Amazing service at Vodafone Waltham Cross. I was treated incredibly in store when looking to upgrade my device. They got me nearly £900 for trading in my old phone! I'm now super excited and grateful... See more
Company replied
Location
Switch location2 High Street, EN8 7BY Waltham Cross, GB
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Great experience during our visit. Ecem and Auguzt were very patient and kind to take us in right before closing and stayed with us for an hour to get us the best deal. They stayed overtime on a Satur... See more
Company replied
Talking to Raul, he was very helpful though the problem hasn't gone away but I do believe, at the moment it is better
Company replied
Daniel was very helpful in dealing with my request, he listened to all my needs and chose the perfect plan for me. This shop has very good customer service and all staff are polite and kind. Ecem was... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Waltham Cross
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
2 High Street, EN8 7BY, Waltham Cross, United Kingdom
4.9
Excellent
151 reviews
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Narmada so very helpful and friendly
Narmada so very helpful and friendly , efficient and kind
May 12, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hey Sue,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Awful customer service
Worst customer service ever. Received texts, emails and even a letter through the post about upgrade. Tried to speak someone re changing apt but no.. because I had forgotten my pin. Gave my email, phone, mothers maiden name, my dob, my address even my sort code associated with account but no!! Still not enough. What else can I give? Now apt has been cancelled as I’ve not been in touch to confirm??!!!
May 12, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hey,
I apologize for the issues you've been experiencing with upgrade. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mert has been such an amazing person…
Mert has been such an amazing person and have helped me out in all my problems with Vodafone. We need more of him with Vodafone or people won’t use this network!
May 8, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hey Ozlem,
Thanks for the lovely review and fantastic support for Mert.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great Experience
The reception was great, and the insights of Ellen Boadu were very helpful in securing a good deal on both my SIM and phone contract.
May 3, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hey Richard,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Prince was very knowledgeable and …
Prince was very knowledgeable and attentive and tried his best to answer my question re roaming costs. But sadly was unable and advised me to call 191 and if still not sorted coms back to see him.
May 6, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hey Chrissie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nagma was really helpful today.
May 5, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hey Dete,
Thanks for the lovely review and fantastic support for Nagma.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went into the store with an issue and…
Went into the store with an issue and the issue was resolved very quickly, with brilliant customer service. (Nagma served us.)
May 3, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hey there,
Thanks for the lovely review and fantastic support for Nagma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thanks to Magma today she helped me…
Thanks to Magma today she helped me today to sorted out my new contract. Am so happy
May 3, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hey Lira,
Thanks for the lovely review and fantastic support for Magma.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Waltham Cross
Hey Katarzyna,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I visited Vodafone store today
I visited Vodafone store today, the lady called Nagma. She was so good throughout the service. Will visit again. She is exceptionally good.
April 23, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hey Fauzia,
Thanks for the lovely review and fantastic support for Nagma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Waltham Cross
Hey Hafizu,
Thanks for the lovely review and fantastic support for Nagma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helful staff at waltham cross…
Very helful staff at waltham cross branch
April 19, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hey Oktay,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ellen was focused and rectified serious…
Ellen was focused and rectified serious mistakes made by lady who opened the account with me. I felt I shouldn't have had to go to a shop to make the alterations since it was incompetence by Vodafone staff that caused the issue. Did write to CEO with proof of mistake made but never received a reply of any sort which just demonstrates ignorance on part of Vodafone management
April 10, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hey Catherine,
Thanks for the lovely review and fantastic support for Ellen.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I came to the voda phone today for help…
I came to the voda phone today for help with my phone and a charming lady called Nagma Helped me so much and resolved all the problems with my phone. You are very lucky to have this lady in your company.
April 8, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hey Jonathan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nicole and Prince at Waltham Cross …
Nicole and Prince at Waltham Cross gave a 1000% to sort out my changeover from apple to Android the advice and the help setting up including help with transfers of apps etc was second to none. What a fabulous team a credit to vodaphone. I will recommend this shop to all my friends
March 22, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hi John,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Nichole was really good
Nichole was really good, she explained everything in detail. Sorted our my account issues and found me a very good and competetive deal.
March 8, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hi Christopher,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Excellent customer service from Nichole… Nichole
Excellent customer service from Nichole today
Restored my faith in Vodafone !
March 7, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
We really appreciate the positive words, Julie! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Prompt resolution and communication
Prompt resolution and communication
March 3, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hi Isaac,
Thank you for taking the time to review, it's great to hear your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The customer service was excellent and…
The customer service was excellent and the lady I meet was very helpful. She resolved the issue for me
February 19, 2025
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hi Franklin,
It's great to hear your feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The staff all 3 of them was wonderful very painshon with me
They have plainsong with me explaining what to do and how this am glad I went in the store today at my age I don't know how to start asking for what I wanted and all 3 of them was great August Ellie and Chaors I had to call my daughter and let her know how wonderful they were.
November 15, 2024
Unprompted review
Reply from Vodafone UK - Waltham Cross
Hi Dalrina,
Thank you for taking the time to leave us a 5 star review and the amazing feedback about the store team, we really appreciate it.
Thanks,
The Vodafone Social Media Team
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