Volvo Car Group Reviews 

I just rented an XC 70. I am a little disappointed. It tried to have stiff suspension like a German car, but unlike a German car little bumps bounced you around the road. The acceleration was good, but just little things irritated me. It’s almost like everything in the car was designed to take the driver’s eyes off the road rather than just be ergonomic and easy to find. I have rented plenty of cars in my lifetime and this is the one time I really felt like that. Also, stupid stuff like it was almost impossible to find how to turn off the rear wiper when I accidentally bumped it and turning off the heat completely it still blew mildly through the vents. I’ve never been in a car where you turn off the heat completely and it still blows a little bit of heat through the vents. What’s the point of turning it off if it doesn’t turn off. And it always kept changing how many miles left I had to empty and depending on if I was going uphill or downhill there could be as much as a 70 mile difference. That is just plain stupid. Most cars just tell you how many exact miles you have left before you have to fill up. I can see why they don’t have good market share in the states. They need to work on making the car more user-friendly and better suspension.

An appalling company. I used Volvo insurance when buying a new vehicle, only to find that Volvo denied my previous no claims bonus because the previous policy was for a different vehicle ..... well that's hardly surprising. I wish now that I had never heard of Volvo.

Recently I wanted to change my Audi A5 S Line and switch to a full electric car. I whittles me choices down to 4 cars. An Audi, Tesla, Ford and a Volvo. Leg room, being 6'6" is a major factor and the first test for a car to be in the running was for me to put the drivers seat into position for me - then I'd need to be able to rest behind myself in the rear seat. If the passed the test, the next test was a test drive and to compare battery range etc.

So, I when to the showroom to loom at models I wanted having g been impressed by the Volvo brand.

I went into the Wyvern Retail Park, Derby branch on the Tuesday, with view the buying a car that week. My aim, was simple. Visit all 3 dealers. Sit in the cars. If they pass. Test drive. Buy. No messing.

Unfortunately my experience was not good.

On entering the branch. No greeting. I was seen. Other people entered, ans were greeted. I sat in a few cars. I was seen. I had questions and saw a few I liked. Having been standing waiting for a good 10 minutes like I was invisible and other people who came in after me were spoken to and treated like a paying customer were helped. I left without a word still from anyone. Honestly disgusted by the visit!

Why I I treated in this way? Who knows. Take you pick from being 6'6", male, brown skin, no hair, smartly dressed, or maybe they knew I was an arsenal fan? I'm going though with an appearance option given others were pleasantly dealt with.

Sour taste and view of Volvo I know have unfortunately, whatever the reason. So a premium car brand. This is not good enough!

I actually started at Volvo this day as I was leaning more towards one. I ended after this experience up buying the Tesla Model Y Long Range Dual motor by the way!! Unreal car!

Bought a new XC40, mostly under duress from my wife and daughter, who looked upon my choice of a Skoda Octavia Estate as though I'd offered to introduce herpes to our respective households (we have three Labradors, so need the boot space). OK. First, the claim of 42.8 mpg is laughable: I'm an ex-accountant - I get abuse from actuaries about my driving: I never speed, I don't over-rev the engine, I use every fuel saving device, and I can't get usage above low to mid 30's. Second, the user manual is only available online: so, if you look it up in the car, the only way to execute the instructions is...
to remove them from the screen as you do so. If you've a photographic memory, great. If you're like the rest of the population, tough. Third, the user manual reads like a hippy version of, well, anything. It's touchy, feels, based upon enhancing your driving experience, rather than actually explaining how anything works. The salesman, nice guy, gave up after 5 attempts to get my phone connected. I still can't get the satnav to recognise "home" (vaguely useful). I have NO idea when the hybrid electric motor is meant to cut in (seemingly at about 27 mph when feet are off the pedals.....nah, doesn't happen).
On the plus side. My wife and daughter are assuaged (always a good thing). The badge on the drive allows us to smirk patronisingly. The seats are comfortable. The boot is big enough for three Labradors. Sorry, that's it.....I paid roughly £10k more for this than the Skoda Octavia, and am not sure I got the better car.

In 2021, I entered into a lease agreement with Care By Volvo, drawn in by their promise of an all-inclusive product designed for simplicity and convenience. Unfortunately, my experience was far from that. The maintenance and servicing agreements with their suppliers came with numerous petty restrictions, making it extremely difficult to have any work done. Local dealers in my area often hesitated to assist me due to the convoluted approval processes they faced.

It seems that Volvo has since discontinued this leasing model, likely due to the reputational damage it caused, as echoed by others who shared similar frustrations. The return conditions were particularly troubling, with the company enforcing minor charges for nearly invisible damages. I returned the vehicle with nearly 4,000 miles of unused allowance, enough to cover these so-called damages, yet they still pursued these unnecessary claims.

While I found the customer service staff to be friendly and helpful, they appeared powerless to address the shortcomings of the Care By Volvo program. I did enjoy driving the XC40 PHEV; it performed well and met my needs. However, the lack of effective customer service and the rigid application of terms and conditions have left me unwilling to consider another Volvo in the future.

It’s disheartening to see a once-admired brand fall to this level of service, especially when customer goodwill should be a priority for any reputable company.

Be careful 100% horrible scamming off the customer not amazing problemas lateraler avoid like plague

Worst customer support ever
Brought new Volvo car - paid in full and they still sent direct debit.
Complaint and customer service representative Hafiza and Natasha - both provider just lip service no action!!!
Stay million miles away….

Volvo XC 60 2017, 77000miles, maintained and serviced by Volvo. Engine light has come on for the 3rd time in the last 18 months. Total repair bill so far £5000
I do not recommend Volvo. It is not the reliable car it was once known as.

Volvo are currently trying to extort money out of me for two scratched wheels that are clearly repairable, but the good old T's & C's have kicked in, and they are insisting on brand new wheels for a 3 year old car with 46k miles on the clock. And wait for it... They want to keep the old wheels as well! Be very careful dealing with this lot, the main dealer warned me not to go down the Subscription route, but I ignored them to my ridiculous cost.

Had a Volvo XC40 through the care by volvo scheme. Absolutely terrible experience. The car had no end of issues that had to be fixed. Then when ending the agreement, the amount of hidden and secret charges they piled on (none of which were communicated at all in the various conversations I had with the Volvo customer service prior to the end of the completion). No good will from the company and were more than happy to have surprised me with a huge invoice of £3k+. AVOID!

So disappointed in Volvo!
Once a fantastic brand in every way. I have a 2004 Volvo V70 that was actually built by Volvo with a history of safety and reliability alongside everything else including power. But today's Volvo's are built to a budget by a Chinese company and no wonder they get so many recalls, because of cheap nasty parts used. My 2004 V70, never ever broke down or has any issues, because it was built in Europe by European's not from people that have no idea about quality halfway around the world. Sadly today I would never recommend a new Volvo, because they are just crap, and even the police hate the modern Volvo's, when once upon a time they loved the Volvo 850 and V70 T5's. The only company I would recommend now is BMW because they are still German.

Non existent complaint process, they just close the case and send you to the ombudsman.

EC40 that supposed to have more than 330 miles range doesn’t go over 230. You make a complaint, they say there is no fault, they close the case and they don’t put any technical information in paper to justify the range.

More complaints are coming and probably a big problem for them soon in the news.

Avoid at all costs!!!!

Please SAY NO to Volvo leasing or companies using Volvo; they are making money from their customers. They paid parking ticket fines in advance, removing my right to appeal directly. These penalty tickets were issued in error, which meant I would have got them waived or removed. However, Volvo Finance took the money out of my account without my consent and asked questions afterwards about the fines. They have charged me a £30 admin charge in addition to a fine ranging from £65 - £120. I decided to end my lease agreement early.

XC40 T5 hibrid 2021

The car has done 33,000 and had previous issues with the airbag sensor which has come on again and needs replacing The part is not available till sometime in Decmber 2024

It now has a sensor issue (and undrivable) according to my volvo garage and that's a "Volvo only repair." And because its out of warranty, the "investigation" and repair will all be at my expense. In the meantime, I have no transport.
I have £30,000 plus car on my drive I am unable to drive which is taxed and insured and Volvo are supposed to be a safe car to drive how can it be if no airbags
Volvo are not interested and not making any effort to source the part quicker. I have a granddaughter aged 5years who I pick up from school during the week.I am unable to do this, and do not have anyway I can get to the school to pick up as not local to me . This is causing further issues and problems. I have already been 10 days not using the car.
Volvo customer service have alot to answer for, I will defiantly not be recommending Volvo

A good dealer in SE London who sold me an ex-demo Volvo EX30. No problems at all. A good price, smooth trade in and the car is excellent.

Picked up my new car yesterday from Truro Vertu, just to say great experience and in particular great service from Connor Williams

Bought an Volvo Ex30 and after 5 days rejected car as not fit for purpose loads of software problems , Volvo uk is the worst customer service I have ever had to deal with , they really are not bothered you just get told our so called executive team are dealing with it . Now I am awaiting for a good will payment that they have promised and now told there's a delay beyond there control 😂 the best thing is I've leased it so wont have to keep car forever !

My XC90 has done c21,000 miles, is 4 years old and been serviced 4 times.

It now has a "tensioner" issue (and undrivable) according to my local garage and that's a "Volvo only repair." The Volvo dealership can only repair it in two weeks from now. And because its out of warranty, the "investigation" and repair will all be at my expense. In the meantime, I have no transport.

Volvo's top of the range car won't last more than 21,000 miles? I don't think it's fit for purpose and would never recommend buying one.

EX30 pricing in Belgium is through the roof. After a visit to the Tesla shop we drove to the Volvo showroom to expect to order a new EX30 however, seeing prices displayed of 52 and 58k made us leave before we spoke to any salesperson. We went back to Tesla to place an order for a new model Y at a net price of 40k... The price difference of 20% for a significantly smaller car is ridiculous. I was always a Volvo fan but not at any price. Tesla sold 4 cars an hour in that particular showroom we ordered ours. Tesla is killing competition despite that they will never win a beauty contest with their models.

Leased a Volvo with Care by Volvo for a year and returned early. Expectations for wear and tear are showroom condition and very unreasonable- they claim that these are ‘industry standards’. Returning the vehicle was beyond painful and delayed by Volvo’s timescales meaning that I was left with the financial burden during this time- the contracts detail none of this.
When the final invoice was issued I was then double charged and my direct debit value and date changed without my permission. Very unclear process and very misleading.
As others have said, customer service is useless.