VWFS Rent-a-Car - Manchester Reviews 

80
TrustScore 4.5 out of 5

4.7

Inchcape Manchester, Fifth Avenue, Village Way, Trafford Park, Stretford, M17 1JL Manchester, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Really happy with service. No waiting, no long paperwork, all straight and simple.Attentive and polite staff. Highly recommend.

Rated 5 out of 5 stars

Collected a van early morning after booking late evening the night before following a breakdown. Van wasn't 100% charged but had adequate charge for my needs and it was communicated that I just neede... See more

Company replied

Rated 5 out of 5 stars

From start to the end, Jay was brilliant providing a personable service being extremely helpful with all my questions Unlike other rental places, the vehicle you book is the one you get. We ne... See more

Company replied

Rated 5 out of 5 stars

A wonderful service. Very friendly, very clean van with under 100 miles on the clock when I picked it up. It took just 5 - 10 minutes to do the paperwork and then I was away in a brand new e-Transpo... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Inchcape Manchester, Fifth Avenue, Village Way, Trafford Park, Stretford, M17 1JL, Manchester, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

80 reviews

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4.7

All reviews

(80)

857 reviews in the last 12 months

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Rated 5 out of 5 stars

Last min electric van hire

Collected a van early morning after booking late evening the night before following a breakdown. Van wasn't 100% charged but had adequate charge for my needs and it was communicated that I just needed to return with the same level of charge as I had collected it with.
No issues at all with the vehicle whilst I had it, immaculate condition, still smelt new and was a good test to see how an electric vehicle could work for my business. Would have no issues renting from them again.

June 9, 2026
Unprompted review
VWFS Rent-a-Car - Manchester logo

Reply from VWFS Rent-a-Car - Manchester

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Top class service, new vans

From start to the end, Jay was brilliant providing a personable service being extremely helpful with all my questions

Unlike other rental places, the vehicle you book is the one you get. We needed a certain size cargo space and was worried to find out on pick up day that we’d been given a smaller vehicle

However Jay assured me the van I went to view was the same one that I’d be booking. The van was was perfect for our family road trip and being able to know the right van would be available made it a stress free experience

The van had 30 miles on it and we were the first ones to rent it so it was immaculate

May 26, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - Manchester

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Wonderful friendly service with clean new vans

A wonderful service. Very friendly, very clean van with under 100 miles on the clock when I picked it up. It took just 5 - 10 minutes to do the paperwork and then I was away in a brand new e-Transporter.

The entire experience was delightful and I would highly recommend for your rental needs. I will definitely be back when I need another van.

May 1, 2026
Unprompted review
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Reply from VWFS Rent-a-Car - Manchester

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Rated 1 out of 5 stars

The worst company I've ever dealt with

The worst company I've ever dealt with. If I could give them 0 stars I would. Booked a Kombi 6 seater van in March at the Manchester branch for our family holiday in July. Paid deposit, received confirmation email, all good. Phoned last week to add an additional driver and was told that they no longer have rental business and there is no van for me. When were they going to tell me? I now have to sort an alternative and given that almost 3 months has passed hire prices have increased massively. Have emailed VWFS customer services, no response. Still waiting for my deposit to be returned. No offer from VW to help me sort an alternative. Awful. Avoid.

May 28, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Manchester

Hi Neil,

Thank you for taking the time to provide us with this feedback.

We have investigated the issue directly with the Regional Sales Manager. We are sorry that you experienced this and apologise on behalf of the location for not communicating the closure of their branch.

This is not our best practise and, even in uncommon instances such as these, we have ensured that greater operational focus takes place to prevent this from happening again in the future. On a more positive note, we are delighted to know that you have since chosen to book with us again at our Stoke branch.

If you require any support at all, please do get in touch with us at rentacar@vwfs.co.uk.

Regards,
VWFS Rent-a-Car

Rated 5 out of 5 stars

Brilliant experience from Mark and his…

Brilliant experience from Mark and his team, awesome rental vehicle - we loved it that much we bought it !
Great service, communication and professionalism. Thanks again mark!

December 13, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Manchester

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

First class experience, highly recommend

Returning customer. Another fantastic experience from Mark and team, easy collection, easy drop off, near brand new, clean and reliable van, everything you need and want from a rental. First class service once again, cannot recommend enough. Thanks Mark.

March 10, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Manchester

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Excellent service from Mark at VWFS

Excellent service from Mark at VWFS. Friendly and professional. Simple and seamless rental procedure and superb range of quality vehicles available.

February 27, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Manchester

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Very impressed

This is third time I've hired a van from VWFS and I continue to be really please with the quality and price of their offer - will definitely be booking again when needed!

February 19, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Manchester

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Amazing service at a great price.

As always, Mark at VWFS provides fantastic service. He is extremely friendly and professional, and nothing is too much trouble. We ran into a small issue and even on his day off, he went above and beyond to get this rectified for us. Thanks again and will be returning in the summer for another great vehicle.

February 19, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Manchester

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Who knew renting would be so easy

Who knew renting would be so easy! Excellent service from Mark, friendly professional experience. Will definitely use again. Well done VW!

February 14, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Manchester

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

beautiful Crafter long wheel base van

It has got 8 gears DSG.
it really smooth and fuel efficiency.
Huge space, Make sure you really need them.
Renting from Mark Walker, He just makes everything simply .
Thanks Mark, Will definitely come back again and again.

February 11, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Manchester

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Mark at the rental site for VW is one…

Mark at the rental site for VW is one of the best guys you could find in this industry. Always willing to help you. Gets the vans ready when needed and just generally professionalism and mannerism is on point.

Thanks for all your help.

Usman

February 10, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Manchester

We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!

Rated 5 out of 5 stars

Mark is such a great guy

Mark is such a great guy. He was really nice and welcoming. Made the process seamless all through. And the van was such a great delight. So much space and had a smooth ride to and fro.
I'm definitely recommending.

January 23, 2025
Unprompted review
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Reply from VWFS Rent-a-Car - Manchester

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

very good experience in VOLKSWAGEN MANCHESTER

Hi,

i rented a caddy from VWFSrentacar.co.uk in September.
The experience was perfect from the beginning to the end.
Thanks to Mark Walker that made everything to make me feel comfortable to hire this small van knowing that i'm not a UK citizen.
I should return the vehicle about 5 o'clock on Friday and he asked to his colleague to wait for me after the opening hours...
I can say he went the extra mile and i can only recommend VW manchester if you need to rent a car or van.
Txs for all.

September 9, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Manchester

Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Amazing experience

Amazing experience, handsdown one of the cheapest and newest Van hire. Easy process.
Mark at Van hire center was amazing.

October 18, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Manchester

Thank you taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.

Rated 5 out of 5 stars

Excellent service & experience..

We hired a VW ID Buzz last week, Mark was first class and made the whole process seamless. I wouldn't hesitate to hire again, many thanks!

September 26, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Manchester

We’re glad to hear that you enjoyed your VWFS Rent a Car

Rated 5 out of 5 stars

Excellent service.

Hired a van to take one of our sons to uni. All went very smoothly and the VWFS transporter was in excellent condition and great to drive. Very quick pick up and drop off service too.

September 13, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Manchester

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Amazing service

Amazing service

September 19, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Manchester

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Superb service

Superb, great new vehicles, excellent communication from Mark all the way through. Great value for money. Easy to set up for taking the vehicle into Europe too.

September 9, 2024
Unprompted review
VWFS Rent-a-Car - Manchester logo

Reply from VWFS Rent-a-Car - Manchester

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

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