAMING USA 1*/CHATBOT 0*/SAMSUNG S25 0*
Please note Vodafone's Boilerplate response did not answer any questions or provide any information I didn't already have.
SHOP (LUCAS) AND CHAT AGENT (FORGOT TO GET HER NAME, BUT SHE WAS IN EGYPT) (5 Stars) were patient, knowledgeable and always extremely helpful.
USA ROAMING (1 Star): Once in the USA, I spent about 2 1/2 hours online (most of it waiting on the Chatbot) getting USA Roaming to work. Even though I was in LA, connections were spotty at best, and about only half the phone calls actually went through. Ultimately, in two weeks in the US, I made about 30 minutes of phone calls that cost £132.00 ($184.80) or £3.73/min ($5.2 min). Note to self, next time get a US SIM and save yourself £112.00 ($156.80)
CHATBOT (0 Stars): One of the worst chatbots I’ve ever encountered. Not only did it have the intelligence of a single-digit IQ’d squirrel, but when it finally did extract a few words from your query, it would steer you to the website with information you already knew. Otherwise, why would you be contacting the chatbot?
Once you’ve gone through all its tedious algorithms to actually speak to an agent, every time there’s a response from an agent, the chatbot loops you to the very beginning! Never seen that on any other chatbot. Ever Ever Ever. You can imagine that after being on the chat for 45 minutes, you spend as much time scrolling to the bottom as you actually do communicating with an agent!
Galaxy S25 (0 Stars). A nightmare train wreck of Samsung bloatware piled on Android bloatware, coupled with apps “enhanced” (!) with AI to the point of unusability. After a week I returned the Samsung S25 (again, the office staff were incredibly patient and understanding, about the situation, which gives Vodafone another Star), and I reverted to my highly customized and tweaked Galaxy S8. I was amazed at how sleekly it behaved after the Paleolithic clunkiness of the Samsung S25.
June 2, 2025
Unprompted review
Reply from Vodafone UK - London Brixton
We appreciate you sharing your experience.
If you do need any assistance, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm. If you have already spoken to the team but haven't received the resolution you were looking for, please come chat with our team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Superb service
Gui was extremely helpful, friendly and patient with my incessant questions. He made it a very quick and easy experience and I thoroughly appreciate all his help today. I hope he gets a fat bonus for his fantastic customer service
June 7, 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hi Alex,
Thank you for taking the time to leave us this wonderful review. We're happy to hear that our agent Gui was helpful and patient.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Ruben at Brixton Store
Ruben at the Brixton store was very calm and very helpful. I had quite a few questions to start with as I initially didn't want to change my plan but just needed a new phone. He took his time to talk Mr though all the options and very helpfully helped me find a plan that suits me and means that I won't have big bills waiting for me when I get back from holiday in Ghana.
May 31, 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey there,
Thanks for the lovely review and fantastic support for Ruben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The assistant Joseph sorted out all my…
The assistant Joseph sorted out all my phone and broadband needs very helpful. Coming back to get an iPad
May 21, 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very well done to alejandro and his…
Very well done to alejandro and his amazing customer service. He helped me with my new sim contract as I used to be with 3 and done me a better deal
May 19, 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Maria,
Thanks for the lovely review and fantastic support for Alejandro.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had a really good service today provide…
Had a really good service today provide by Bo. Answered all my question and got me a better deal
May 16, 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey there,
Thanks for the lovely review and fantastic support for Bo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Bo was extremely helpful today thanks…
Bo was extremely helpful today thanks for your service you’ll definitely see me again great customer services
May 16, 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Tashanda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lovely store in the heart of Brixton
Lovely store in the heart of Brixton. Gabriela was amazing. A very kind and sweet professional with a lovely attitude. She gave me a great experience and was extremely helpful. Highly recommending this store. Rest of the staff were also very friendly. Thank you team!
May 10, 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Merima,
Thanks for the lovely review and fantastic support for Gabriela.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ali was super helpful
Ali at the Brixton store was really helpful and explained the intricacies of the airtime and device plans very well. He also alerted me to a better deal on improved broadband speed at home which I signed up to.
May 4, 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey,
Thanks for the lovely review and fantastic support for Ali.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really disappointing experience at…
Really disappointing experience at Vodafone Brixton. I’ve been in twice this week and both times the staff were incredibly unfriendly and unhelpful.
The first time, they sold me credit but didn’t help me upload it to my account. When I explained that I couldn’t call Customer Service because my SIM wasn’t working, they just shrugged and told me to use someone else’s phone - no attempt to actually help.
The second visit was just as bad. I went in to get a replacement SIM and asked a member of staff if I could use the gadget to change it over. Instead of helping, she told me she didn’t have one and to go ask one of the other managers myself. No effort, no customer service.
Overall, the in-store experience at Vodafone Brixton is really poor.
April 27, 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Joshua,
We sincerely apologize for your experience in store. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Bo is fantastic!
Bo is fantastic!! I have had the pleasure of being served twice by him to upgrade and he is great! Patient and he explains everything very well and clearly. He does not pressure you at all and his customer service is 5 star! Keep up the great work!
April 26, 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Ray,
Thanks for the lovely review and fantastic support for Bo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service at the Brixton store 👍
April 22, 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Ditlev,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ali is exceptional and straight to the…
Ali is exceptional and straight to the point.
April 18, 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Alan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Phone upgrade
I attended the store today to get my phone and sim upgrade; the service I received was excellent. I was given all the information I needed to make an informed decision. Bo was extremely knowledgeable about the products and gave me the clarification I needed about the plan/device plans. Thank you!!!
April 16, 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Tee,
Thanks for the lovely review and fantastic support for Bo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Brixton
Hey Dan,
Thanks for the lovely review and fantastic support for Lucas.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alejandro helped me alot with my up…
Alejandro helped me alot with my up grade and helped me with my datos trsndfer too very helpful young man
April 4, 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hi William,
We really appreciate your wonderful review and the amazing support for Alejandro.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
"Outstanding Customer Service from GUI!"
"I had a fantastic experience at the Vodafone Brixton store thanks to GUI! He provided exceptional customer service, going above and beyond to help me with my needs. GUI was friendly, knowledgeable, and made the whole process smooth and stress-free. I really appreciate his dedication and professionalism. Thank you, GUI!"
April 2, 2025
Unprompted review
Reply from Vodafone UK - London Brixton
Hey Anthonia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Brixton
Hey Roderick,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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