VOYA Official Reviews 

50
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Have an Account however I can't login, requested new password and that crap doesn't work they are straight trash

Rated 2 out of 5 stars

By the 10th day after I placed my order I had received no package and no email other than "we'll let you know when your order has shipped." Per the Shop app, a delivery attempt had been made two days... See more

Company replied

Rated 5 out of 5 stars

Eye-catching designs, quality fabrics and craftsmanship is what initially drew me to Voya. As I learned about their 'slow fashion' pholisophy (ethical sourcing, sustainable production), I'm even happi... See more

Company replied

Rated 1 out of 5 stars

I ordered from your site by mistake (wanted Voya beauty for my partners birthday) not willing to refund e vouchers , so even tho I have to give 1 star , its a ZERO from me

Company replied

Company details

  1. Clothing Store

Written by the company

Voya is our love of travel, fashion and people combined. Using contemporary design we engineer travel orientated fashion, creating flexible pieces made to work for people on the go and to last beyond the season. Using ethical production and sustainable fabrics, we stay conscious to the world around us and aim to inspire you to do the same.


Contact info

1.9

Poor

TrustScore 2 out of 5

50 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.9

All reviews

(50)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful retailer and efficient service

I have received two deliveries so far and both times I was extremely pleased both with the delivery and beautiful products.

Delivery to my UK address was quick ( next day) and I received status updates on every step of delivery via email which was really helpful.

Highly recommend this retailer!

December 24, 2020
VOYA Official logo

Reply from VOYA Official

Dear Sophia,
Thank you so much for taking the time to write this lovely review! As an independent business we really value feedback such as yours. Best Wishes, Team Voya x

Rated 3 out of 5 stars

MIXED BAG

Speed of delivery was good
Would love to know more about their great ethical commitment; apparently they give a lot of money to charity. Thats admirable, which charity and what percentage of sales are you working to? Would be interesting to know more?
Quality of product looks good.
Packaging is clumsy. Great that it uses biodegradable plastic and recyclable cardboard, but something which also reflects the product price and isnt straight off the shelf would be nice.
Branding is poor, looks like a microsoft Word drafted graphic. Experience can be easily improved with a branding & design overhaul. Thank you.

December 21, 2020
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Reply from VOYA Official

Dear Jethro,
We are disappointed to read your review, the cashmere socks you purchased are 100% cashmere and have had great feedback. The packaging for these items is 100% recyclable, the bag of the socks is 100% bio-degradable, but we will review all packaging and branding for future collections.
As an independent brand, who work directly and donate a lot of our proceeds to charity, we are disheartened to read your review, but we do appreciate your feedback.
Best Wishes.

UPDATED REPLY :
Thank you for your revised review. You can read about our ethical endeavours and our charity contributions, on our website. So far we have donated more than 18% of total sales figures to charity. Here is the link to the charities we support : https://www.voyaofficial.com/blogs/voya/charity-donations

Rated 5 out of 5 stars

Easy to use website

Easy to use website for last minute gift card purchase. Trusted company, always reliable.

December 21, 2020
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Reply from VOYA Official

Dear Anne, Thank you for taking the time to write your lovely review. Merry Christmas & All the best, Team Voya x

Rated 1 out of 5 stars

The way the skirt is sewed is not…

The way the skirt is sewed is not correct, the size is larger than described on the website, i have to pay for sending it back. Will not buy from this website again.

And thank you for your prompt reply, voya official. This skirt is now sewed in diagonal as you claim.

October 5, 2020
Unprompted review
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Reply from VOYA Official

Dear Marina,
We are sorry to hear you are unhappy with the Arich silk skirt, kindly note it is bias cut, so it is sewn on a diagonal grain. We will double check the sizing charts as per our website to make sure these are correct and we thank you for your feedback on this. As an independent brand, unfortunately we cannot reimburse the return postage. We are disheartened to read your review, but we appreciate your feedback. Best Wishes.

Rated 5 out of 5 stars

Over the moon!

So so pleased with my dress from Voya! It arrived really quickly and wrapped beautifully. It fits like a dream and is so versatile so I know I will be able to wear this piece time and time again which I love.
I'm on a path to developing a more capsule wardrobe so this is a perfect addition and I really love the fact that Voya are using sustainable fabrics and not contributing to 'disposable/fast fashion.'
All round a huge thumbs up from me and I will definitely be a returning customer. Thank you Voya!

September 10, 2020
Unprompted review
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Reply from VOYA Official

Dear Elise,
We are so glad you love the Volans dress, and hope it will be part of your capsule wardrobe for a really long time! Thank you so much for these kind words and for taking the time to write this lovely review. Best Wishes,
Team Voya x

Rated 5 out of 5 stars

Silk vest top - love it

Really happy with my purchase... very nicely packaged and a very versatile piece that I’m sure I’ll get a ton of wear from!

September 9, 2020
Unprompted review
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Reply from VOYA Official

We are really glad you love the Vela Silk Camisole!
Thank you so much for the review. x

Rated 5 out of 5 stars

Gorgeous clothes and exceptional customer service

I love this company. They have a very personalised approach which feels caring and attentive. I have tried out several of their items and have kept the black adjustable skirt which will be great for the autumn/winter and for cooler summer days i think as well. I like the way that the length can be varied and think it looks rather nice with the sides at different levels! The clothes all feel lovely- luxurious fabrics and i find the monochrome tones very wearable - lovely to accessorise with bright jewellery, shoes or lipstick - or hair! The service has been really speedy every time i have used them - both for delivery and for acknowledgement of returns and payment of refunds - even through lockdown when most companies were operating more slowly. So, overall, amazing clothes and customer service - i have recommended Voya to friends.

September 8, 2020
Unprompted review
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Reply from VOYA Official

Dear Nicky,
Thank you so much for taking the time to write this lovely review!
We are so glad you love the skirt, and hope it will be part of your wardrobe for a really long time! Thank you for recommending us to your friends. As an independent business we really value this.
Best Wishes,
Team Voya x

Rated 5 out of 5 stars

Excellent service received with…

Excellent service received with delivery updates. My dress arrived in a lovely box securely packaged. Trying it on I was a little apprehensive as I am 6ft and have a larger chest but it fitted perfectly. Like it was made for me! Material is stunning and you can really see the quality. Will definately be ordering more!

August 27, 2020
Unprompted review
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Reply from VOYA Official

Thank you so much for your lovely comments! We are so glad you are happy with your purchase of the Draco Silk Dress. We are so grateful to have you as a loyal customer. All the best. x

Rated 5 out of 5 stars

Omg I absolutely love this brand!!

Omg I absolutely love this brand!!! I love the cuts and the fabrics. It’s hard to find sizes that fit me as I’m petite (5’2) but Voya falls and shapes me perfectly. Can’t recommended the quality highly enough and I love the classic mixed with a sophisticated modern edge.

August 27, 2020
Unprompted review
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Reply from VOYA Official

Thank you for taking the time to write this lovely review!
We are so glad you are happy with your purchases! Have a lovely day.

Rated 5 out of 5 stars

Super swift and speedy service

Super swift and speedy service, and high quality product. Pleased with the purchase.

August 8, 2020
Unprompted review
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Reply from VOYA Official

Dear Duygu,
Thank you for taking the time to write your lovely review. We are glad you love your purchase! All the best, Team Voya.

Rated 5 out of 5 stars

Voya is exactly what I was looking for

Voya is exactly what I was looking for. Great quality clothes made ethically and sustainably. Their philosophy is clear throughout the whole experience of shopping with them. Collections are minimal, and clothes are of great quality, so I am sure they will last for ever.
My journey with Voya started with a purchase of polaris silk top and I loved it for the cut, the fit and the quality of material. The silk made me feel cool immediately, I don’t recall having the same experience with any other silk pieces I’ve had before, it will be my essential travel companion. I was so impressed with it, I went back for more and ordered neptune silk midi dress, which has a great cut and the craftsmanship is impressive.
I like the ethos and was really pleasantly surprised when I received my first order, as the content made me believe in the eco message even more – I will not disclose here what the little gift was in case, like me, you’d like to be surprised, but it definitely proves the companies philosophy.
I’ve had returns (as ordered each item in two sizes), which was processes very quickly. Customer service was very helpful and responds immediately. Delivery prompt and packaging smart. Overall a very pleasant experience which resulted in me having two lovely garments in my wardrobe and Voya gaining a loyal customer.

July 16, 2020
Unprompted review
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Reply from VOYA Official

Dear Monika,
We are so glad you love your purchases. Thank you so much for taking the time to write your lovely review. As an independent business it makes us all feel so proud, when we read such a positive review as yours. We are so grateful to have you as a loyal customer! All the best. x

Rated 5 out of 5 stars

Very smart and quick clients service…

Very smart and quick clients service and very good issues quality , comfortable but glamorous

July 12, 2020
Unprompted review
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Reply from VOYA Official

Dear Silvia, Thank you for taking the time to write your lovely review. We are glad you love your purchases! Have a lovely day.

Rated 3 out of 5 stars

Good service

Good service, great style and good packaging but the actual products is poor material quality for the price.

July 10, 2020
Unprompted review
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Reply from VOYA Official

Thank you so much for taking the time to write the review.
The Enif silk top is made with 100% silk front panel with modal sleeves and back panels, the Capella pants are made with quality modal poly mix sand washed fabric. We don’t feel they are low quality, but we do however thank you for your feedback. Our price is slightly higher than your average high street brand, purely because we are ethical and we pay a premium for our production, ensuring our workers are paid a fair wage. Also we give 5% of profits to local charities. Best wishes.

Rated 5 out of 5 stars

I love this brand,their clothes are…

I love this brand,their clothes are absolutely stunning and amazing material!
I absolutely recommend it, they are very professional and my delivery came right on time.

July 3, 2020
Unprompted review
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Reply from VOYA Official

Dear Angela. Thank you so much for your review. We are glad you love your purchases!

Rated 5 out of 5 stars

Eye-catching designs and 'slow life' philosophy

Eye-catching designs, quality fabrics and craftsmanship is what initially drew me to Voya. As I learned about their 'slow fashion' pholisophy (ethical sourcing, sustainable production), I'm even happier to support them. Their clothes make me looks stylish both at home and on the road. My favorite is the off-the-shoulder Alrai dress that you can dress up or dress down, for the beach or restaurant. I can't wait to try more pieces from their collection!

June 30, 2020
Unprompted review
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Reply from VOYA Official

That is a lovely review, thank you Pola! We really appreciate the support and it does mean a lot to us. Best wishes x

Rated 5 out of 5 stars

Neptune Silk Midi dress

I have their Neptune silk midi dress in white and it’s just so versatile and the most wonderful silk. I also love the attention to detail in the dress x

June 29, 2020
Unprompted review
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Reply from VOYA Official

Thank you for the lovely feedback, Annmarie. Best wishes.

Rated 5 out of 5 stars

Contemporary Travel Companions

I love Voya, their ethos is perfect and garments are totally an beautiful quality. I continually get stopped by people about my Vega Knit top which is perfect for any weather and occasion Very helpful and friendly to deal with. I highly recommend.

June 27, 2020
Unprompted review
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Reply from VOYA Official

Thank you for taking the time to leave your review, Celine.
Best wishes, Team Voya

Rated 5 out of 5 stars

First time purchase

Great fabric, cut & stitching. Would recommend going a size lager, however will be buying again! Voya my new favourite brand!

June 19, 2020
Unprompted review
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Reply from VOYA Official

Thank you for taking the time to leave your review, Hannah. Thanks for supporting a British brand.
Best wishes, Team Voya

Rated 3 out of 5 stars

Lovely, unique clothing

Absolutely love my dress. Unfortunately too big for me, despite buying the smallest size (due to my short height - 5"2 - as I'd say the dress is designed for someone a bit taller really). However, I made some slight alterations as I loved it so much! The site seems a bit glitchy as I had about 3 emails telling me that I hadn't completed my purchase, though upon enquiring, I was promptly assured that I had. Delivery was very quick and customer service great. Possibly a little overpriced for what it is, but makes up for it by being very wearable in lots of different settings, so I know I will get tons of use out of it. Overall, would shop here again :)

May 28, 2020
Unprompted review
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Reply from VOYA Official

Thanks for your feedback.
We are glad you love the Alrai Dress, and that you will get many wears out of it, as an ethical brand this is what we love to hear. Our price is slightly higher than your average high street brand, purely because we are ethical and we pay a premium for our production, also we give 5% of profits to local charities. Our email glitch we have already resolved thanks to your feedback. So please feel good about your purchase and enjoy every wear!

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