The Vonovia team took care of the issues and was possible to speak with one person in English. Thanks for that. Unfortunatly the app is no english version and is hard to follow when is not even possib... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The whole experience was very smooth and seamless and feels unbleiveble to be honest. We sent the request and the team reached out, process our application and also asked for missing documents instead... See more
Company replied
It was confusing when I received notification that I had to upload documents that I did already. Also, it was frustrating, after sending the documents, that I couldn't do anything else in the app. It... See more
Company replied
I love being able to see everything digitally and in one place - I can contact my representative, see contract, payment history, submit applications for rental history / pets / renovations. The tips... See more
Company replied
Company details
Written by the company
Vonovia bietet rund einer Million Menschen in Deutschland ein Zuhause und beteiligt sich daran, Antworten auf die aktuellen Herausforderungen auf dem Wohnungsmarkt zu finden: Das Unternehmen setzt sich ein für mehr Klimaschutz, mehr altersgerechte Wohnungen und für ein gutes Zusammenleben in den Quartieren. In Kooperation mit sozialen Trägern und den Bezirken unterstützt Vonovia soziale und kulturelle Projekte, die das nachbarliche Gemeinschaftsleben bereichern. Vor Ort kümmern sich Objektbetreuer und eigene Handwerker um die Anliegen der Mieter. Diese Kundennähe sichert einen schnellen und zuverlässigen Service. Zudem investiert Vonovia in die Instandhaltung der Gebäude und entwickelt wohnungsnahe Dienstleistungen für mehr Lebensqualität. Für Fragen im Zusammenhang mit Mietverträgen und Nebenkostenabrechnungen ist der zentrale Kundenservice über eine regionale Telefonnummer, per E-Mail, Fax, App oder postalisch erreichbar.
Wir geben Menschen ein Zuhause.
Written by the company
- Mit rund 548.000 Wohnungen bundesweit ist Vonovia eines der führenden Immobilienunternehmen in Deutschland. Dieser besonderen Rolle sind wir uns bewusst: Wir engagieren uns vor Ort – für unterschiedliche Projekte und Vereine. Vor allem aber für die rund eine Million Menschen, die bei Vonovia wohnen. Unser Engagement reicht von der dänischen Grenze im Norden bis zu den Alpen im Süden – damit sich unsere Mieterinnen und Mieter in ihrem Zuhause wohlfühlen. Darüber hinaus profitieren unsere Mieterinnen und Mieter von maßgeschneiderten Angeboten – ob eine günstige und nachhaltige Energieversorgung, schnelles Internet oder die Umsetzung individueller Wohnwünsche.
Contact info
Universitätsstr. 133, 44803, Bochum, Germany
- 0234-414 700 000
- kontakt.vonovia.de
- www.vonovia.de
4.3
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vonovia
Thank you! We appreciate the positive feedback.
No English support in the app!!
September 19, 2024
Reply from Vonovia
Hello Santiago Pineda Solano,
we will forward your feedback to the responsible colleagues. If you have a specific concern, please send us further details like your current telephone number. We will then ask our colleagues to get in touch with you.
DISGUSTING CUSTOMER SERVICE!!!
I AM CONSTANTLY IGNORED BY THIS COMPANY!!! I HAVE TRIED CALLING SEVERAL TIMES AND THEY SAY NO-ONE SPEAKS ENGLISH. I HAVE EVEN BEEN HANGED UP ON!! THEY SAY SOMEONE WHO SPEAKS ENGLISH WILL CALL BACK BUT THEY NEVER DO. I WILL KEEP FLOODING YOU WITH HUNDREDS OF TICKETS EVERY DAY UNTIL YOU ANSWER!!! ALSO GET MORE ENGLISH SPEAKING STAFF!!!
September 10, 2024
Unprompted review
Reply from Vonovia
Hello Anonymous,
We are sorry to hear that you are having such difficulties. We would like to forward your request to the relevant department so that our colleagues can get in touch with you. However, to do that we need further details such as your rental agreement number.
Swift reply to my questions.Good…
Swift reply to my questions.Good communication .Reliable. VONOVIA App helps a lot.
September 5, 2024
Reply from Vonovia
Thank you! We appreciate the positive feedback.
Thanks vonovia for my new apartment
Thanks vonovia for my new apartment, I appreciate the contract.
August 26, 2024
Reply from Vonovia
Thank you! We appreciate the positive feedback.
Reply from Vonovia
Thank you for the positive review.
Scam
Its a scam company they charged me for one year and told me that they will get back to me but they not even texting me back now and i havent even lived there yet. The district managers name is sven ehlert a complete scam be aware. Im gonna make sure the whole company falls
August 19, 2024
Unprompted review
Reply from Vonovia
We apologize if our colleagues have not contacted you. We will be happy to forward your request to the responsible department. To do this, however, we need further information such as your rental agreement number.
The process was quick.
August 19, 2024
Reply from Vonovia
Hello Siva Prasad Sahu,
We're glad to hear that everything went so quickly. Thanks for the positive review.
The application is designed very good
The application is designed very good, it have a comfortable work flow, but the inbox was not working very good during my experience of working with Vonovia application. If the problem of application performance be solved, everything will be in the best condition.
August 12, 2024
Reply from Vonovia
Thank you for your feedback. We will forward this internally to the responsible colleagues.
Communication was very transparent
Communication was very transparent, quick reactivity. Appreciate if the App can work in English as well
July 24, 2024
Reply from Vonovia
Hello Senthilkumar Sankaranarayanan,
We are pleased that the communication went well. We are constantly working on improving our app and gratefully accept your suggestion.
Reply from Vonovia
Hello Vinay,
we are pleased to hear that you were happy with the process.
Vonovia’s communication with Tenant is…
Vonovia’s communication with Tenant is very very bad. It’s almost 3 days I have contacted Vonovia to get some details regarding my apartment. Every time I called they said we don’t know anything and cannot help. House Master is not replying. Since I have signed the contract I did not even get any information regarding electricity contract, I called Vonovia for this too. Created ticket on Vonovia APP but still no update. I am very upset on this. 😔
July 24, 2024
Reply from Vonovia
Hello,
We regret that the communication is so difficult and that you are still waiting for information. We have forwarded your description in order to provide timely remedial action.
Reply from Vonovia
Hello Peter Dianga,
We are pleased that you were satisfied with our employees. Thank you for your positive feedback!
It was good but little lengthy process.
July 22, 2024
Reply from Vonovia
Hello Harpreet Kaur,
Thank you for your feedback. We're glad to hear that your overall experience was good. We appreciate your patience and will strive to improve our processes to be more efficient in the future.
Top Service
July 4, 2024
Reply from Vonovia
Hallo Hamidullah Ahmadi,
herzlichen Dank für die 5 Sterne Bewertung!
Reply from Vonovia
Hallo Babar Hussain Butt,
es freut uns sehr zu hören, dass Sie unseren Service als exzellent, bequem und freundlich empfinden. Vielen Dank für Ihr positives Feedback!
It was good!
July 1, 2024
Reply from Vonovia
Hello Devika Sabu,
Thank you for your positive feedback. We're glad to hear that your experience was good!
Everything was driven through app and…
Everything was driven through app and hotline was very much responsive.
July 8, 2024
Reply from Vonovia
Hello Pradip Kumar Banerjee,
Thank you for your positive feedback. We're glad to hear that everything was efficiently managed through the app and that our hotline was very responsive. We appreciate your comments!
Vonovia is the best
Vonovia is the best. Their services with App and client support center is simply amazing and appreciative. Thanks a lot.
June 28, 2024
Unprompted review
Reply from Vonovia
Hello Netra Bhandari,
Thank you for your kind words and positive feedback. We're delighted to hear that you find our services, including the app and client support center, amazing and appreciative.
Because of the good humanitarian…
Because of the good humanitarian service. Vielen Dank
June 17, 2024
Reply from Vonovia
Hallo Barbara Gyamaa Amoah,
Thank you for your kind words and for acknowledging the humanitarian service. We are delighted to hear that you are satisfied and appreciate your gratitude.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.