Olivia was very friendly and helpful, she got me a great deal and explained everything. Had aftercare with Emily setting up the phone a week later who again was very helpful and friendly. After look... See more
Company replied
Location
Switch location26/27 Market Place, CV11 4EG Nuneaton, GB
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See what reviewers are saying
Went in store got served by Deanna she was really helpful and sorted my phone out for me thankyou😊
Company replied
Olivia was just fantastic, she made the visit so joyful. Explained everything easily, also saved us money by getting broadband. I will definitely recommend Olivia to everyone. 5 Star Olivia, thank you... See more
Company replied
⭐⭐⭐⭐⭐ I cannot recommend Antonia at the Vodafone Nuneaton store highly enough. After having an absolutely awful experience at the Hinckley branch, I honestly wasn’t looking forward to de... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Nuneaton
Written by the company
Contact info
26/27 Market Place, CV11 4EG, Nuneaton, United Kingdom
5.0
Excellent
357 reviews
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Myvodafone logged me out
Myvodafone logged me out, but jacob was brilliant and helped me log back in
May 12, 2026
Unprompted review
Reply from Vodafone UK - Nuneaton
Hey Martyn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Olivia was fantastic
Olivia was fantastic.
Great service as always
Credit to vodafone
May 10, 2026
Unprompted review
Reply from Vodafone UK - Nuneaton
Hey Joe,
Thanks for the lovely review and fantastic support for Olivia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Bring Will back to Nuneaton
Will has been amazing in the Nuneaton store today. We landed luck as he was covering from another store. Sorted out a new phone and contract for a great value thanks Will.
May 9, 2026
Unprompted review
Reply from Vodafone UK - Nuneaton
Hey Samantha,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Big thank you to Sanz she was very…
Big thank you to Sanz she was very helpful
May 9, 2026
Unprompted review
Reply from Vodafone UK - Nuneaton
Hey Jm,
Thanks for the lovely review and fantastic support for Sanz.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Nuneaton
Hey Karen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Olivia was very pleasant and efficient…
Olivia was very pleasant and efficient sorted me out with a better contract.
May 9, 2026
Unprompted review
Reply from Vodafone UK - Nuneaton
Hey Diane
Thanks for the lovely review and fantastic support for Olivia
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Will was very helpful saved us money on…
Will was very helpful saved us money on our broadband
May 9, 2026
Unprompted review
Reply from Vodafone UK - Nuneaton
Hey Karen,
Thanks for the lovely review and fantastic support for Will.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
they reduce my bill and did my phone…
they reduce my bill and did my phone for me! jacob was brilliant
May 6, 2026
Unprompted review
Reply from Vodafone UK - Nuneaton
Hey Patricia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jacob helped me with my issue uploading…
Jacob helped me with my issue uploading an image
May 5, 2026
Unprompted review
Reply from Vodafone UK - Nuneaton
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Olivia was extremely helpful and…
Olivia was extremely helpful and polite, would recommend to anyone
May 5, 2026
Unprompted review
Reply from Vodafone UK - Nuneaton
Hey Kelly ,
Thanks for the lovely review and fantastic support for Olivia.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Very polite and friendly I'm very happy…
Very polite and friendly I'm very happy with my service Olivia meny thanks
May 5, 2026
Unprompted review
Reply from Vodafone UK - Nuneaton
Hey Daz,
Thanks for the lovely review and fantastic support for Olivia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jacob set up my phone for me and made…
Jacob set up my phone for me and made the experience easy
May 2, 2026
Unprompted review
Reply from Vodafone UK - Nuneaton
Hey James,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
They lowered our costs and got us a new…
They lowered our costs and got us a new phone, jacob was very good
April 28, 2026
Unprompted review
Reply from Vodafone UK - Nuneaton
Hey Brian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great experience offered by Antonia…
Great experience offered by Antonia today. I was able to sort out my issue really quickly and she was patient with me.
April 27, 2026
Unprompted review
Reply from Vodafone UK - Nuneaton
Hey Volay,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Olivia was very helpful today
April 27, 2026
Unprompted review
Reply from Vodafone UK - Nuneaton
Hey Joyce,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Nuneaton
Hey Anita,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Lack of Honesty, lying for financial gain & delaying complaints through unofficial policies
Called for a roaming add on and spoke to a woman called “Basnt” first told me about the add on I needed but mentioned I was out of contract on my sim, advised her I’m aware and not interested in renewing I’m just looking to know what’s in the 8 day add on for roaming in Greece, she advised I need to renew to buy an add on… I disputed this asked for a manager she put me on hold to ask for a manager, came back and explained there was an error and she can do it out of contract, essentially trying to secure an upgrade disingenuously, I asked again for a manager as I had no confidence in her managing my account but thanked her for being polite, she advised the manager was in a meeting and the “back office” would deal with my complaint granted I didn’t raise one at all. I asked again for the manager to which she put me on hold came back and asked “what do you expect them to do for you” and I explained I had no trust in her given she had tried to deceive me into an upgrade instead of simply telling me she had an issue trying to apply it. She then said it would be a callback within 24-48 hours knowing I was going abroad tomorrow and wouldn’t be able to take the call or deal with this I refused the offer for a callback and requested 5 min with a manager to sort this now. She again refused, cut me off when I asked anything, told me she was happy to wait on the phone as wouldn’t hang up on me and that I was wasting her time my time and her managers. She then explained the manager was taking an escalation so I asked her have they ended their meeting knowing a dissatisfied customer was on the phone and chose to call someone else to which she said again it’s not her issue. She quoted a “policy” of 24-48 hours for a callback but didn’t reference anywhere where this could be read she went on to admit she could have applied the add on, her manager wasn’t on a meeting or call and that there is no policy number or policy for this before sitting in silence repeating the SLA for a callback and number. After 20 minutes of waiting she told me the back office had to “fix the issue” with not being able to apply the add on despite telling me earlier I needed to upgrade and then telling me she could do it when I got frustrated. To top it off she hung up after an hour and 30 minutes but not before telling me she was doing feedback about me calling and being unhappy despite being polite throughout the call and vocalising my frustration about the policy in a calm manner. I had no issues with Vodafone’s coverage or price until today when I realised the admin cost put onto customers equates to unbothered customer service advisors who tick boxes by reading a script, asking how your day is and not caring for an answer only to stop speaking if they can’t answer a simple request or question after being caught in a lie. I will be porting out and cancelling after my holiday to a company that has UK based contact centers with employees that aren’t sitting at home communicating issues over teams causing delays and easy dismissal of complaints.
April 23, 2026
Unprompted review
Reply from Vodafone UK - Nuneaton
Hi there,
We’re sorry to hear about your experience and the frustration caused. We appreciate you sharing this feedback, as honesty and clarity are very important to us. If you’d like to raise this as an official complaint and you spoke with Teams without receiving the resolution you were seeking, you’re welcome to contact our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or vodafone.uk/3LXh2xl.
We truly appreciate your patience and hope to get this resolved for you as soon as possible.
Thanks again,
Vodafone Social Media Team
Olivia was extremely helpful and…
Olivia was extremely helpful and friendly.
April 21, 2026
Unprompted review
Reply from Vodafone UK - Nuneaton
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jacob helped me get a good deal on my…
Jacob helped me get a good deal on my upgrade
April 21, 2026
Unprompted review
Reply from Vodafone UK - Nuneaton
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jacob was great
April 20, 2026
Unprompted review
Reply from Vodafone UK - Nuneaton
Hey Kadie,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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