A big thank you to Jake for the excellent customer service I received yesterday on collecting my new iPhone. I was very worried about moving from android to iPhone, Jake put my mind a rest. He guide... See more
Company replied
Unit 20 , 40 Old George Mall, SP1 2AG Salisbury, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
A big thank you to Jake for the excellent customer service I received yesterday on collecting my new iPhone. I was very worried about moving from android to iPhone, Jake put my mind a rest. He guide... See more
Company replied
Beckie was extremely helpful and talked me through all of the options available to transfer my wife’s phone over to Vodafone from her current provider. She clearly explained each step and all of the... See more
Company replied
Jessica and everyone was super helpful and promptly put out my mind at rest regarding my query
Company replied
I visited the Salisbury branch recently and was served by Alexandra, who was genuinely outstanding. Rather than pushing the first option at me, she took the time to understand my situation properly an... See more
Company replied
Written by the company
Unit 20 , 40 Old George Mall, SP1 2AG, Salisbury, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Megan was more than helpful in investigating a really good package for me
Excellent service

Reply from Vodafone UK - Salisbury
Megan was extremely helpful and I am very pleased with the service she gave me.

Reply from Vodafone UK - Salisbury

Reply from Vodafone UK - Salisbury

Reply from Vodafone UK - Salisbury
Beckie has always been very helpful and very professional she makes a great manager

Reply from Vodafone UK - Salisbury
Visited the Salisbury store today Friday 8th May around lunch time. Just to say thank you to Haley who greeted me on arrival and managed to take out my old phones Vodafone SIM card and place it into my phone (which I had recently purchased) , which had defeated me! Thank you again, the new phone is up and running nicely.

Reply from Vodafone UK - Salisbury
Always like to go in store so glad I did immediately seen by one of your colleagues Hayley who within 5 minutes halved my monthly bill - awesome such an asset to Team Salisbury

Reply from Vodafone UK - Salisbury
Hayley was brilliant!! You can go online but why do that when you can have such a great level customer service. This is the reason why we love Salisbury Vodafone.

Reply from Vodafone UK - Salisbury
Jack was amazing very good product knowledge outstanding service nice one

Reply from Vodafone UK - Salisbury
Jessica has been very helpful and constructive in my move to Vodafone. Very engaging and good service. Happy customer

Reply from Vodafone UK - Salisbury
Jessica was fabulous and helped me quickly and effortlessly. Thank you so much! 😊 xxx

Reply from Vodafone UK - Salisbury
Megan was very efficient clear friendly and most helpful. Very good customer experience

Reply from Vodafone UK - Salisbury
Hayley was very polite and guided me on the query that I had, she showed me excellent knowledge of what I needed to know and made sure I understood it before I left the shop. Thank you so much.

Reply from Vodafone UK - Salisbury
hayley was great at sorting my upgrade for me and tech service thank you !

Reply from Vodafone UK - Salisbury
hayley was great at helping with my concern massive help thank you !!

Reply from Vodafone UK - Salisbury
Jessica was excellent! Being a bit of a dinosaur when it comes to tech, she was very patient with me, and professional in her approach. She explained everything clearly and presented my options in an easy to understand manner. All in all the process was painless, and very happy with the service provided!

Reply from Vodafone UK - Salisbury
The experience was great,friendly and helpful.
Much better than doing it online. Keep face to face.
Jessica was lovely and although they were short staffed that day.

Reply from Vodafone UK - Salisbury
Jessica was very nice and did a great job making my sim cheaper

Reply from Vodafone UK - Salisbury
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.