Vodafone Group Reviews 618

Allowed my stolen licence details to be used and didn't flag that every single detail that they put didn't match. Had my contact details from past dealing yet did not contact me on any of the numbers they would have had on file from me. Defaulted me, sent me off to a debt collector, all without my knowledge because they refused to do their due dilligence and realise the contact details (that were a completelt different name to mine) weren't mine. They refuse to accept any responsibility as 'they followed their procedures'

Several broadband technical problems. Loosing service. Customer service tell you what you want to hear, but often dont fully resolve the issue. The proposed resolution from the technical support is generally to upgrade and pay more.

I had an excellent member of your staff in Alton Eleanor she was very helpful and friendly most impressed

Why doesn’t Vodafone respond to any of these comments? Says it all. There is no point asking them therefore if Vodafone has removed masks around the YO7 area because signal strength is far worse now compared to 10 years ago. I’m going to switch networks tomorrow unless I hear tonight.

Had nothing but issues with them utter incompetent.
They asked me to contact them about my broadband order than when I called they said they'll speak to tomorrow, so I've told them time wasting cost them £40.
Honestly can't do the simplest of things

Failed to activate Internet on the activation date. Customer services are useless and just blame it on Openreach. No effort made to actually attempt to resolve issues or provide any further information

Visited Vodaphone in Cambridge 16 June 2025 assisted by Holly who was so helpful, patient and informative, couldn't ask for a better service, many thanks!!!

Absolutely shocking, agents don't understand English, onto my fourth complaint. They have been taking money out of my account without authorisation "fraud" I'm going to need a solicitor.

We are Vodafone customers and visited Eridge, Kent recently. We were astonished to find that Vodafone's mobile coverage in the Chartwell, Eridge and Sissininghurst areas was typically 1 or 2 bars strong. Often there was no coverage at all! These are busy, populated areas and Vodafone's mobile coverage was disgraceful and must be holding back these areas.

I arranged home broadband with vodafone-a few days before it was due to start I had not had any equipment-I rang to enquire and apparently my order had been cancelled-by who I have no idea-must be their inadequate system.....thanks for letting me know guys....
I spent 90 minutes on the phone with a lady going through all my details,direct debit etc and she confirmed that it had gone through.
A few days before start date no equipment-rang again and was told it had been cancelled again.
Not giving them the opportunity to do this a 3rd time so went to 02 and had no problems at all.
Vodafone are absolute wasters.
Do not recommend.

I phoned for help Saturday night as so frustrated with no Internet and had tried all I could think of. Spoke to Mina Ghaly who was wonderful, kind, helpful and fixed the problem talking me through everything, patient and kind I can’t praise him enough. Big Thank you to him.

Held to ransom by a ‘reputable’ company…
Purchased a sim only plan March 2023 for my mobile dongle. Service was fine for a while then poor so stopped using the sim in early 2024 but continued to pay as I had been told in a Vodafone shop that I would have to pay the full remainder of the sim plan up front to cancel early. At the end of the contract in March 2025 my 24 months was up so stopped paying. At this point I had paid over £350 for a service I had not used, which as I said above, upon the advice of the person at Vodafone, I accepted. Today, (5/6/25) I received a letter from Vodafone for the first time (that was not them trying to get me to purchase their home broadband) dated 30/5/25 saying I had an outstanding bill of £67.18, which had been sent to a debt collector and would be reported to the CRA on 4/6/25 which had already passed when I got the letter. I called Vodafone immediately, explained the situation and they demanded a payment of £98.32 for 3 months of service that they continued to provide me as they said there was no record of my attempt to end the contract in 2024 or my issues with the poor service. I said to them that I had paid til the end of my contract and then cancelled but they said there was no record and that in order to cancel and avoid further charges I had to pay the almost £100 which I certainly cannot afford. I an raising a formal complaint as I am disgusted by this greed and poor service. I want others to avoid the same experience that I have had. They’ll happily take your money for a service they’re not providing. Recon they will still report to the CRA despite holding me to ransom and forcing me to pay something I can’t afford. Appalled. Avoid at all costs.

Gloria was so patient and helpful. Helped me get my bill with my budget too. Recommend her highly

Utterly terrible customer services. My god, scam centres are ran more efficiently than these clowns. You can't get anything sorted.

When you talk to an Indian somewhere, if they don't want ot deal with you they just say you're swearing and then hang up. Proper shockingly bad company Vodafone.

Absolute disgraceful !! start to Finish !! 25 years !
Shame on you !! Company Directors need to get out of there ivory tower and work for a living

Appalling service , connectivity and no service 89% of the time Aberdeenshire
9 minutes connection in nearly 43 days
Shocking service

I recently had an issue with my mobile number of not receiving calls or texts. It has been frustrating as I have experienced this issue since receiving the number.
The business complaints manager,Cormac was absolutely on the ball and slick with dealing with this issue. You are a great asset to Vodafone. Thank you for making this process bearable.

With vodascam from dec 2020 sent me a message how to start new sim pay as u go , three years on offer contract over the phone , less money more data ok , get the sim can’t load , nor can son , no PIN number, rung customer service Asian call centre got nowhere, asked IT manager next day to do it ( he couldn’t again rung customer service Asian got nowhere ( not if you can’t load it cancel contract even though didn’t know I had one , no emails messages on my phone , carried on with my pay as u go , a year later a women from a uk centre rings I owe ex amount, told her what happened she said I might be using 2 different sims in 2 different phones ?, anyway got letter after letter sometimes 2 week dept collectors , I have rung & told them at least 5 times what happened, not interested, now solicitor county court , rung him he said don’t know why they let it get this far ?, 3 weeks later solicitor letter county court , I’m still with Vodafone pay as you go , my brother went in to renew contract gave him so called free I pad been paying for 6 years £20 a month for he tried to get his money back never used it , he’s paid in total £1440 , they offered him £140 ? , I don’t know about taking me to court I should be taking them for harassment this is still going on now

Won’t allow zero. Never ever buy a phone or broadband with this company. I am ill in bed after two months of no internet on my phone and having installed broadband today with them too, I have zero internet in my home - yet they claim I have .