Alex was very knowledgeable about the situation I found myself in and sorted it out quickly.Beth was keen to help in anyway possible overall a good experience for myself.
Company replied
Unit 92c Farm Road , Clarks Village, BA16 0BB Street, GB
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Alex was very knowledgeable about the situation I found myself in and sorted it out quickly.Beth was keen to help in anyway possible overall a good experience for myself.
Company replied
I was struggling to create my account on vodafone website as it couldn't get through due to unforeseen circumstances. I couldn't get the package advertised either. Thankfully an amazing agent named Ch... See more
Company replied
I have been trying to change my broadband account, which has been problematic. Filip has been incredibly helpful, patient and tolerant with all my frustrations! He is an amazing ambassador for Vodapho... See more
Company replied
Went into the Vodafone shop in Street, Somerset on Saturday and had a lovely lad called Filip who was beyond helpful and sorted out all my issues including exchanging a wrongly ordered phone for the o... See more
Company replied
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Unit 92c Farm Road , Clarks Village, BA16 0BB, Street, United Kingdom
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All members of staff are so helpful and patient. Today I was assisted by George and Beth. Simply lovely team. If I need help, I shall return here

Reply from Vodafone UK - Street Clarks Village
When something goes wrong or a mistake is made I appreciate people who explain clearly what has happened and take ownership. Alex did exactly this. Polite and truthful - he told me what was wrong and corrected it. Fantastic customer service. Thanks Alex appreciated.

Reply from Vodafone UK - Street Clarks Village
George was brilliant in helping us renew our broadband. Thank you George!

Reply from Vodafone UK - Street Clarks Village
Alex was very knowledgeable about the situation I found myself in and sorted it out quickly.Beth was keen to help in anyway possible overall a good experience for myself.

Reply from Vodafone UK - Street Clarks Village
Alex and Beth were so helpful,they put me at ease as ive been looking at buying a new phone for a while. Im very thankful for all their help.

Reply from Vodafone UK - Street Clarks Village
Alex was very helpful and polite. Resolved our issue efficiently.

Reply from Vodafone UK - Street Clarks Village
I have been trying to change my broadband account, which has been problematic. Filip has been incredibly helpful, patient and tolerant with all my frustrations! He is an amazing ambassador for Vodaphone and I am sure a very valued staff member.

Reply from Vodafone UK - Street Clarks Village
Changed my broadband/mobile contract over to Vodafone UK and used their shop at Clarks Village in Somerset. Alex was most helpful, and talked us through the whole process, he was very thorough and explained everything in detail. Despite the shop being busy and people queuing he made us feel that our account was his main concern. He showed excellent customer service and was very understanding for our reason to switch to Vodafone as a company which has ethics. Our previous company supplied services to a huge Beagle Breeding Facility for vivisection of puppies up North (MBR), as soon as we were made aware of this I just wanted their supply terminated and their hub removed. He found us a good deal and we made a 50% saving, so not only a company that has a good ethical and cruelty free policy but also extremely competitive delivering a quality and affordable service. Thank You Alex for making this switch uncomplicated and explaining everything to us as we are OAP's.

Reply from Vodafone UK - Street Clarks Village

Reply from Vodafone UK - Street Clarks Village
Alex was personable, knowledgeable and helpful. Fantastic service.

Reply from Vodafone UK - Street Clarks Village
Alex from Vodafone was a real pleasure to discuss upgrading my contract phone with. Very enthusiastic and eager to find a good deal. Fantastic knowledge of the phones and pad and helped arrange a good deal on my renewal. Demonstrated a high level of customer service

Reply from Vodafone UK - Street Clarks Village
Fi (Asst Store Manager in Street) absolutely AMAZING in helping get to the bottom of a problem - THANKS FI 🙏

Reply from Vodafone UK - Street Clarks Village
Alex was so helpful, kind, patient and made the whole experience stress free x

Reply from Vodafone UK - Street Clarks Village
I was struggling to create my account on vodafone website as it couldn't get through due to unforeseen circumstances. I couldn't get the package advertised either. Thankfully an amazing agent named Chelsey helped me online to set everything up. Grateful for such patience and hardworking over the chat. Thank you Chelsey, you're amazing in your job role! Very professional and patient. Even very convincing to not switch to different provider as I still don't have this new provider yet, hopefully the service itself will be as good as this agent was. 🙏🏻

Reply from Vodafone UK - Street Clarks Village
Alex very friendly and explained everything very clearly. Went through different options and agreed best for my needs.

Reply from Vodafone UK - Street Clarks Village
I’ve found the customer service by phone appalling. Went into store. Lewis was a joy, fixed the problem, made me laugh and probably kept me as a Vodaphone customer as sorted my problem without fuss.

Reply from Vodafone UK - Street Clarks Village
Alex in the Street branch in Somerset was refreshingly personable and very good at his job when it came to addressing my phone issues!
He got my tech back on track & offered me a reduction on my Broadband which was a bonus🤗

Reply from Vodafone UK - Street Clarks Village
Went into the Vodafone shop in Street, Somerset on Saturday and had a lovely lad called Filip who was beyond helpful and sorted out all my issues including exchanging a wrongly ordered phone for the one I meant to order and he also sorted out better deals for us. Very polite and so helpful we will be going back to see him to arrange our broadband! Highly recommended!

Reply from Vodafone UK - Street Clarks Village
Alex was very friendly, explained everything in detail, gave good options.
A very pleasant experience today.

Reply from Vodafone UK - Street Clarks Village
Alex was his usual engaging and helpful self. Legend!

Reply from Vodafone UK - Street Clarks Village
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