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Vonwolf K9 Ltd Reviews 293

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TrustScore 3.5 out of 5

3.5

Animals & Pets
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Rated 3 out of 5 stars

Great products but unfortunately their customer service team is very poor. Will tell you items are out of stock when they appear in stock on website, and not reply to any emails. Not great for those w... See more

Rated 5 out of 5 stars

Top service from the vonwolf team, I must say nothing was to much trouble. Alan and his female assistant couldnt do enough to help and guide me through the products I wanted to purchase. Alan took his... See more

Rated 1 out of 5 stars

UPDATE: in response to theirs. Multiple issues, paid for next day delivery - didnt arrive, reached out and requested refund, hasn't happened (ordered two weeks ago) Product arr... See more

Company replied

Rated 4 out of 5 stars

Bought a hermsprunger correction collar from Von Wolf after being recommended by a dog trainer friend. Was sceptical and a bit worried as it looks a bit aggressive but have to say it’s been a game c... See more

Company details

  1. Animals & Pets

Written by the company

VonWolf K9 Equipment has been trading for over a decade supplying tried and tested K9 equipment to the MoD, Police and Sports Dog World, we stock a vast range of equipment from Bite Suits to Dog Bowls. We are ourselves active in competitive IPO and regularly train along side the MoD and Police.

Contact info

3.5

Average

TrustScore 3.5 out of 5

293 reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Super fast delivery of a quality product

Ordered an item in December and it arrived with Royal Mail less than 24hrs later.
Amazing! I know that could just have been good timing but nonetheless they must have been extremely efficient in any case.
Exactly what I needed. Good quality product.

December 11, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Ordered yesterday afternoon, item was to be delivered in 2 working days but came today. Excellent service, well packaged and very fast delivery. Will definitely order more in future.

December 8, 2020
Unprompted review
Rated 5 out of 5 stars

Once again an excellent service…

Once again an excellent service provided by von wolf. Speedy delivery which was important as I required the product to keep up with my dogs regime.
Would and have recommended von wolf to anybody who requires a very professional service.

November 23, 2020
Rated 5 out of 5 stars

All ways a pleasure to do business with…

All ways a pleasure to do business with you.

Kept up to date on all orders and prompt delivery if in stock.

If not - you will be informed and the website also shows out of stock items, not like some websites; that take your order and then give you a lead time.

November 23, 2020
Rated 4 out of 5 stars

Obviously great quality

Obviously great quality, arrived on time. But unfortunately it keeps slipping down, which concerns me, as my boy starts pulling. I've taken links out to fit it snuggly.

October 19, 2020
Rated 5 out of 5 stars

✨5 stars ✨

✨5 stars ✨ after buying the wrong size Rexspex for my dog they were more than happy to help with the exchange/refund. Thanks so much ❤️

September 24, 2020
Unprompted review
Rated 5 out of 5 stars

This is not the first time I have…

This is not the first time I have ordered from this company,and their service is second to none.Delivery fast and above all,their dog equipment is first class.Looking for top class equipment? Then don't hesitate to order from these guys,great work!

September 18, 2020
Unprompted review
Rated 5 out of 5 stars

bought collar for my dog from here

bought collar for my dog from here, I ordered wrong item both was same price but i selected one wrong out of 2 types of collar, i contacted them they managed to sort it before dispatch and sent out the correct one.

absolute life savers.

I don't normally write reviews on here but given the great customer service. I had to.

Will be back for more

September 15, 2020
Unprompted review

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