Voipon Reviews 

We ordered 2 products to trial their service on 3rd Dec 2014. These were ordered with next business day delivery service. After placing the order we were informed by email "Apologies but the Aastra phone is currently out of stock and will be with us on Friday and this will be shipping then" We phoned Voipen and spoke to their delivery and logistics person to complain. To summarise he explained that their stock control system is not real -time and there is a lag with reality. We suggested that they can at least refund the next business day delivery service money, to which he essentially responded 'No'. To rub salt in the wound the Aastra phone that we ordered on 3 rd Dec with next business day delivery was delivered after normal business hours on 9th Dec.

Needless to say Voipen are on our DO NOT USE Suppliers list.

Yealink W52P IP DECT Phone
Order proccess simple, goods arrived on time and well packaged. Was able to get my IT department to set the phone up remotely in about ten minutes. Will be ordering more in the new year.

Recommended by someone I have come to respect in tech circles, I added VoIPon to my trunk carriers because they specifically permit setting a CallerID that isn't carried by them, which appears to be a rarity in the UK. This enables my family home to make 2 outward calls with our "home phone number" displayed, and still be able to receive a call on the same number (our real landline phone).

Ordering was simple and provision was fast. One minor technical hitch on my part confused me for a moment or two (note: dial plan care required... VoIPon requires all calls to be in international format) but once this was explained to Asterisk, all was well, and the IAX2 trunk has been solid since.

I had to web chat (or call; the choice is yours) to get my account unblocked after provision, but I'm not sure if that's because I managed to upset the system dialling without the country code too many times, or a security feature all new customers go through. Either way it was painless and Ian was quick to assist.

I only use VoIPon for outbound so I cannot rate their inbound handling. Their pricing structure is so good they are now my default carrier for all calls originating from our home phones, with our landline FXO as the congestion fallback/999/112 route only.

Been a VoIPon customer for 18 months now, Service is excellent and when I have had problems they have solved them quickly. Recommended.

I have been using VoIPon for a few years. As we install telephone systems its always good to get the best prices for large installs. They offer all the good brands for VoIP Phones as well which is good for us as well. Would recommend.

Any good review can only be a result of 'Sales' support because after the sale the service is absolutely terrible!

I requested a return the day after it arrived and then waited a week while they repeatedly asked the same questions to try and resolve the problem. I repeatedly explained its not a problem - i just want to return the item because it did not do what i expected it to do from the description.

They have disgustingly poor customer service, totally arrogant and ignorant of the law. Within 2 minutes of me saying i just want to return the item they point me to item 5.1 of their T&C and explain they are a B2B company its up to them to decide if they accept a return or not, and there is a restocking fee of 20% of the order value.

Don't believe what you see on the 'shopping with us' page or the 'returns page'. A terrible terrible shopping experience - avoid at all costs.

Thank you for your reply John - tone is in stark contrast to the one i had trying to get an RMA returns number - please see my comment to your response

I have recently purchased around 40 Grandstand Ip Phones for our business as our old phones where out of date.

I wasn't sure of the best fit products for us but Ian from Voipon was very helpful in helping me select the best products.

Really good support all the way. Will be using again.

Mis-described goods, so have to send back.
Completely crap treatment by the company, who are attempting to charge a restocking fee, in violation of both the distance selling regulations and the sale of goods and services act.
I don't regard them as being worth one star, but that's the least the site will allow me to give them - it should allow rating from +5 to -5 so I could give the latter.
If you buy from this shower, you might as well send your money to a 401 scammer.

It looks as if I'll be taking them to court as things stand at the moment.

Ive just been ripped off thinking I was buying value for money Digium IP Phones, have bought from these before but this time they decide that they dont include power adapters yet NO mention of the fact that the phones are useless without them. Now I have to spend another £36, what a joke.
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Further update from the store, they apologised for the inconvenience and are sending power adaptors free of charge, but more importantly updating their website to be clearer. Great service

Placed an emergency power supply order, received them promptly as hoped. I would definitely use Voipon again, there range of products is great, their prices competitive and the service has been excellent.

Ordered two Cisco SPA303 phones and they arrived without UK clips for the power supplies.

Contacted support and they said they would send two out and they would be with me the next day. Two weeks on, still no clips and still being told lies every time I contact them. They say they are being dispatched today and will give a tracking number later on then I never hear from them again and nothing turns up.

Great prices, but very poor customer service. I suppose you never can get great pricing and support from the same company.

Very pleased with my experience with these guys. Good selection of products on the site, simple process to order. Arrived at my door the next day! Very happy, thanks.

I have been purchasing Yealink IP Phones from VoIPon over the last 5 months. Very good phones and received regular help from the support team in getting my IP Phones set up. Thanks for your help. Will be back

I have used VoIPon for around four years. I found them via a search on the net. Find the site easy to use plus they always have the newest products available . Overall very pleased with the service I receive and I hope it continues.They also offer good other information services and blogs. Will keep using as a good company.

Service has been fine but support is FAR from acceptable. Even on "urgent" cases you will be waiting hours between half winded responses. We took over 10 days to patch issues off our own backs as Voipon failed.

Also BIG POINT! - They don't offer support on a weekend! WTF! - Had 5 members of staff come in special for a project on a Saturday just to find our line taken down due to poor admin there side. No way to fix it until the Monday. Ticket from being raised on Saturday took until mid morning Monday to get a half winded response. This was the finial straw to moving to a supplier offering Telephone support as part of your service!

Do shop around, you will be glad! Otherwise was good and web panel features good. Just NO support isn't workable for us!
PCQ

Pre Sales support was good with this company but once a problem hit, then the support has been nothing short of diabolical. 2 headsets out of 4 stopped working in a week ( from the same batch ) so it took a full week for "support" to give me permission to return them for testing. When they finally agreed to take them back, they made me pay for the postage!! What planet are they on?

Having sent them back, I have heard nothing for a week until I prompted them in which they replied - we posted new ones a week ago, you should have had them a week ago. We will check the tracking number.

Again not heard anything since, so I am sat here paid for 4 headsets with only 2. You cannot speak to support on the phone - its email only which is half the problem. What a bizarre company to treat another business customer like this. If you don't have any problems with the items, then this is a good company. If you do have to deal with support - get ready for pain.

9th Dec - Edit - Voipon have resupplied two headsets. Unfortunately, one of them is not working. Since Craig ( The Sales Manager ) has got involved, communication has improved and things are getting better. I am updating the score to 3 stars from 2.

Ordered a £200 item 21 days ago marked as in-stock on next day delivery. I have phoned every 3-4 days for the last 14 days chasing the item, which still shows as in-stock. Sales have not given me a concrete answer as to why I haven't received it and seem reluctant to help. Item still shows in-stock.

I have ordered a number of items from VOIPON this last time there was a slight problem which Edwin in the customer care team resolved extremely swiftly and professionally. Thanks Edwin for all you help. I’ll be back!

We had an issue with hardware and this can sometimes be a nightmare to deal with but VoIPon were quick to deal with this and I would happily refer them to my business connections should the opportunity arise.

Big thanks for us at JUNIPER BRIDGE :)

I enjoyed using Voipon, I found them to be helpful and efficient. My order arrived quickly and there were no problems. I will definitely use again and I would recommend them to others.