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Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, sturdiness, and durability, often highlighting features like strong frames, secure netting, and excellent bounce. Many people also commend the staff for being helpful, knowledgeable, and providing fantastic service, making the purchasing process smooth and enjoyable. However, some people were dissatisfied with customer service, reporting issues such as unresponsiveness, long waiting times, and a lack of follow-up. A few customers also experienced problems with product assembly, including missing parts, bent components, or poor installation services that left products unsafe or incomplete.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting the durability and sturdiness of items like... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting their sturdiness and... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness and efficiency. Many... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed significant... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Still waiting for our order to be delivered, but we've only heard great things about vuly trampolines. The ordering process and communication about our order status has been easy and quick. Our neigh... See more

Company replied

Rated 5 out of 5 stars

Recently purchased the Vuly Ultra 2 Smal Trampoline. Great size and fit for a townhouse backyard and For a 3 year old. Feels very safe and sturdy. Great customer service for back ordered products with... See more

Company replied

Rated 5 out of 5 stars

We purchased the Quest 2 Pro Medium. We are so happy with this product and its quality; 100% worth the price. It’s solid, sturdy, robust and weather-proof. Very cleverly designed too. Our children and... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ We recently purchased the Vuly 2.1 Large and have been extremely impressed. The frame is strong, high quality, and feels very secure. Assembly was simple thanks to the clear, easy-to-f... See more

Company replied


Company details

  1. Playground Equipment Supplier
  2. Bed Shop
  3. Bicycle Store
  4. Children's Toys Store

Written by the company

Based in Brisbane, Australia, Vuly has been at the global forefront of innovative engineering for trampolines, swing sets, monkey bars, basketball hoops, kids' bikes and many other outdoor play products. For over a decade, we've pushed the limits of innovation, safety and fun. We strive to engineer the world's safest outdoor play equipment. We operate in Australia, the USA & Canada.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome showroom & great communication

Awesome showroom & great communication with our order. Our kids can’t wait to get our jungle gym!

June 7, 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Francene,
Thank you for the glowing 5-star review! We're thrilled you had a wonderful experience in our showroom.
Thanks again,
Carlin M

Rated 5 out of 5 stars

We couldn't fault the service providedby Vuly…

We couldn't fault the service provided by Vuly starting with the service when we rang to purchase right up to the quick delivery service provided . We are delighted with our XL Vuly trampoline which is guaranteed to provide hours of fun for our grandchildren and their parents . We also believe the price to be great value .

August 1, 2025
Unprompted review
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Reply from vulyplay.com

Hey Jennie,

Thank you for the 5-star review and the kinds words. We are glad to hear you had a positive experience with Vuly service.

Cheers, Yash :)

Rated 5 out of 5 stars

We purchased the Vuly Quest 2 monkey…

We purchased the Vuly Quest 2 monkey bar set recently for our 3 kids and have been really happy with the purchase. It was a little time consuming to put together, but still quicker and easier than expected.
I love how easy it is to adjust the swing height - super handy as we have a 4 year old, 10 yr old and 13 year old.
I like how many different attachments are available - we are going to get them some new ones for Christmas.
The nest swing and flying fox is a hit.

July 30, 2025
Unprompted review
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Reply from vulyplay.com

Hey Michelle,

Thank you for sharing your experience with Vuly products and we're glad that you and your family are enjoying your Vuly.

Cheers, Yash :)

Rated 5 out of 5 stars

Fantastic communication and prompt…

Fantastic communication and prompt delivery. Great product! Highly recommend.

July 25, 2025
Unprompted review
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Reply from vulyplay.com

Hey Shae,

Thank you so much for your kind words! We're thrilled you had a great experience.

Cheers, Yash :)

Rated 5 out of 5 stars

We have owned a Vuly trampoline for… 4 years

We have owned a Vuly trampoline for over 4 years now and it still gets used regularly. We added the basketball hoop to it and it gets a lot of use. We recently ordered new springs and a support arm which eventually broke and the parts arrived in just 3 days which is exceptional. Plus any purchase made with Vuly is half price if you have bought an item from them previously. I cannot fault Vuly's business. Brilliant service and quality products.

July 24, 2025
Unprompted review
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Reply from vulyplay.com

Hello Kym,

Thank you for sharing you experience with Vuly products an service, and the 5-star review.

-Cheers, Yash :)

Rated 5 out of 5 stars

Absolutely LOVE our new Vuly Trampoline…

Absolutely LOVE our new Vuly Trampoline and Ninja set. We are off devices and outside playing more than ever. Really great quality, very easy directions to set up and our yard is definitely the yard of the neighbourhood.

June 24, 2025
Unprompted review
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Reply from vulyplay.com

Hi Jade,
We absolutely love hearing this! Hope the kids continue to have a blast for years to come. Thanks for taking the time to leave such a great review!
Cheers, Carlin M

Rated 4 out of 5 stars

Can’t put a price on fun!

Service was great with prompt delivery to a rural area. Great deals meant was good value purchase and really can you put a value on fun!

July 3, 2025
Unprompted review
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Reply from vulyplay.com

Hey Emma,

We’re thrilled with your 5-star review! Thank you for your support and kind words.

Cheers, Yash :)

Rated 5 out of 5 stars

Great addition

We recently purchased a Vuly trampoline, and it’s been a fantastic addition to our backyard. The build quality is outstanding—sturdy, safe, and designed to withstand the Australian weather. Our kids are thrilled and spend hours jumping and playing. The safety features, like the UV-tested netting and padded edges, give us peace of mind while they have fun .

June 23, 2025
Unprompted review
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Reply from vulyplay.com

Hi Jacki,

Thank you for taking the time to submit such a positive review. We are so glad to hear you and the family are enjoying your new Vuly trampoline!

Please don't hesitate to reach out to one of our friendly team on 1300 667 514 if you ever need assistance in the future.

- Emma J.

Rated 5 out of 5 stars

Amazing

So many selection and variety, they just have it all. Quick and great customer service and delivery. Highly recommend.

June 18, 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Ebonee,

Thank you for taking the time to submit such positive feedback. We are delighted to hear you had a wonderful Vuly customer experience.

Please don't hesitate to reach out to our friendly team on 1300 667 514 if you ever need assistance in the future.

- Emma J.

Rated 5 out of 5 stars

Vuly is the only brand I would buy…

Vuly is the only brand I would buy outdoor products from. I have bought many outdoor products over the years and Vuly is hands-down THE BEST quality product around (and looks good too). I have four children - my oldest is 28 and my youngest is 4. I have a large swing set and trampoline with many accessories. The bed and nest swings are large and durable. Even the big kids are happy and comfortable chilling on them. Having outdoor lounge space is crucial to my sanity! I'll never buy other brands again. Very happy customer.

June 19, 2025
Unprompted review
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Reply from vulyplay.com

Hi Donna,

Thank you for taking the time to submit such positive feedback regarding your Vuly equipment. We thank you for your consistent loyalty over the years and are so glad to hear your kids continue to love our products!

If you ever require assistance in the future, please don't hesitate to give us a call on 1300 667 514.

- Emma J.

Rated 5 out of 5 stars

Awesome experience all round!

Super fast delivery, incredible product, and assembly service was a lifechanger!

June 17, 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Chloe,
Your positive feedback is greatly appreciated. Thank you for the 5 stars!
Cheers,
Carlin M

Rated 5 out of 5 stars

Vuly #1

From ordering online to pick up was a smooth process. Assembled the Vuly Ultra 2 (Medium) in under 3 hours on my own. The quality and design makes it so simple. I have bought and assembled many trampolines over my time and would now go Vuly before any other.

June 14, 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hello,
Thank you for the fantastic 5-star review! We're so glad you had a great experience.
Cheers,
Carlin M

Rated 5 out of 5 stars

Quest 2 Pro Medium

We purchased the Quest 2 Pro Medium. We are so happy with this product and its quality; 100% worth the price. It’s solid, sturdy, robust and weather-proof. Very cleverly designed too. Our children and their friends love it and it provides endless entertainment and physical activity. We have just ordered the Bungee Swing and the Monkey Swing using vouchers given to the children for their birthdays by family members. Highly recommend Vuly products!

May 30, 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hey Emma,

Thank you for the awesome 5-star review. We really appreciate the positive words and glad to hear that you and your family are enjoying the Quest 2.

Cheers, Yash :)

Rated 5 out of 5 stars

Like

Like, Adore

May 13, 2025
Unprompted review
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Reply from vulyplay.com

Hey Ric,

We're so happy to see your 5-star review! Thank you for sharing your experience.

Cheers, Yash :)

Rated 5 out of 5 stars

Wouldn’t trust any other brand of trampoline

Wouldn’t trust any other brand of Trampoline other than Vulyplay for my grand children. Safety, customer service, engineering of product and guarantees are all important when choosing a brand. Vuly has it all

May 16, 2025
Unprompted review
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Reply from vulyplay.com

Hi Maryanne,

Thanks for taking the time to submit your positive feedback! We are glad to hear you are loving your Vuly trampoline and have had a good customer service experience.

- Emma J.

Rated 5 out of 5 stars

Fantastic product

Fantastic product, service and all round experience with Vuly :) Highly recommend spending the money on a well know reputable brand.

May 16, 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Kate,

Thank you for taking the time to submit your kind feedback.

We hope your kids love their new Vuly!

- Jeffrey S

Rated 5 out of 5 stars

I have absolutely no complaints

I have absolutely no complaints.
The quality of the products is unmatched, and so so easy to put together
Customer service is prompt and easy to deal with.
And the giveaways and deals are fabulous!
10/10 recommend vuly products!

May 14, 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Ashley,

Thanks for taking the time to leave such a positive review! We are so glad to hear that you had an excellent customer service experience and we hope you continue to love your Vuly.

Please reach out to our team on 1300 667 514 if you ever require additional assistance.

- Emma J.

Rated 5 out of 5 stars

Excellent customer service

I recently purchased a Vuly jungle gym. It shipped quickly and I hired a local handyman to assemble. The handyman did a poor job and I had a ton of extra hardware. Customer support was amazingly responsive and helped me figure out how to secure and stabilize the structure. My kids love it and have been climbing all over it. Can't recommend Vuly enough.

May 9, 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Dan,

Thanks for taking the time to leave such positive feedback regarding your Vuly customer experience! We are sorry to hear about the issues you had with the handyman, but are glad to hear they were quickly amended by our team.

We hope you continue to love your Vuly product and if you ever need additional assistance in the future, please give us a call!

- Emma J.

Rated 5 out of 5 stars

We purchase the Quest 2 L Ninja for the…

We purchase the Quest 2 L Ninja for the family, we already own a Trampoline and the Large Swing Set.
The quality of the product is second to none. We have owned the Trampoline and Swing Set for over 4 years and you wouldn't know it had been that long.
We have never had to replace a product, even the shade canopies that are above both are still in great condition. We were so excited when the new Monkey Bars come out with the shade above as we know this is going to last us decades of fun!
Great value for money as the whole family can use the equipment, and the Monkey Bars come with some great fitness attachments so we can workout in the backyard while the kids are playing!
Both purchases have been shipped quickly and the customer service Team are always easy to contact if you ever have any questions.
Honestly not sure why you would look anywhere else :)

May 3, 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Laura,

Thank you for taking the time to submit such a positive review regarding your Vuly products. We appreciate you being a loyal customer and we hope you continue to love your Vuly monkey bars!

Please don't hesitate to reach out to our friendly team on 1300 667 514 if you ever require additional assistance.

- Emma J.

Rated 4 out of 5 stars

Quest 2 Small

We've recently purchased the Quest 2 Small and accessories.
Overall for the price we paid it's pretty good. We were missing a few bolts but I instantly emailed through and received an email back straight away on how to claim on warranty and the missing bolts have already been shipped out.

Service over email was quick and easy.
With the quest 2 being bigger than expected I'll be ordering more accessories shortly 🙂

May 3, 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Kate,

Thank you for taking the time to submit such positive feedback!

We are sorry to hear about the initial issues you experienced, but are glad to know they were amended quickly for you.

Please feel free to send us an email at reviews@vulyplay.com if you'd like to provide any additional feedback, and don't be afraid to reach out to us on 1300 667 514 if you require any additional assistance when purchasing your accessories!

- Emma J.

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