Vonovia Reviews 

Absolutely unprofessional unhelpful.
Never experienced unfriendlier lady on telephone who wouldn’t listen and kept interrupting without a useful sentence.
Good thing I’ll not be renting from them again.
Avoid at all costs if possible

We lived in a flat from Vonovia till 30.06.2021. In September we got a "Heizkosten Abrechnung" with "Guthaben" of 200 Euro. In this document it was written that 200 Euro will be payed us in November. But it didn't happened. I've already written 3 Emails to the Service of Vonovia and I haven't got any answer. Than I called them. A worker told me, that 200 Euro will be payed soon, but it haven't happened yet.

very bad service, hard to reach them by telephone, after taking their Apartment, it is really hard to submit, I have submitted my Apartment successfully but after 1 year of moving out they started sending different bills, like Nebenkost, after paying Nebenkost again new bill come after 3 months for Servicing charge.
very disappointing, they don't answer the email also but they will send again and again bills with fine.

They show comercial where they paint themselves as the saviour and the saints. But they are nothing but sharks and only csre about their stocks

It was weird, i got rejected just after i asked to talk in english.

I really can't state enough how much trouble you'll avoid when you avoid Vonovia.

We moved into a "fully renovated" apartment only to have a pipe leaking immediately. 6 months later, we're fighting them to get a rent reduction after our kitchen we dismantled for 6 months, our hot water was off the entire month of December, and we had industrial strength dehumidifiers sucking moisture out of our walls on 2 occasions for over 5 weeks total.

I know the repair guys better than my neighbors at this point, and Vonovia is complaining that we started withholding our own rent (which is our legal right) because they want to assess the situation themselves and decide how much rent we can deduct. Yea, I'm sure they'll come back with a fair number.

Please, please, please heed my advice and don't give this company any money. You have maybe a 20% chance of having no issues when you rent from them. Is that what you're aiming for?

Terrible company. Do not rent from them if at all possible. We are Canadians living here in Germany and are appalled by the way in which this company operates. We had water leaking in our apartment for 5 months and nothing got fixed until we threatened to stop paying rent. Even after that it is a battle to get anyone to listen to our concerns and we still have exposed walls and completely destroyed floor. Customer service is rude and refuses to help speed things up. In these 5 almost 6 months we have dealt with 1 employee who was competent and seemed to care about our living situation. We have a small child here and are worried about mold and Vonovia could care less. It is unbelievable that a company can behave this way.

Vonovia decided not to request the money after the cancellation of Mietendeckel ❤️. Unlike many other landlords, they behaved very humanely.

omg! This is the worst company I ever contacted in my whole life in Germany. A lady contacted me about an apartment in Bielefeld and since I couldn't understand what she was telling, I asked 'wie bitte?'. That lady then really screamed like I was her annoying kid! What an unprofessional behavior. So I cancelled our appointment and directly wrote them please never inform me about your offers!

No good!! First apartment they raised my rent twice in 6 months.my flat was catastrophic and mull was everywhere.Vonovia is bad .never again with these slumlords!!

I have been living in the apartment of vonovia from March 2020 in Hindenburgdamm, Pinneberg till now i have no problem with them. I see alot of negative comment but i am satisfied with the service till now. There is everything in the website and people in the customer service are also good and polite with us. The hausmeister Roy is a good and helpful guy.

The worst company ever. With the rudest employees. They never have anything available even though on their website are several apartments. Im talking for Freiburg im Breisgau. For example I rang up today to ask for 2 apartments that are on the same adress. Both the apartments are on Their website as well as advertised on other platforms like ImmoScout just to have the roud lady shout at me on the phone that there's no apartments she can offer me. The apartment was posted on the same day and she said no there isn't any. I go on the website again and the apartments are still there. Also they never ring you for a viewing termin. Just horrible and rude costumer service.

I rented an apartment in Kiel from this company. They are not responsible. Every year they charge the residents for several hundred euros for doing nothing. Every year they try to find some excuses to do some surface renovation and charge the residents. I returned my flat 5 months ago and have received my deposit back. Do not rent flat from them. They are real monsters.

The worst service I have ever experienced in my life. They do what they want and don't reply or let you know.
Don't go for them

It was the worst experience in whole my life. apartments are in very bad situations requires a lot of repair which takes ages to be repaired partially by vonovia. the door ring and broken windows for my apartment have not been repaired after 5 months of rent. they do not reply to phone calls. when you recive apartment be sure to make photo and videos from whatever is in apartment otherwise they will charge a lot for damages that was already there,

Vonovia increased our rent without telling us or other neighbours living in the same building. Now they are demanding that we pay everything that was 'missed' (6 months worth of backpay!!!!) and are claiming they sent the letter...even though nobody got it? This company is SO exhausting you always have to fight them just to have basic rights. Do yourself a favour and stay clear! P.S. All those 'good' reviews are complete fakes...they all follow the same formula just to get Vonovia's trust pilot rating up. I flagged some but there are too many...Please don't listen to those reviews...take advice from the real reviews and don't rent with these b*stards!

The most big mistake in my life is that I take apartment on rent with this firma! Pleas dont make this mistake !

One of the actually rudest companies ever. I spoketo 3 people on the phone there so far and they were all rude. Yes, I also speak german quite well. Then I got 2 text messages to cancel my apartment viewings for the next day at 3.40am. So the middle of the night. Very strange. Don't trust them

If you are going to rent an apartment through this company, JOIN A MIETVEREIN. I can't recommend this enough - it's the only way to get quick repairs and decent customer service. The intercom on our front door has been broken since we moved in a year ago - Vonovia sent somebody to fix it, but the technician who arrived was incredibly incompetent. He has been to the apartment at least four times to repair the intercom (each time ending his visit by saying that the intercom needs to be replaced and he will bring a replacement unit to the next appointment), and every time he arrives it's as though he's encountering the problem for the first time. Our dishwasher (provided by Vonovia) also broke recently, and they gave us a repair appointment 3 weeks from the day I called, only for the appointment to be abruptly cancelled the week before. The Mietverein has helped us put pressure on Vonovia by helping us to understand our rights and empower us to hire external repairmen when Vonovia is incapable of organizing themselves well enough to take care of their tenants. Without them, I suspect we would waste much more time trying to get Vonovia to do their job.

Vonovia could certainly be worse, but they aren't a good rental agency either - they renovated the apartment shortly before we moved in for example, but the workmen also did a bit of a shoddy job. But in this day and age when it's near impossible to find an apartment in Berlin, and Vonovia is your only option...take the apartment, but join a Mietverein first!

I got an appointment and took a day off in my comapny. I drowe 200k and just an hour before the appointment, I got an sms that appointment is canceled( moved for ca 15 days). Support was not friendly.