Vodafone UK - Tonbridge Reviews 

274
TrustScore 5 out of 5

4.9

52 High street, TN9 1EH Tonbridge, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Jordan was a great help! One of our phones became faulty over the Xmas / New Year period and he helped us to make an informed decision about an upgrade. He walked us through various monthly payme... See more

Company replied

Rated 5 out of 5 stars

Jordan was very helpful and managed to instantly detect a problem in settings. I had been talking to a customer service advisor from 3 network who wasn’t able to help and said for me to go into the Vo... See more

Company replied

Rated 5 out of 5 stars

I bought a new iPhone yesterday and it was a really smooth hassle free service . Jordan was excellent and really friendly and helpful . 5 star service and also helped me half my payment plan . Excelle... See more

Company replied

Rated 5 out of 5 stars

I was served by Louise from the Tonbridge store. She was so efficient and friendly. She got me a great deal, was knowledgeable, friendly and professional throughout the whole interaction. Great servic... See more

Company replied


Company details


Contact info

  • 52 High street, TN9 1EH, Tonbridge, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(274)

42,546 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service from Jess in the…

Great customer service from Jess in the Tonbridge store. Sorted me a great upgrade and transferred all my data seamlessly.

September 13, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hey Sharon,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Katie was extremely helpful…

Katie was extremely helpful and went beyond what was necessary to sort my problem out.

September 12, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi C Miller,

This is lovely feedback for Katie. Thanks for your kind words and taking your time to share the experience.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Katie was brilliant so kind and…

Katie was brilliant so kind and helpful. Now I can impress my family with my new found tech ability.

September 9, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Phillip. Thank you for your review for Katie. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Served by jess

Served by jess, lovwly young lady who transferred all my data quickly. Highly recommend this store

September 5, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Dorothy,

Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the great service Jess provided when moving your data.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Dan really helped us in a difficult…

Dan really helped us in a difficult situation, thank you so much!

September 2, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Susanne. Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the help Dan provided.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Katie was helpful and transferred my…

Katie was helpful and transferred my data efficiently. Thank you.

August 31, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lex was really helpful thank you so…

Lex was really helpful thank you so much, I'll be back!

August 28, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hey Christine, It's always good to see our team have left such an awesome impression on one of our customers 😊
Thanks for your fab feedback, The Vodafone Social Media Team

Rated 5 out of 5 stars

Lex was good and enjoyable.

Lex was good and enjoyable.
Thanks for the assistance.

August 31, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hey Adam, Thanks for your fab feedback for Lex.
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service by Katie

Great customer service by Katie. Got me a great deal highly recommended

August 29, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Billy,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Lex was brilliant

Lex was brilliant

August 29, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Allan,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was so helpful

Dan was so helpful, what a great guy!

August 24, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hey Ian,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was patient and helpful

August 20, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi David,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. All the staff are professional and very helpful 👏
The manager Jack is second to none with his advice and help, especially his patience with me as I'm not really that tech minded
100 percent to the tonbridge store.
THANK YOU 😊

August 12, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Richard,

Thanks for taking the time to review and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was great

Dan was great, thanks

August 8, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hey Emma,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got exactly what I needed

Got exactly what I needed, no stress, Amadeo was great

August 3, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi David, It's really great to see Amadeo was able to help with everything today.
Thanks for your awesome feedback, The Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Amadeo helped change my Google Chrome settings into English, brilliant service!

August 3, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Carol, I'm glad to see Amadeo was able to update your phone settings today 👍
Thanks, The Vodafone Social Media team

Rated 5 out of 5 stars

Lex was very professional and extremely…

Lex was very professional and extremely helpful, thanks lex!

July 29, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Liam,

Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the experience Lex provided.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Dan has been incredible

Dan has been incredible, kind, professional, helpful and get us the best deal, excellent experience and v easy and speedy solution. He stayed overtime to serve us, thank you, most appreciated

July 24, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi Peter,

Thank you for your review and feedback for Dan.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks vodafone

Thanks vodafone, Katie was really helpful

July 17, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hello Chris,

It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jess helped me transfer all my data…

Jess helped me transfer all my data from my old phone seamlessly. Great customer service, highly recommend the Tonbridge store.

July 4, 2024
Unprompted review
Vodafone UK - Tonbridge logo

Reply from Vodafone UK - Tonbridge

Hi David,

Thank you for your review and feedback for Jess.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look