Vodafone UK - Salisbury Reviews 

561
TrustScore 5 out of 5

5.0

Unit 20 , 40 Old George Mall, SP1 2AG Salisbury, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A big thank you to Jake for the excellent customer service I received yesterday on collecting my new iPhone. I was very worried about moving from android to iPhone, Jake put my mind a rest. He guide... See more

Company replied

Rated 5 out of 5 stars

Beckie was extremely helpful and talked me through all of the options available to transfer my wife’s phone over to Vodafone from her current provider. She clearly explained each step and all of the... See more

Company replied

Rated 3 out of 5 stars

Jessica and everyone was super helpful and promptly put out my mind at rest regarding my query

Company replied

Rated 5 out of 5 stars

I visited the Salisbury branch recently and was served by Alexandra, who was genuinely outstanding. Rather than pushing the first option at me, she took the time to understand my situation properly an... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Salisbury

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 20 , 40 Old George Mall, SP1 2AG, Salisbury, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

561 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(561)

42,251 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jessica was great

May 14, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey,

Thanks for the lovely review and fantastic support for Jessica.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Megan was more than helpful in…

Megan was more than helpful in investigating a really good package for me
Excellent service

May 12, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Digby,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Megan was extremely helpful and I am…

Megan was extremely helpful and I am very pleased with the service she gave me.

May 12, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Adrian,

Thanks for the lovely review and fantastic support for Megan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jessica was great

May 11, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Mark,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jessica.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful Jessica

Jessica was very friendly, quick and helpful.

May 11, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Kate,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service thank you Jessica !!!

Amazing service thank you!!!

May 11, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Molly,

Thanks for the lovely review and fantastic support for Jessica.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Beckie has always been very helpful and…

Beckie has always been very helpful and very professional she makes a great manager

May 9, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Donna,

Thanks for the lovely review and fantastic support for Beckie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Visited the Salisbury store today…

Visited the Salisbury store today Friday 8th May around lunch time. Just to say thank you to Haley who greeted me on arrival and managed to take out my old phones Vodafone SIM card and place it into my phone (which I had recently purchased) , which had defeated me! Thank you again, the new phone is up and running nicely.

May 8, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Andrew,

Thanks for the lovely review and fantastic support for Haley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Always like to go in store so glad I…

Always like to go in store so glad I did immediately seen by one of your colleagues Hayley who within 5 minutes halved my monthly bill - awesome such an asset to Team Salisbury

May 8, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Fiona,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayley was brilliant!

Hayley was brilliant!! You can go online but why do that when you can have such a great level customer service. This is the reason why we love Salisbury Vodafone.

May 8, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Amanda,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was amazing very good product…

Jack was amazing very good product knowledge outstanding service nice one

May 5, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey David,

Thanks for the lovely review and fantastic support for Jack.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service happy customer

Jessica has been very helpful and constructive in my move to Vodafone. Very engaging and good service. Happy customer

May 1, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Tom,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jessica was fabulous and helped me…

Jessica was fabulous and helped me quickly and effortlessly. Thank you so much! 😊 xxx

May 1, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Georgina,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Megan was very efficient clear friendly…

Megan was very efficient clear friendly and most helpful. Very good customer experience

May 1, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Anne,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Hayley was very polite and guided me on…

Hayley was very polite and guided me on the query that I had, she showed me excellent knowledge of what I needed to know and made sure I understood it before I left the shop. Thank you so much.

April 30, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Lily,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

hayley was great at sorting my upgrade…

hayley was great at sorting my upgrade for me and tech service thank you !

April 30, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

hayley was great at helping with my…

hayley was great at helping with my concern massive help thank you !!

April 30, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Milo,

Thanks for the lovely review and fantastic support for Hayley.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jessica was excellent


Jessica was excellent! Being a bit of a dinosaur when it comes to tech, she was very patient with me, and professional in her approach. She explained everything clearly and presented my options in an easy to understand manner. All in all the process was painless, and very happy with the service provided!

April 30, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Emma,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The experience was great,friendly and…

The experience was great,friendly and helpful.

Much better than doing it online. Keep face to face.

Jessica was lovely and although they were short staffed that day.

April 30, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jessica was very nice and did a great…

Jessica was very nice and did a great job making my sim cheaper

April 30, 2026
Unprompted review
Vodafone UK - Salisbury logo

Reply from Vodafone UK - Salisbury

Hey Paul,

Thanks for the lovely review and fantastic support for Jessica.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look