These guys are not to be trusted
These guys are not to be trusted
These guys are not to be trusted, dont be fooled by the pleasantry of their customer service, once an issue arrises they will turn very quickly. They have a 15% restocking fee if you cancel the order, which in of its self is fine, business needs to protect itself, but directly after placing the order i was informed that the clothes werent available, i enquired "can i cancel? or can we pause the order?" they said wait until we send you back details if the clothes are in, i reiterated not to continue with the order until everything was clear. They took 24 hours to come back to me and only when i enquired to see a factory photo of the dolls they sell i realised that these are completely false advertised on the website, the photos couldnt be any less simmilar appart from hair colour. Iv been in an arguing match with them since regarding a full refund and they claim they are still going to charge me the 15% of the total order, and claim the doll has been finished, even tho i told them not to proceed and through about 12 emails they were attempting to confirm things like what body size what head etc that id like to go for so its just a straight lie. The fact that these guys are willing to let their company be viewed in this light over effectivly £140 shows to me that they are only intestested in money and very short sighted. They even had the audacity to try make it look like they had agreed to waive the 15% but to only turn around and say, we only agreed to waive the 15% if you dont cancel the order..... WHAT??? Please dont make the same mistake that i did, do not trust the company, these kind of buisness's need to be brought to light and not supported
November 12, 2024
Unprompted review