Hannah was the best sales person I have ever met in Vodafone ( I have been with VF for 20 years … & not always been complimentary). However, Hannah put all that right. She was extremely amazing with m... See more
Company replied
Location
Switch location29/30 Parliament Street, YO1 8RS York, GB
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Hannah from Vodafone in your was wonderful. She was respectful knowledgeable and human. She gave me the time and space to make decisions. She didn’t assume knowledge. She was a breath of fresh air! Th... See more
Company replied
Jay - York store. Superb customer services went above and beyond to rectify my problem with data. 10/10 thank you so much Jay!
Company replied
Jay at the York store was helpful and friendly. He gathered information to help me decide what to do and quickly resolved a problem with my phone. I had been considering switching providers but afte... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - York
Written by the company
Contact info
29/30 Parliament Street, YO1 8RS, York, United Kingdom
4.4
Excellent
416 reviews
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I visited the Vodafone shop in Parliament Street York…
I visited the Vodafone shop in Parliament Street, York today to upgrade my phone. I was served by Luke. He is a credit to your company, charming, incredibly knowledgeable and nothing was too much trouble. He explained everything brilliantly and helped me sort out everything with my new phone. Thank you Luke
August 1, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Lucy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Abysmal service
Abysmal service, been with them three months and each and every month had problems, convinced to upgrade and still have problems, service just stops working even on the ultra hub package and evo service. Steer clear unless you like poor service and being constantly lied to. I’m now exiting with no leaving fees as agreed.
Worst broadband I’ve ever tried
August 1, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Gav,
I can understand your frustration as you have been facing issues with your broadband. We'd like to take a look into this for you.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via Live Chat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Brilliant,very good ,thank you for all…
Brilliant,very good ,thank you for all your help Nick
July 29, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Linda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sally rocks!!!
Sally helped me get a new iPhone 16e and was so kind, calm, cheerful, and knowledgable. She really took the time to walk me through the various options available, explaining them clearly and giving great advice. She really made the whole experience so enjoyable. It was an absolute pleasure talking to her and I hope I’ll see her again sometime. Such a wonderful human being. You’re lucky to have her as part of your team. Thank you so much Sally!
July 26, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Wade,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I got myself a new phone today
I got myself a new phone today, I had hannah serving me and she was such a nice salesperson. She wasn't pushy at all and was a very bubbly person. There was no stress with getting this new phone, she definitely helped to make it a great experience. I would definitely recommend hannah 😊
July 24, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Megan,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
It was a good experience for me and too…
It was a good experience for me and too me niki
July 23, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Ester,
Thanks for the lovely review and fantastic support for Niki.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing customer service from niki
Amazing customer service from niki
In the york store
July 23, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Nene,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Niki.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service
I visited the store on Saturday after having troubles with my android phone. The young lady, Sally, that served me, was great and friendly. I will definitely be visiting the store again if Sally would be the person serving me.
July 19, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Katrina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Repeatedly fobbed off by Indian call centre.
I decided to switch to Vodafone full fibre because they offered a digital voice landline with 'simple one click switching' After 5 weeks, 4 promised completion dates and 2 complaints, I still haven't got a working landline. I've spent ages talking to the Indian call centre, having to spell every single thing because they can't understand me ,and the online assistant is always 'out of hours' even though it's meant to be 24/7 ! I've just lost all trust after having been given assurances it would be working if I just wait another week.
June 12, 2025
Unprompted review
Reply from Vodafone UK - York
Hey there,
I'm really sorry to hear about the trouble you've had getting your digital voice landline set up. I completely understand how frustrating it must be to go through this, we certainly don't want our customers to feel this way.
If your landline is still not working, I’d recommend reaching out to our dedicated support team on 0333 304 0191 or via LiveChat here: https://vodafone.uk/2LCJiTm.
If you’ve already spoken to them and haven’t received the resolution you were expecting, you can raise this as an official complaint by chatting with our team on Facebook at https://vodafone.uk/2Fpnah2 or on X at https://vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Sally was amazing
Sally was amazing, such a sweet girl who makes you feel heard and keeps the process very easy. Well done Vodafone for hiring her!
July 17, 2025
Unprompted review
Reply from Vodafone UK - York
Hey,
Thanks for the lovely review and fantastic support for Sally.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sally is an absolute asset to this…
Sally is an absolute asset to this company! The second I walked in I had a warm welcome by Sally, who talked me through everything with patience. As someone who left Vodafone a few years back due to their bad service, Sally has definitely won me back as a customer. A raise is most definitely needed!
July 17, 2025
Unprompted review
Reply from Vodafone UK - York
Hey DD,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Staff not particularly helpful or…
Staff not particularly helpful or professional, someone eventually came over to assist but they weren't sure how to so went to ask the manager. I was eventually given a new pin for the business phone account but it didn’t work. Overall quite a waste of time and effort.
July 15, 2025
Unprompted review
Reply from Vodafone UK - York
Hi there,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Helpful representative
Your representative ( Sally) was polite, helpful and pleased to be of assistance.
A pleasant change these days!
July 17, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Nick,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
If I could give 0 stars I would
I’ve given a one star rating however if I could give 0 I would. I have called vodafone over 5 times now with the issue still not being fixed and the issue has been caused by them! I traded in my old phone last year and had credit on my file in which I was paying my air time plan on, the credit ran out and vodafone didn’t contact me. I found out my credit had ran out by my mortgage being declined!! So you can see the stress this is causing me. I have since paid the bill and asked me to remove the credit markers which I have been told was done, I then find out today this has not been completed after I’ve spoken to about 5 different people. The issue is everytime you speak to someone they tell you something different which is now why I can’t trust what they tell me on the phone. This on top of the issues I had when I initially upgraded my phone with them is why I would never use vodafone again! I’ve have asked to speak to a manger and to date have not had a call. I would welcome a call from a manger by the latest tomorrow.
July 14, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Georgia,
Thank you for taking the time to share your experience with us. It’s not the experience we wish to create for any of our customers. You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm, or use webchat through this link: https://www.vodafone.co.uk/paymcd. Alternately you can contact our Social media team via Facebook at vodafone.uk/3lCYUxW or on X at vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Pleasant, helpful employees.
Just converted from EE to Vodaphone.
The staff in the shop in York City centre (Particularly Max) helped my wife and I negotiate the changeover which included the purchase of new mobile phone/contract along with broadband for home.
The process was not without hiccups but they were dealt with both professionally and in such a friendly manner. Well done Vodaphone.
July 10, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Mr. J G,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent Customer Service
I walked into the Vodafone York Shop with no phone, stressed as my old phone had crushed for over 24hours.
A gentleman called Max then assisted me. He calmed me down and assured me that all is going to be fine. I walked out with a brand new phone and happy. Max, well done for the excellent customer service. Vodafone Shop in York is the place to be. Keep it up Max!
July 8, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Victor,
Thanks for the lovely review and fantastic support for Max.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sally
I was looked after by sally she is a credit to Vodafone I was very well looked after Kevin
July 8, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Kevin,
Thanks for the lovely review and fantastic support for Sally.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Nicola
Great service from Nicola, all issues sorted and a saving of £10 per month for more data and roaming than the previous contracts.
July 7, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Sorin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sally was great and really helpful
Sally was great and really helpful! Her experience shows.
July 4, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Emily,
Thanks for the lovely review and fantastic support for Sally.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone York
Sally and Max were just so helpful. I cannot recommend coming into the York store enough. Sally is so pretty and smart, and Max is... Well, he's just great. All the best to this power couple!
July 3, 2025
Unprompted review
Reply from Vodafone UK - York
Hey Carole,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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