vulyplay.com Reviews 1,527

The playground equipment is nice but ours came missing a piece. We tried to call the customer service and sent an email to their customer service without a response. The swing had a defective plastic piece and is unusable.

I purchased a swing set with three different swings, the cubby with the sandbox below it, and the shade cover. This was a very disappointing purchase. When I unboxed it, I found that every single piece of black tubing had damage to the powder coating. The damage varied from light scrapes to deep gouges due to poor packaging. There were also a few areas where the powder coating just wasn’t applied very well. I got it assembled by the end of May 2024, quite difficult due to a couple of the parts, not fitting together properly. Within two days I started noticing rust coming through the powder coating on many pieces. The swing set is not suitable for Texas heat and humidity. I reached out to the company, but they ignored me. The cubby has a trampoline floor but the roof is barely high enough for my four-year-old daughters to stand, let alone jump. If they were to jump, they would hit their heads on the black tubes that run along the ceiling of the cubby. It is certainly not suitable for kids six and up, as indicated on the company‘s website. I would definitely not recommend this swing set to anybody.

Very happy with our Vuly 2 Ultra trampoline. We went for the medium which is the perfect size for our 4 & 6 year old. Husband was able to put it together alone in less than an hour! Would definitely recommend getting the ladder as the trampoline is quite high off the ground.

This Aussie company is very easy to deal with. They communicated through the whole process, right up to delivery.

Amazing price for large ninja pro, great product.

Pretty easy to put together, just need time and patience,

Family love it

The Vuly team were so helpful when I rang them to make inquiries before purchasing. Everything they said turned out to be true and it was all delivered promptly.
The installation instructions are very clear and so much so I was able to build it with only the help of my 8 year old. Highly recommend these trampolines!

The quality of the products is great. My kid is using the trampoline from last few years, very happy with my buy.
Vuly's website and phone call service is also excellent. Moreover, replacement parts are available from Vuly, helps to save environment, as products can be repaired.

Vuly have great products that the kids love, they have fantastic customer service and fast delivery.

I purchased the :

360 Pro Max C3 (BPLOC3)
C3 Max Shade Cover (APLS13)
Seesaw Swing (ASWS10)
Nest Swing V2 (ASWNS2)
Seat Swing (BSWCS1)

in Dec 2024, couple of hiccups, the service was excellent I was advised of the delay, received an apology, in due course the swing set arrived.

2 little boys were so excited when Dad who spent all day building was finished.
The smiles and laughs were worth every cent.

The quality 5/5
Value 5/5

Hints: - 2 people to build it will take time be patient 😁

I purchased the Quest 2 Medium monkey bars with swing, roman rings and jungle rope attachments. There was a delay in the shipment. I rang Vuly and the customer service was efficient and helpful. I didn't attempt the assembly and paid for the installation service. The monkey bars and attachments are great quality. My 3 kids are enjoying using them and the medium size accommodates all 3 well. It's great they are spending more time outside!

Still haven't received my order from Dec 2024. Have received multiple emails with information saying my items are in stock and will be shipped shortly. Purchased for my sons birthday on the 26th Jan and he didn't have a present for his birthday, despite ordering so far in advanced and ensuring I took maximum shipping times into consideration. Have called and emailed to get updates. Emails have gone unanswered and received appologies over the phone but still no products. Was also offered an upgrade to my warranty as a result of all the issues but that hasn't been processed either. Thought Vuly had a good brand reputation, unfortunately this was an incorrect assumption. If you are considering a play set, go with funky monkey bars.

finished product is amazing
shipping took 3.5 weeks
Unfortunately one of the main support frames was actually welded the wrong way so was unable to use it
Spent 4 hours on hold waiting to speak to some one about what to do
They did submit a warranty claim however this took another 3 weeks to receive the new part.
The kids love it but I probably would not purchase another vuly product after this.

I purchased the Vuly Thunder 2 with all components including the water mister and sun shade.
Unfortunately Vuly have not designed these two components to work together, instead the water mister sprays directly into the sunshade when it is connected to pole as intended.
Upon contacting customer service the first time I was told to remove the sunshade when I wanted to use the mister! This is a silly recommendation as you want these components to work in conjunction in hot weather.

When I contacted Vuly customer service again, I was then told to cable tie it through the side netting instead of using the connections designed to connect it to the pole. For a $75 product Vuly think that an acceptable solution is to Gerry rig their “compatible” product to the side netting with cable ties which would damage the netting.

I have requested a return and refund as it is not fit for purpose, but customer service is delayed nd purposefully ignoring the issue.

Considering the outlay for these supposed “quality” goods it is very poor value for money. Customer service is obviously told to try and fob off customers.

Very disappointing, would give them 0 stars if I could.

I will note the basketball ring arrived broken, but they are replacing that.

After about 8 hours of construction standing back to see the visionary genius that is the Quest 2 Pro made it all worth it.
Very glad we opted for the 'Pro' over the standard Quest as my son LIVES for the cubby space. Perfect for hide & seek, hanging out with his mates, backyard camp nights (I found him napping up there one afternoon actually). The quality of the materials is second to none, built to last which is exactly what we were looking for.

Highly recommended.

We purchased the quest pro large playset and the quality is pretty awesome. Not gonna lie, there were some issues with a couple of parts missing and the replacement parts sent under warranty being wrong too at first but the customer service were really awesome to deal with and easy to get warranty sorted. Actual product looks great and very solid. I was hesitant at spending the price at first but definitely wirth it an looks way better than the competition. Plus I have ADHD and putting this type of stuff together can be challenging but between the guide and video instructions online it was easy to follow.

After 5 years of daily use and a particularly wet yard the w poles started to rust. I’m over the moon at being able to access half price parts. Ordering was simple online and collecting the parts so easy with the Vuly showroom and warehouse being close to the motorway. I didn’t realise you could actually go there to test out the trampolines. Such a cool place. Staff were very friendly and helpful.

I ordered a Vuly trampoline as a Christmas gift, but unfortunately, it didn’t arrive on time, which was definitely disappointing during such a special time of year. At the time, I was ready to leave a scathing review. However, Vuly’s customer service really turned things around. They acknowledged their mistakes, took accountability, and worked to resolve the issue.

Now that everything is sorted, I can honestly say I’m happy with the outcome. The trampoline itself is fantastic—high-quality, sturdy, and a huge hit with my kids!
They absolutely love it and spend hours jumping and laughing, which makes it all worth it. Despite the initial frustration, Vuly’s commitment to making things right has left me willing to shop with them again in the future.

excellent quality products, great range of accessories for trampolines and very fair prices.

We purchased a Vuly Ultra 2 Small trampoline on 10 November 2024, confident in the brand's reputation for reliability. While our experience had some hiccups hence 4 *, it ultimately improved.

The trampoline was delivered on 20 November, but we encountered an issue with a faulty T-joiner that delayed assembly. Although we lodged a warranty claim on 25 November, the customer service team only reacted after I posted a review on Trustpilot in January 2025. Following that, the replacement part was sent, and compensation was provided. While it's disappointing that it took a public review to get a response, the team acted promptly once they engaged.

The trampoline itself is fantastic quality and loved by the children. While the initial challenges were frustrating, the overall experience ended positively. I hope Vuly continues improving their processes to ensure smoother experiences for future customers.

The crew were easy do deal with, very happy with the Quest 2 set we got and they even put it in my trailer for me.