International Volunteer HQ (IVHQ) Reviews 

2,525
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 415 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the local staff and coordinators for being extremely supportive, kind, and well-organized, ensuring everyone feels safe and welcome throughout the journey. Travelers also observe the seamless organization of their holidays, pointing out that accommodations, local guides, and daily activities consistently exceed expectations. Some reviewers were not happy with the initial administrative steps, noting that the pre-trip preparation and managing paperwork felt a bit overwhelming at first. Additionally, a few people mentioned that adjusting to new environments, handling language barriers, and organizing independent transport could occasionally prove quite challenging.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their continuous support and welcoming attitude.... See more

Service

Reviewers mention positive feedback about service, noting that the entire process is well organized and... See more

User experience

People report positive experiences with user experience, highlighting how well-organized, smooth, and... See more

Holidays

Users describe positive interactions with holidays, highlighting life-changing experiences and cultural... See more

Location

Customers had positive experiences with location, noting that everything was well organized and near work.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My sister and I participated in an IVHQ ocean conservation (Lionfish hunting) trip in Belize in August. This was the trip of a lifetime! We had the opportunity to dive 3X each day, off of a boat and... See more

Company replied

Rated 5 out of 5 stars

I honestly loved the local team and how supportive and kind they were! Also i didn’t have to worry about getting there because it was super well organised and IVHQ had everything written down extremel... See more

Company replied

Rated 5 out of 5 stars

Livia and Elio were amazing! Elio went diving with us every time and Livia and Callum were working to let us get the 24-hour camera ready to be left on a deep coral reef shelf to survey the fishes th... See more

Company replied

Rated 5 out of 5 stars

Very well organised, really helpful and explicit throughout the process. Every step of the way there were checklists, videos, emails, calls helping with everything. Will recommend IVHQ to anyone who a... See more

Company replied


Company details

  1. Travel Agency
  2. Educational Institution

Written by the company

THE WORLD'S MOST TRUSTED & AFFORDABLE VOLUNTEER ABROAD PROGRAMS. At International Volunteer HQ, we've been enabling people from all walks of life to give back abroad through volunteering vacations since 2007. Our volunteer programs are the most affordable and regenerative way to immerse yourself in new cultures and make a difference through travel. As a certified BCorp company with more than 300 projects in 50+ destinations to choose from, we offer the world’s largest range of fully-hosted and ethical volunteering abroad programs. If you ever want to make a real impact in a time of need, this is your moment. Volunteer abroad from just $20/day for your accommodation, meals and 24/7 in-country support. Join 150,000+ volunteers and make your next vacation matter. Find your calling at www.volunteerhq.org


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 80% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(2,525)

386 reviews in the last 12 months

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Rated 5 out of 5 stars

IVHQ Review

IVHQ provided a very easy way of apply for volunteer programmes. Their programme options & locations are extensive which makes it easy to pick something that really fits with you. The support system is also very helpful. Their aim is to get you to a programme that needs fits you and they even take further steps to reassure you of any concerns you may have being in a new country or working as a volunteer. They try their best to work around the time difference for volunteers outside of Europe and are very diligent in their replies and assistance. I love that they give you an ample amount of information related to how to prepare for the country you are visiting and highlight on expectation-focused advice.

March 1, 2026
Unprompted review
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

Happy to be of service Shivy! Thank you for volunteering with us at IVHQ.

Rated 5 out of 5 stars

New experience

Okey. I learnted about new country, met new people and connected with them. It was my first experieces like a volunteer in abroud. So I had more funny time. Also I went to trips and I discovered new places. I learned how is it in another country works in medical program.

February 16, 2026
Unprompted review
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

Thank you Kate. We're so grateful to have been part of your first experience volunteering abroad.

Rated 5 out of 5 stars

Amazing volunteer experience in Quito Ecuador

What an amazing experience I had with IVHQ in Quito, Ecuador. I helped teach English in a school for children from 5-12 for two weeks. The school, staff, and kids were amazing. The process for applying was simple and I had support from IVHQ all along the way. I look forward to another adventure!

March 17, 2026
Unprompted review
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

We look forward to you joining us for another adventure John! Thanks for choosing IVHQ.

Rated 5 out of 5 stars

The most amazing experience, would do it all over again!

I want to begin by expressing what an incredibly fulfilling and life-changing experience these past two weeks have been. I had the privilege of joining the childcare program in Arusha, Tanzania, and from start to finish, everything exceeded my expectations.

From the moment I registered and paid my program fees, the level of communication and support I received was outstanding. As this was both my first solo trip and my first volunteer experience, having clear guidance and reassurance was extremely important to me. Every question I had—no matter how small—was answered promptly and thoroughly, which gave me so much confidence leading up to my departure.

Despite the time difference, the team remained consistently responsive and helpful. I was provided with detailed, step-by-step instructions on everything from applying for my visa to preparing the necessary documents, along with a comprehensive program guide outlining essential items to bring, vaccination information, and what to expect at the volunteer house. Every detail was thoughtfully covered, leaving me feeling fully prepared.

As my trip approached, the Zoom call was another highlight—it addressed additional questions and helped me feel even more at ease. The level of organization and care put into every stage of the process truly set this experience apart.

This journey has impacted me in ways I cannot fully put into words. It has opened my eyes, filled my heart, and inspired me to continue volunteering as a meaningful part of my life. I am so grateful for this opportunity and excited to share my experience with others. I sincerely hope to continue participating in future programs and making a difference through this incredible organization.

March 2, 2026
Unprompted review
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

It was an absolute pleasure having you volunteer with us at IVHQ Alexandra. We're so glad you had a life-changing experience. Thank you for the lovely review.

Rated 5 out of 5 stars

What an exhilarating volunteering experience!

From the very first enquiry I felt like I was looked after. I received all the information I needed, had prompt answers to any questions I may have asked and it was smooth and flawlessly executed.
I thoroughly enjoyed my experiences - amazing and unique. I grew as a person in confidence, independence and developed better communication skills. Will definitely consider going again.

October 13, 2025
Unprompted review
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

Thanks David - we're thrilled to hear you enjoyed your time with us in South Africa. You're welcome back at IVHQ any time.

Rated 5 out of 5 stars

It was amazing y grow as a person and I…

It was amazing y grow as a person and I made really good friends and memories also I learn more English

November 6, 2025
Unprompted review
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

Well done Frida! It sounds like your time with IVHQ was very rewarding.

Rated 5 out of 5 stars

Great Experience

Everything was very smooth and straight forward. They gave me all of the information I needed for my visa and all the contact information I would need once I arrived. Everything they said would happen, happened just as they said. Everyone was very welcoming, from the people who ran it to the village I was in. The location of service was great to assist. The team who took care of us in the house was very nice. They always checked in with is and even adjusted food as people requested. They all helped and control everything they could and supported us if there was anything they couldnt. It was an overall great experience and I cannot wait to do it again!

February 15, 2026
Unprompted review
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

Thanks Camerin. We can't wait to have you back!

Rated 5 out of 5 stars

It was amazing

It was amazing! The program I did was so fun and fulfilling! And the staff at my house were so kindhearted and wanted to help with everything you asked/was wondering. It also felt very safe to be there, and it was always security around the house. The food was also so good! The staff there did a really good job with cleaning the house, making sure we had enough food etc. The transport there was also very good, 10/10!

April 12, 2025
Unprompted review
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

Thank you Nora. We're so please to hear you found your time with IVHQ fun and fulfilling.

Rated 5 out of 5 stars

Well organised

Well organised, very helpful and experienced

March 5, 2026
Unprompted review
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

Thanks for volunteering with IVHQ Brad!

Rated 5 out of 5 stars

My experience with IVHQ program was…

My experience with IVHQ program was truly meaningful and life-changing. I felt welcomed by the community and learned so much through hands-on involvement, especially from the children, whose gratitude and respect left a lasting impression on me. The program was well-organized and supportive, making it easy to adapt and fully engage. Overall, it was a rewarding experience that helped me grow personally while making a positive impact.

February 15, 2026
Unprompted review
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

What a lovely review Maryam! We're thrilled to hear you had such a positive experience with IVHQ.

Rated 1 out of 5 stars

This company is a joke

Be aware of this travel agency. They only care about your money. They hide behind their T&C and the fact they are based in New Zealand. Their concern is to generate profit for their own selves. Dont fall for the reviews online, most likely some are just fake. Funny how these reviews are not sharing any specific details.

February 1, 2026
Unprompted review
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

We have no record of this reviewer's experience and the reviewer has failed to respond to our request for information to verify their review. The reviewer's assertion that our reviews are fake is categorically not true. If the reviewer would like to make themselves known to our business then we would gladly be willing to work with them to resolve their issue.

Rated 5 out of 5 stars

Gold program Ghana

What made the experience great was the people involved who provided a warm, safe and fun environment in which to do the volunteer work. The compound I stayed at was clean and comfortable. The food provided was wholesome and nutritious. Prepared with care.

February 1, 2026
Unprompted review
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

Thanks for review Sam! We're so pleased to hear you enjoyed your time volunteering with IVHQ in Ghana.

Rated 5 out of 5 stars

Best adventure yet!

My biggest advice would be to not to expect anything. If you go alone, you learn so much about others and yourself at the same time. For me, it was first time proper solo travelling, first time travelling that far, new people, a new country etc. It was a wild ride to navigate all these new things but in the end it was totally worth it! Best thing I’ve ever done! I would totally recommend this and wish I could go back soon.

February 12, 2026
Unprompted review
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

It was an honor to be part of your first time traveling solo Kate!

Rated 5 out of 5 stars

Hua Hin - Some of the best two weeks I could have hoped for

The staff who helped me prepare for this trip and those who assisted me during my stay were nothing but kind and enthusiastic to help. The cultural experiences offered and suggested made me feel truly immersed in the local community. The volunteer work felt quite impactful and everything was quite organized. The food and accommodations were beyond what I could have expected. All in all, it was a trip that impacted my life for the better.

February 15, 2026
Unprompted review
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

We're so glad you enjoyed your time volunteering with IVHQ!

Rated 5 out of 5 stars

Thinking of volunteering? Try IVHQ!

As seasoned travelers and retirees, this was our 17th volunteer program, 14 of which have been with IVHQ. As we tell anyone that asks, we feel IVHQ does an EXCELLENT job communicating both up front and during the application, pre and during the volunteer process, vetting their diverse projects in over 50 countries. Their local team partners work seamlessly, so that the experience is smoothe. We have just finished our first Eco-Agriculture project, where we picked coffee, worked in the gardens, mushroom farm and saw the impact of our efforts first-hand. Working side by side younger volunteers is always rewarding as we mutually share experiences and travel highlights. Oh, and although there is an application fee in addition to modest room and board costs, we feel these are reasonable and provide great value in exchange for volunteering, meeting diverse people, and experiencing the local culture, while providing balance to what otherwise, would "just" be traveling. Anyone can do this! The structure is there, you simply need to be flexible, embrace the opportunity and give it a try.

February 15, 2026
Unprompted review
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

Wow Susan! You and Aaron are absolute IVHQ legends and we are so grateful to you both for your ongoing support. It's always an absolute pleasure having you volunteer with us and we can't wait to have you back again.

Rated 5 out of 5 stars

My volunteer experience with IVHQ

My volunteer experience with IVHQ in Manuel Antonio was fabulous. As a young retireree, my goal is to travel with a purpose and this experience was what I hoped for. I felt that IVHQ prepared me well to go to a developing country and the warm and respectful welcome of the Costaricains exceeded my expectations. Pura Vida!

February 24, 2026
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

We're so pleased to hear your experience with IVHQ in Costa Rica was everything you hoped for and we could help fulfil your goal to travel with purpose. We hope you can volunteer with us again in the future.

Rated 5 out of 5 stars

Five star from start to finish!

IVHQ was very easy to work with, from start to finish. As a senior woman traveling alone, I felt well taken care of. They picked me up from the airport, and transported me to my homestay. I stayed with a lovely family, and I felt very safe and welcomed in their home. I was shown how to get to my job at a school teaching English, and they checked on me several times throughout the week. Their office was centrally located in downtown, open 7 days a week, and was a meeting point for other volunteers. After two weeks, I was picked up from my homestay and taken to the airport. I never felt more taken care of in all my life! Thank you IVHQ!!

February 23, 2026
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

It's our pleasure to take care of lovely volunteers like yourself Pamela. We hope you can join us again in the future.

Rated 5 out of 5 stars

IVHQ is a great program to choose if…

IVHQ is a great program to choose if you're interested in volunteering abroad. They were helpful when helping me prepare for the program, and their introduction before volunteering was very informative. The staff was super helpful and nice. I could see myself using this program again

February 17, 2026
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

We'll be delighted to welcome you back to volunteer with us Sheyla. Thanks for choosing IVHQ.

Rated 1 out of 5 stars

I’m sorry I booked with them but I feel lucky that I didn’t follow their advice.

I’m writing this because I wish I’d known how IVHQ handles emergencies before I booked my gap year. In February 2025, I was supposed to travel to Tigman, Palawan. That weekend turned into a total nightmare—the worst flooding the island had seen in 50 years.

A State of Calamity was declared, over 5,000 people were being evacuated, and emergency services were so overwhelmed they literally couldn't cope. The staff at my hotel in Puerto Princesa were adamant: "Do not travel. It is not safe." But when I messaged IVHQ’s local team, they told me it was "still okay to come."

I decided to trust the locals and my own gut rather than IVHQ’s advice, and I’m so glad I did. That same night, a van on the exact road I was supposed to be on was swept away at a bridge and five people died, including two kids.

What really upset me was the CEO’s response afterward. He actually justified their advice by saying that four other volunteers they encouraged to travel "made it" to the site. To me, that is so scary. Just because four people got lucky and didn't get swept away doesn't mean the road was safe. It feels like they’re using "survivorship bias" to ignore the fact that they told two 19-year-olds to drive into a fatal disaster zone.

The financial side was just as bad:

They refused a full refund and kept a $200 "admin fee." It feels so wrong that they’re profiting from a fee for a trip where they gave me life-threatening advice.

They offered credit one year and then to extend it to 2 but as a student I can’t afford to travel to make a second attempt at volunteering.

IVHQ says they "went above and beyond," but it honestly felt like they cared more about keeping my $200 than my actual safety. If you’re a young traveler, please trust the locals and your own instincts, because IVHQ might not have your back in a real crisis.

September 28, 2025
Unprompted review
International Volunteer HQ (IVHQ) logo

Reply from International Volunteer HQ (IVHQ)

Thank you for sharing your experience. We're glad you made the decision that felt right for you and stayed safe during what was a challenging weather event. However, we do need to correct several claims in your review for accuracy.

The program in Palawan was not "physically impossible" to attend, nor was it operating in a life-threatening manner as described. The project remained operational throughout this period, and the majority of volunteers scheduled to start that week did so safely by adjusting their travel timing based on local conditions. Access to the site was not permanently cut off, and travel resumed shortly after, including via the same route referenced.

While there was severe weather and localized disruption, the situation was not as represented in your review. Our local team remained in active communication with participants, including yourself and your travel companion, providing real-time updates to support informed decision-making. At no stage were participants required or forced to travel, and the decision not to continue was a personal one, which we fully respect.

We also need to address the claim regarding the tragic incident you referenced. This event did not occur on the route to our program site. It took place in a different area, and linking it to this program is incorrect. These were serious and unfortunate events, and it is important they are not misrepresented.

Following your decision not to proceed, a credit was issued, along with an extension and flexibility to use it on alternative programs. This included options that do not require travel, through our remote programs.

We understand that this was a stressful experience, and we are sorry that your plans were disrupted. However, it is important that public accounts of the situation reflect the facts accurately and respectfully.

If you would like to revisit your options, including remote programs, our team remains available to assist.

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