Some great clients out there, and am lucky enough to have been connected to them through the site. It is wildly frustrating, however, the high percentage voices chooses to enforce. More than that, th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A power shift! Most of my VO work used to come through Voice123, which is now an overpriced, underperforming "Pay To Play" platform promoting primarily poor opportunities. Voices.com has picked up the... See more
Company replied
I landed my first job within just a few weeks of joining the platform, which was exciting! However, I do wish audition access was a bit less restrictive. Since I don’t have the premium membership, I... See more
Company replied
Voices.com has been my go to "Pay To Play" casting site for almost 8 years. I get relatively good value for the money. It pays for itself every year. The only things that disappoint me are: They are,... See more
Company replied
Company details
- #4 of 4 best companies in Media Company
Written by the company
Voices is the world’s #1 voice marketplace, with over 4 million registered users. Since 2005, the biggest and most beloved brands have entrusted Voices to help them find professionals to bring their projects to life. Voices helps match clients with voice over professionals in over 160 countries and 100+ languages and dialects.
Contact info
100 Dundas Street, Suite 700, N6A 5B6, London, Canada
- 519-858-5660
- support@voices.com
- www.voices.com
3.5
Average
693 reviews
Replied to 47% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is not legit
This is not legit. I was contacted by Dylan for a video job that i completed. I’ve heard nothing since despite emailing him directly several times and the customer services email. Stay away. Waste of time and they clearly just want to use your voice and image to rip you off. Disgusting.
May 30, 2024
Unprompted review
Reply from Voices
Hi Jennie,
Thanks very much for letting us know. We're so sorry to hear that your experience with Voices has not been a positive one. The video project is a newer type of project for us and the volume of submissions took more time than anticipated to get through, in addition to the volume of inquiries. We are working hard to improve these processes so that people don't have to wait so long to hear back.
We've spoken with the team and your files have been approved by Voices, but still need to be approved by the end client. We are anticipating a payment date of around June 24. Rest assured you will be paid.
Please also be assured that we are not using anyone's voice or image in any way outside of what is clearly laid out in the job description and the job agreement. We take our commitment to this very seriously.
We apologize again that this process has been frustrating for you, and we very much appreciate your patience.
Customer service is stellar
Customer service is stellar. Thank you so much to all of you who have answered my questions and helped me immensely in my journey!
January 10, 2024
Unprompted review
Reply from Voices
Hi Terri,
Thank you very much for leaving us this review! We're so pleased to hear that you've had a great experience with Voices and that our customer support team has given you stellar service - that is our goal! Thank you again for taking the time to share your experience, and we wish you continued success!
Frustrating experience
Edit - June 4th, 2024: Voices responded to my review, but with a new and contradictory answer. According to Mr. Dylan (Voice's team) payment would take place on June 15th and now the platform says that I will only receive payment on July 14th? Do I have to wait more than a month when I've been waiting for 2 months? According to information on the platform, the payment amount has already been deposited and just needs to be released. If the project has already been approved, why don't they release payment?
I have all the contradictory emails sent by the Voices team and they all state a different date.
The information that I received an email with an update on the payment is not valid because today I did not receive any update from the platform and the email support voices.com never responds. I have sent several emails through this channel and none have been responded to.
So I still don't recommend the Voices platform.
---
Somewhat frustrating experience. I sent the videos to the project "A3000- Portuguese(Brazil) - TTS Research Project- 5 Minutes of Video" on March 27th, 2024, I received confirmation of approval by email on April 25 and until now I have not received the promised payment of 100 dollars which, according to the project description itself, would be released no later than May 17th, 2024 - which did not happen. Lots of contradictory information from the Voices team and the client, lots of emails with different responses, in addition to the referral bonus for inviting friends to participate in this project ($20 per person) which was also not paid and not even my friends received payment for participating. In other words, two months without getting paid for work and with no perspective on when (or if) we will get paid.
March 26, 2024
Unprompted review
Reply from Voices
Hi Raquel,
Thanks very much for your feedback. We're so sorry to hear that your experience with Voices was not a positive one. The video project is a newer type of project for Voices with a very high volume of submissions to get through. The team is working hard to get better processes into place - we know what you've experienced is frustrating.
By now, you should have received an updated communication on payment - we've checked with the team and they have it as scheduled for July 14. We do apologize for the longer timeframe, but you will definitely be paid. The referral bonus will be paid out separately but around the same time.
We hope this helps! Please do not hesitate to reach out to our support team if you have any other questions - support@voices.com. Wishing you all the best.
Support Team Is Stellar!
Voices contacted me regarding a job opportunity and made sure any question or concern was addressed.
At present I am awaiting the Client Review and I know Voices will be available to assist me at every turn. The support team is stellar!
May 22, 2024
Unprompted review
Reply from Voices
Hi Marlene,
Thank you very much for taking the time to leave us a review! We're so glad to hear that your experience with Voices was a positive one and that our support team was with you every step of the way. We'll make sure to pass your feedback on to them! Thanks again for writing and wishing you all the best.
Offered a paid video recording job…
Offered a paid video recording job opportunity and rejected my submission despite it meeting the guidelines. They also took four weeks to review the files when they stated it would only take one week.
I have told them to delete my files but I don't trust that they will and I imagine they were never going to pay.
Complete scam company, avoid like the plague.
May 14, 2024
Unprompted review
Reply from Voices
Thanks very much for your feedback.
We're sorry to hear that your experience with Voices was not a positive one. The video project is a newer type of project for Voices and the volume of submissions took more time than anticipated to get through. In addition to that, the specs for the submissions were extremely precise, which meant some files were sent back needing revisions.
Those who have participated in the project have received communication around payment.
As we don't have access to your contact information, we recommend reaching out to support@voices.com if you have any further concerns around your files, but if you requested that they be deleted, the team takes that very seriously and will ensure that takes place. Again, any other questions or concerns, our team at support@voices.com can help. Wishing you all the best.
A scam?
A scam? I had registered 2 different accounts and it took many weeks to get a reply, and ironically only got a reply because I posted here, one of the accounts is still under review. Interestingly, I had been emailed a couple of 'jobs' to submit voice for, but because account was under review for so long I lost those opportunities. I was also asked to submit 10x videos for a video project they were conducting, I did but no feedback or payment for that either. I have added a a welcome v/o so it will be interesting if Voices lives up to claims, but for now it hasnt.
Footnote: I have made another attempt to upload 7 videos for a project I was invited to take part in, following all instructions, but again have had these rejected.
May 8, 2024
Unprompted review
Reply from Voices
Hi Darryl,
We're very sorry you've been having an issue creating an account - this can be for a number of reasons on the backend, but we understand it's frustrating. Someone from our support team has now reached out to you to help, so this should be in the process of being resolved!
If you have any other issues, please don't hesitate to reach out to support@voices.com. Wishing you all the best.
Edited Additional Reply:
Hi again Darryl,
We've spoken again with the customer support rep who reached out to you and understand the issue with your accounts has now been resolved.
Our team was working through a very high volume of submissions for the video project. You should now have received an update on your submission - there may be revisions required. Communication was also sent out around the payment details and date.
Wishing you all the best.
It looks scam website
It looks scam website. Imagine someone to ask job, to do various tasks to earn money and the website asks money for what? The reasons they give are ridiculous i will not waste my time .
May 5, 2024
Unprompted review
Reply from Voices
Hi there,
Thank you for your feedback.
For those who are interested in voice over work, we do have a free guest membership, which gives you the opportunity to build up your profile on our website, upload unlimited demos, and receive private invites to jobs.
The best way to maximize these opportunities is to fully fill out your profile and add high-quality demos so that clients can see what you're capable of. Both your profile and your demos are essential to success on Voices.
Once you feel you're ready to move to the next level, our premium membership, which does come with a cost, provides daily job opportunities that match a talent’s profile and skill set, sent to the talent directly. Talent on our platform find a great deal of value in what we provide and find this to be a highly efficient way to book work. The membership fee also ensures that the premium talent on Voices are at the professional level required to meet the needs of clients.
For talent who are just getting started, we offer help and resources at both www.voices.com/help and www.voices.com/resources. Our YouTube channel also has hundreds of videos on everything from setting up a home studio, to the best microphones, to how to submit a strong audition. These might all be helpful to you.
Thank you and we wish you the best of luck in your voice over journey.
Payment problem
A friend of mine can't get her payment during a month.
No one reply to her emails.
Now the problem is solved.
Thanks!
April 18, 2024
Unprompted review
Reply from Voices
Hi there,
We're very sorry to hear that your friend is having this issue. We've spoken to our support team and someone will be reaching out to you directly to get more information on your friend's situation. Please keep an eye out for an email from Voices. Thank you!
Update: We're very glad to hear the issue has now been resolved! Thank you for letting us know!
Feels like fraud
Hi!
As a full time German voice actor in this day and age,
I have worked with many voice platforms which are out there over the years. This is by far the worst experience I have had with any so called professional platform ever, weirdly especially since I paid the membership fee.
-Not enough reasonable paid jobs
- the auditions are not even listened to by the clients and the worst:
- if You write messages about this problem to voices.com customer service they don't even bother to answer.
And this for 500 bucks a year plus 20% fee per job?!?Hello?? This should work seamlessly and there should be enough auditions to choose from not some underpaid stuff. I am open for discussion about this. Til then it sadly feels like fraud.
Avoid this thing!!!!! There are plenty good alternatives.
March 15, 2024
Unprompted review
Reply from Voices
Hi Lars,
Thanks very much for providing this feedback. We're very sorry to hear that your experience on Voices wasn't what you hoped it would be and that you weren't getting the necessary support from customer service. That's very frustrating.
It can take some specific strategies even for professional voice actors to be successful on the platform.
We've spoken to our talent success specialist Evan Wiebe, and he'd love to meet with you to take a look at your profile and what kinds of job invitations you're receiving and work through some solutions. I'm including a link here to his calendar booking system: https://calendly.com/voices-evan/15?month=2024-04
We hope a conversation with Evan is helpful and we are wishing you all the best in your voice acting career.
Don't waste your money
There are far too many actors and not enough jobs on this website. Also, if you live outside of North America you will get next to no jobs because of the time difference. By the time I got to most invites, I was already at least number 30 which just won't get listened to. I am a professional voice actor who has worked for the BBC, various games companies, adverts for major companies like H&M... I also specialise in accents and have a pro studio where I work as a music producer. If someone with my CV can't get a single job in a year of premium on voices, then there is something wrong. Thankfully I get hired elsewhere. Don't waste your money.
April 2, 2024
Unprompted review
Reply from Voices
Hi there,
We're very sorry to hear that your experience on Voices wasn't what you hoped it would be. It can take some specific strategies even for professional voice actors to be successful on the platform. We hoped to get more information from you so that we can provide assistance. I'm including a link here to our talent success specialist's calendar booking system. He'd love to chat with you about your experience and provide some tips - even if you choose not to return, we'd love to learn more from you. The calendly link is here: https://calendly.com/voices-evan/15?month=2024-04
Wishing you all the best as you continue in your voice over career.
Sent a racist interview form
Sent a racist interview form, asking for everything from how dark is your skin (not just race, but literally what shade of dark - are you really black, or just kind of black?), to how much money do you have (what does this have to do with voice-over work???), to asking if you can do the voice of a flying squirrel.... I have never seen so many illegal interview questions on one application form before in my life!
March 15, 2024
Unprompted review
Reply from Voices
Hi Jack,
Thank you for your feedback and for your patience while we looked into this.
It's a bit of a strange situation as, according to our records, you do not currently have a profile active on Voices and have not logged in to your account since October 2019. As you're not currently active on the site, you don't have any jobs or messages in your account.
Voices does not send out job invitations to anyone not currently active on our platform, and we would not allow anything like this to be posted on our site.
Based on this, we believe you were sent some sort of spam, not something that was legitimately from Voices.
If you do receive anything like this in the future, please feel free to email support@voices.com and we can have our IT team look into what is happening.
Thank you and wishing you all the best.
I was advised to sink $6000 into…
I was advised to sink $6000 into voices.com by an account manager and was not told that I could refund it during the time I could've when it was obvious no progress was being made.
It is particularly vulture-like considering the account manager reached out to me multiple times to check in on the project, fully knowing there is no progress, and decided to not inform me that refunding is an option.
I now understand why such a risky amount was advised, it was at my expense, for their gain. We are a tiny, self-funded studio where $6000 means the world to us and foolishly I've followed the amount he advised since that was a standard as opposed to trying to understand our needs.
How would he feel if he personally lost $6000? This is just another deal for him.
To be unequivocally clear - I am not disagreeing with your standard policies or terms. But your account manager's actions.
I've deleted my account, also tell the new one that already had a call with me and investigated the case my name is not dore for goodness's sake. It's these cracks that tell.
--
Edit: I was ready to write a second 1/5 stars after this response of yours, but it isn’t possible. You did not understand what the customer’s complaint is about and are forcing your “solution”.
Let me be very clear: I do not want to use your service. You do not have the talent. And you would not make my exit just and fair.
Your account manager did not inform me of the expiry date for refunding, fully knowing the product’s not progressing for months. He constantly checked in through those months seemingly to check on the product’s health without bringing up refunding as a possibility back when it was possible. You do not care for your clients as much as keeping deals closed.
An hour’s work in May 2023, regardless of the legalities, is not worth $6000. Yet here you push it, completely disregarding both what I want and how your agent approached this situation.
—
Edit 2: I have spoken with them and they’ve stated:
“No, it is too far past the original recording date to remove funds from the talent.”
Which then resulted in this review. This is a conclusive statement, do not accuse me of "best checking with the account manager" when she's done the work and took over a week to get back.
The only resolution I accept is the refund for hours paid that weren’t used. Had we used 10 hours I might understand and shut it, but $6000 for 1 hour being sealed due to a lack of transparency from the agent, followed by constantly enquiring (3rd time now) a fair refund for barely engaging in this project with you, and you would not see how disappointing this is for the customer?
--
Edit 3:
I've just been contacted by the original account manager.
The consistent and complete inability at seeing reality just as it is, that $6000 was invested with an hour used from it, and that they are unwilling to refund the majority of this, makes their priorities clear.
The customer is second.
It is unbearable how they handled this starting with "not possible to try with other talent" to "we'll find a way to" AFTER I requested a refund.
And then every bit of communication after that is constantly insisting to use other talent in their network when I've stated multiple times, I want to refund the hours not used.
I have made an error in how I've allocated the capital I had left - and it is rooted in that account manager's advice. I would not have invested had he not advised me.
We should've gone with far far less initially.
Furthermore - unless you plan on hiring voice actors that sound like radio, stay away from voices.com.
So, take my $6000 that you really want to keep, and **** off.
February 29, 2024
Unprompted review
Reply from Voices
Thank you for sharing your feedback with us. We’re very sorry to hear that you’re unhappy with the service Voices provided.
We’ve looked into the situation, spoken to the account manager, and also spoken to the talent who worked on your project. The last record we have is that the talent was paid out in May of 2023, but that no further work was requested after that point. The talent is ready and willing to complete any further work, if scripts are provided. The account manager will also be reaching out to you shortly to discuss this and to work to resolve things to your satisfaction.
If the talent completing more work for you under the original cost is not what you want, speaking to our account manager is the best way to discuss the situation further and reach a solution. It's not our goal to push for anything, we're simply trying to facilitate a resolution.
We hope that helps, and we wish you all the best.
Efficient, Easy to Use, and Overall an Excellent Service!
From start to finish, the process was so easy and efficient! The talent we worked with was extremely punctual and communicative (Chloe Elmore), and overall, this worked well for the purpose we needed it for! Our corporate video turned out great.
Will definitely be a repeat customer.
January 24, 2024
Unprompted review
Reply from Voices
Thanks very much for taking the time to leave us this wonderful review! We're so pleased that you found Voices efficient and easy to use, that you found the perfect talent for your corporate video - and that you'll be back for your next project! Wishing you all the best.
Lots of options, Great Price
Lots of options. Super quick turn. Great price (a good range to choose from). And the voice talent was flexible and easy to work with.
January 13, 2024
Unprompted review
Reply from Voices
Thank you very much for taking the time to leave us a review! We're happy to hear that you had such a positive experience with Voices and that you found the best talent for your project at the right price.
I'm a french voice talent
I'm a french voice talent, and I'm a member since 2019. The service is quite extensive, but it's also a confort to receive auditions, send the files, and get the paiment without worriying about it.
So, I recommend Voices
January 24, 2024
Unprompted review
Reply from Voices
Thank you very much for taking the time to leave us a review! We're so glad you're having a positive experience on Voices, and we wish you continued success in your voice over career.
You have to sign up paying 500$ a year…
You have to sign up paying 500$ a year to actually apply or view details of jobs. This is what you find after you spend your valuable time making a profile
December 31, 2023
Unprompted review
Reply from Voices
Thank you for sharing your feedback.
Our free guest membership gives you the opportunity to build up your profile on our website, upload unlimited demos, and receive private invites to jobs. The best way to maximize these opportunities is to fully fill out your profile and add high-quality demos so that clients can see what you're capable of. Both your profile and your demos are essential to success on Voices.
Once you feel you're ready to move to the next level, our premium membership, which does come with a cost, provides daily job opportunities that match a talent’s profile and skill set, sent to the talent directly. Talent on our platform find a great deal of value in what we provide and find this to be a highly efficient way to book work. The membership fee also ensures that the premium talent on Voices are at the professional level required to meet the needs of clients.
For talent who are just getting started, we offer help and resources at both www.voices.com/help and www.voices.com/resources. Our YouTube channel also has hundreds of videos on everything from setting up a home studio, to the best microphones, to how to submit a strong audition. These might all be helpful to you.
Thank you and we wish you the best of luck in your voice over journey.
I used Voices to hire a voiceover…
I used Voices to hire a voiceover artist for my first children's book project. The platform was easy to navigate and the process to book talent was simple. The voice over artist completed the work as requested, was responsive to feedback, and delivered the product timely.
November 6, 2023
Unprompted review
Reply from Voices
Thank you for leaving us this review! We’re very happy to hear that you found the Voices platform easy to use and that you found the right voice over artist for your project. We look forward to working with you again in the future!
Voices.com is my favorite casting…
Voices.com is my favorite casting site... mainly because I never have to worry about getting paid for the jobs I book (no chasing down clients for payments weeks after it should have been paid). Their customer support is the best--very friendly, speedy, and they always make sure your questions get answered.
They also offer really great and helpful webinars, and they take members' concerns and needs into consideration.
Would it be the most perfect vo site ever if we only had to pay the yearly membership without the 20% cut for each project? Yes. Would it be amazing if clients knew to approve audio files as soon as possible to receive our payments sooner? Absolutely. BUT... knowing that I'll receive my payments regardless? It's worth it to me.
The other thing I love about Voices is that there are no gimmicks or membership tiers. Everyone pays the same amount and has the same opportunities, overall. Simple pimple, no fuss.
November 8, 2023
Unprompted review
Reply from Voices
Thank you very much for taking the time to leave us this wonderful review. We’re so pleased that you’ve had such a positive experience with Voices, feel supported by our team and resources, and never have to worry about payment. That’s our goal and we’re so happy to hear directly from you. Wishing you continued success in your voice over career!
Peace of mind
Voices consistently has work opportunities. Even if their commission is a bit steep, it’s worth the peace of mind of ensuring that payment is received in advance of project completion so actors don’t need to chase down fees.
November 6, 2023
Unprompted review
Reply from Voices
Thank you very much for leaving us this great review. We're so pleased to hear that Voices gives you consistent work opportunities and peace of mind so you can focus on auditioning rather than chasing down payment. This is our goal and it makes us very happy to hear directly from talent. Thank you again, and we wish you continued success in your voice over career.
Voices.com made finding voice talent fun and efficient
We had a fantastic experience with voices.com for our board game video narration. First, using their search tool we were able to get inspiration for the type of voice talent we wanted for our project. Second, creating a project was easy. Third, we received dozens of submissions for our project with multiple that were a great fit. Fourth, the selected voice talent made quick work of our project with turnaround time easily meeting our objective. Finally, completing payment was simple. We will definitely use voices.com for our next production.
October 10, 2023
Unprompted review
Reply from Voices
Thank you very much for leaving us this fantastic and detailed review! We're so pleased that you had such a positive experience finding great talent on Voices and that the process was simple and straightforward. We also love that you were able to get inspiration from our search tool. Thanks again for leaving us this review, and we look forward to working with you again in the future!
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