Vodafone UK - West Bromwich Reviews 

918
•
TrustScore 5 out of 5

5.0

Unit 29b New Square, B70 7PP West Bromwich, GB

•

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Rated 5 out of 5 stars

The adviser who served me was very attentive to my needs. He took his time to search for the deals that would give me the best service. I was served by Nayim at Vodafone West Bromwich branch. H... See more

Company replied

Rated 5 out of 5 stars

Although wasn't quite able to fix the initial problem (needed a call to the helpdesk) I was offered a couple of cheaper plans, so was very happy with the service at the store

Company replied

Rated 5 out of 5 stars

Staff are amazing and helped us couldn’t be much happier with the outcome can’t fault them at all, only Vodafone shop we ever come to

Company replied

Rated 4 out of 5 stars

Had to wait a little while but staff kept me updated and were very polite and courteous. They were very busy in store but I was seen quite swiftly. My query was dealt with effectively by Guppi and I h... See more

Company replied


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  • Unit 29b New Square, B70 7PP, West Bromwich, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

918 reviews

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5.0

All reviews

(918)

42,851 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with the service from nayim

Happy with the service from nayim, very helpful I would recommend him

September 24, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Although wasn't quite able to fix the…

Although wasn't quite able to fix the initial problem (needed a call to the helpdesk) I was offered a couple of cheaper plans, so was very happy with the service at the store

September 23, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Nayim

Excellent service from Nayim, would recommend

September 23, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff are amazing and helped us…

Staff are amazing and helped us couldn’t be much happier with the outcome can’t fault them at all, only Vodafone shop we ever come to

September 21, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Shannon,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good customer service

Very good customer service, very helpful and informative

September 19, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Emily,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Today I was serve by bil who was great

Today I was serve by bil who was great

September 19, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Lavi ,
Thanks for the lovely review and fantastic support for bil.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quality customer service

The adviser who served me was very attentive to my needs. He took his time to search for the deals that would give me the best service.

I was served by Nayim at Vodafone West Bromwich branch. His customer service is top notch. The general atmosphere in the branch was amazing. Would come back again

September 19, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Wendy,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I'm happy with nayim

I'm happy with nayim, great service

September 15, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Wilberforce,

Thanks for the lovely review and fantastic support for Nayim. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

An excellent experience with Nayim and…

An excellent experience with Nayim and i like it

September 15, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Balpreet,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was happy with the service from nayim

I was happy with the service from. Nayim.

September 14, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,Lee

Thanks for the lovely review and fantastic support for Nayim.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Hey , one Social Media Team

Rated 5 out of 5 stars

Very nice and helpful service

Very nice and helpful service. Thank you.

September 14, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey there,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was a good experience

It was a good experience. Iqbal was very kind and friendly.

September 14, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gups at Vodafone West Bromwich was…

Gups at Vodafone West Bromwich was really helpful with my upgrade. He explained everything clearly, made the process quick and easy, and provided excellent customer service. I’m very happy with my new upgrade. thank you, Gups! ⭐️⭐️⭐️⭐️⭐️

September 12, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

"Hey Si,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Fantastic customer service

Great customer service from Gurpreet and Bil. Was seen as soon as I walked in and they didn’t stop trying until they fixed my problem. Really happy and would definitely return to this branch in the future.

September 10, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Esha. We really appreciate you sharing your positive experience with our team. We're so glad we could help.

If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.

Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.

Vodafone

Rated 5 out of 5 stars

I’m with Vodafone since 2009 and very…

I’m with Vodafone since 2009 and very happy for service and rates

September 10, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Junaid,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent experience from narindsr got…

Excellent experience from narindsr got me a discount on my number

September 9, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

This is fantastic to hear! We're so glad you had an excellent experience and that we could help you with a discount. We really appreciate the feedback.

If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.

Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.

vodafone

Rated 5 out of 5 stars

Gurpreet is good man giving us his best…

Gurpreet is good man giving us his best deal

September 6, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Ravinder,

Thanks for the lovely review and fantastic support for Gurpreet. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went to the store and narinder kaur…

I went to the store and narinder kaur helped me so much to solve my problem. Really appreciate, thanks

September 6, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Karan,

Thanks for the lovely review and fantastic support for Narinder. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zenith was amazing

Zenith was amazing, very helpful. Thank you.

September 5, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Suneeta,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Zenith was really good help and was…

Zenith was really good help and was very patient with all of our enquiries

September 5, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Libby,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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