I’ve had a great experience with Kate at Vodafone. She first helped me set up my phone contract back in 2024, and I recently worked with her again for an upgrade. Both times she found me really g... See more
Company replied
Location
Switch locationUnit 75 The Mall, LU1 2TF Luton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent customer service! The advisor was professional, friendly, and resolved my issue by recovering my phone number in just 3–4 hours. I really appreciate the quick response and efficient support... See more
Company replied
Was greeted straight away when I entered the store. Staff were friendly and approachable, Jamie really saved the day as we were heading to the airport without a roaming data plan. Luckily she came to... See more
Company replied
I had a wonderful experience with Jaime and Ali. I was praying to see Jaime, and when I did, she was extremely helpful and went out of her way to make sure everything went smoothly, which I truly appr... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Luton
Written by the company
Contact info
Unit 75 The Mall, LU1 2TF, Luton, United Kingdom
4.9
Excellent
393 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabian is a nice peraon
Fabian is a nice peraon. Hard worker. Manage store very well.
February 18, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Murtaza,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Awesome Customer Service
Jaime remembered us from yesterday and was very helpful and overall very nice to talk to.
February 18, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Sophie,
Thank you for your review for Jaime. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Had a great experience with Talal.He…
Had a great experience with Talal.He gave us such a smooth experience with vodafone. Hopefully it will be a great journey with Vodafone
February 18, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Boshir,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Had a good experience with Talal
I’ve been with Vodafone for a while now, and the experience has been fantastic. The network coverage is strong, and the data speeds are fast, even in busy areas. Talal provided excellent customer service, making sure I got the best plan for my needs. Everything has been smooth, and I highly recommend Vodafone for reliable connectivity and great service
February 18, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Mobarak,
Thanks for your review for Talal. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
It was great conversation with Talal
It was great conversation with Talal. He helps us to do the things easy and comfortable. I'm really satisfied with the service
February 18, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Shahina,
Thank you for your review for Talal. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Always amazing customer service from…
Always amazing customer service from Jaime, when setting up my device and restoring my data was vey helpful couldn’t be more happy with the helpi recieved
February 17, 2025
Unprompted review
Reply from Vodafone UK - Luton
Thanks for your Great feedback for Jaime 😊 All the best, The Vodafone Social Media Team
Amazing customer service from jaime
Amazing customer service from jaime, she did my upgrade so fast and efficiently and informed me on all the details, would recommend this store.
February 15, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey, thanks for your awesome feedback for Jaime. It's great to hear they made such a great impression.
Thanks, The Vodafone Social Media Team
Jaime was really lovely and helpful
Jaime was really lovely and helpful. All the details I needed to know were explained to me. Really really amazing customer rep. ⭐️
February 12, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Omotoyosi,
Thanks for your review for Jaime. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Fabian is great! 🌟
Fabian solved my issue quickly with no hassle, was really friendly and attentive and made the vodaphone experience such an enjoyable one!
February 7, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi. Thank you for your review for Fabian. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excelent service e of Kate
We were happy with the professional, patient and friendly attitude and service of lovely member of staff Kate.
February 8, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hey Nikolay, Thanks for your lovely feedback for kate ☺️ All the best, The Vodafone Social Media Team
Mr talal
Mr. Talal is one the best Vodafone employee who helped me very well.
Excellent customer service
February 3, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Zubair. Thank you for your review. It's always lovely to read such brill feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came to do a pac code fabians also…
Came to do a pac code fabians also explained my bill for me
February 1, 2025
Unprompted review
Reply from Vodafone UK - Luton
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
Hi Subbu,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Tarang is very nice person
Tarang is very nice person. Deal very humbly with customer. Good personality.
January 27, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Ghulam. Thank you for your review for Tarang. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
Hi Bakhtar. Thank you for your review for Fabian. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kate was exceptional
Kate was exceptional. I switched from Three to Vodafone with her assistance. She demonstrated outstanding knowledge, patiently explaining all available options and offers with remarkable clarity. Her professional approach and comprehensive understanding made my mobile plan transition seamless. I would highly recommend her and give her the highest possible rating for her fantastic customer service.
January 10, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Shaik,
It's great to see you had such a positive experience with Kate. This is absolutely what we aim for! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amazing
Kate helped me get a new sim since I lost my old one. She was very helpful.
January 10, 2025
Unprompted review
Reply from Vodafone UK - Luton
Hi Toni,
We really appreciate your five start review. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very positive
Jamie was very sweet and made the experience quick and informative :)
January 3, 2025
Unprompted review
Reply from Vodafone UK - Luton
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Jaime was super helpful
Jaime was super helpful! They were Crystal clear about everything. Helped out with the trade in and my wife's sim card. Also they are very smart and tech savvy, learned a lot about my phone.
December 30, 2024
Unprompted review
Reply from Vodafone UK - Luton
Hi Faizan. Thank you for your review for Jaime. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kate at Luton mall very helpful and…
Kate at Luton mall very helpful and worked to rectify an issue. Thank you.
December 24, 2024
Unprompted review
Reply from Vodafone UK - Luton
Hi Jamil,
We really appreciate your positive review of your experience at our Luton store. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.