Vodafone UK - West Bromwich Reviews 

837
TrustScore 5 out of 5

5.0

Unit 29b New Square, B70 7PP West Bromwich, GB


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Rated 5 out of 5 stars

Couldn’t recommend Kabz & icky enough for the help with sorting my new phone. Especially wanting to change contract early. Top lads - they’re a credit to the Vodafone company!

Company replied

Rated 5 out of 5 stars

Gurpreet was EXTREMELY patient, friendly and informative. I'll be coming back and asking for him if I need anymore advice.

Company replied

Rated 4 out of 5 stars

Had to wait a little while but staff kept me updated and were very polite and courteous. They were very busy in store but I was seen quite swiftly. My query was dealt with effectively by Guppi and I h... See more

Company replied

Rated 5 out of 5 stars

Got an iPhone 17 with data plan, Riz was really helpful throughout the whole process providing me with loads of useful information about everything I needed to know.

Company replied


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  • Unit 29b New Square, B70 7PP, West Bromwich, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

837 reviews

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5.0

All reviews

(837)

42,677 reviews in the last 12 months

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Rated 5 out of 5 stars

Gurpreet was EXTREMELY patient

Gurpreet was EXTREMELY patient, friendly and informative. I'll be coming back and asking for him if I need anymore advice.

July 29, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hi Bethany, thank you so much for your wonderful review and the amazing support you’ve shown for Gurpreet, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Gup wasreally helpful and managed to…

Gup wasreally helpful and managed to save me money aswell as get a new phone for my son

July 28, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey S W,

Thanks for the lovely review and fantastic support for Gup.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kabz was extremely helpful and…

Kabz was extremely helpful and knowledgeable. Found a good deal for me and was very attentive to my requirements. Exceptional customer service

July 28, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Marriam,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gup and team were helpful saved me…

Gup and team were helpful saved me money and got what i needed

July 25, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Robert,

Thanks for the lovely review and fantastic support for Gup and team.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

kabz has been been really helpful and…

kabz has been been really helpful and has assisted me today with upgrading at the best cost. Kabz has also helped my mom today upgrade, asset to the store

July 25, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chloe is fantastic

July 24, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Frank,

Thanks for the lovely review and fantastic support for Chloe.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service sorted my phone in…

Very good service sorted my phone in quick time great customer service thank you so much kabz

July 24, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly staff the lady and…

Very friendly staff the lady and gentlemen helped me and got me a good deal

July 24, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Friendly Staff and Excellent Customer Service

Had to wait a little while but staff kept me updated and were very polite and courteous. They were very busy in store but I was seen quite swiftly. My query was dealt with effectively by Guppi and I have saved money on my month bill!

July 23, 2026
Unprompted review
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Reply from Vodafone UK - West Bromwich

Hey Brown,

Thanks for the lovely review and fantastic support for Guppi.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Nayim Patel is best customer service advisor customer service was good

July 23, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Suresh Kumar,

Thanks for the lovely review and fantastic support for Nayim.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Phone Repair

I came into store for as my phone was broken. I came out with an upgrade and a saving across other phones on my account. Great customer service- Thank you

July 23, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hi Gemma, thank you so much for your wonderful review and the amazing support you’ve shown for us, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Very good service from kabz

Very good service from kabz

July 22, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Lutfullah,

Thanks for the lovely review and fantastic support for Kabz.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Couldn’t recommend Kabz & icky enough…

Couldn’t recommend Kabz & icky enough for the help with sorting my new phone. Especially wanting to change contract early.

Top lads - they’re a credit to the Vodafone company!

July 21, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Cole,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nayim was great

Nayim was great, helped sort out the problems with my phone and saved me money on my contract

July 18, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Kathleen,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful listening to what we need and what we don't

Riz served me today very helpful chap and knowledgeable, helped complete my device payment and put me on a cheaper sim plan

July 18, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Alan,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy as always from narinder gives me…

Happy as always from narinder gives me the best deals

July 18, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Martin,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kabz was amazing help

Kabz was amazing help
Five star service as always highly recommend lovely stuff polite and helpful

July 17, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey C Singh,

Thanks for the lovely review and fantastic support for Kabz.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got an iPhone 17 with data plan

Got an iPhone 17 with data plan, Riz was really helpful throughout the whole process providing me with loads of useful information about everything I needed to know.

July 15, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Zkria

Thanks for the lovely review and fantastic support for Riz.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gup sorted me out a great deal with…

Gup sorted me out a great deal with fast speed

July 14, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Kloude,
Thanks for the lovely review and fantastic support for Gup.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mo was very helpful

Mo was very helpful

July 14, 2026
Unprompted review
Vodafone UK - West Bromwich logo

Reply from Vodafone UK - West Bromwich

Hey Emma,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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