VWFS Rent-a-Car - Portsmouth Reviews 

145
TrustScore 5 out of 5

4.9

Breeze Volkswagen Van Centre Portsmouth, Garwood Road, Dunsbury Park, PO9 4FE Portsmouth, Havant, GB


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Rated 5 out of 5 stars

2nd time of renting a vehicle all went smoothly vehicle was ready ,clean and fuelled when collected , drove without fault all staff very friendly and answer all queries professionally

Company replied

Rated 5 out of 5 stars

Shafi, Sven and the team are super friendly and made the collection and drop off process really easy. Only small critique is the parking area at the dealer is seriously lacking, on drop off it w... See more

Company replied

Rated 5 out of 5 stars

Rented seven seater VW hybrid auto car. Loved the car and the whole driving experience. Aircraft style configurations. From the initial call to return of the car, Shafi was very helpful through out. H... See more

Rated 5 out of 5 stars

VWFS is fabulous. Top class 9-seat people carriers are what I need once or twice a year for family holidays, and they've just come good for me again. Staff are super helpful, and delivered the day bef... See more

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Contact info

  • Breeze Volkswagen Van Centre Portsmouth, Garwood Road, Dunsbury Park, PO9 4FE, Portsmouth, Havant, United Kingdom

  • 02392 652255

4.9

Excellent

TrustScore 5 out of 5

145 reviews

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4.9

All reviews

(145)

874 reviews in the last 12 months

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Rated 5 out of 5 stars

California Dreaming

This is our second time hiring from Shafiur and his team, This time we hired a California for a two week road trip to Scotland.
The camper was practically new, with the most impressive all terrain wheels, I was told by a young lad that my wheels were sick!!! made my holiday.
Being able to set the air con in the back of the camper was a real game changer, as we were traveling with our dog and the weather was really hot.
The camper is very well equipped with everything you need, We were particularly impressed with the capacity of the fridge which is run off a leisure battery and the chairs that slot into the roof.
It was easy to drive and park, going under most car park hight barriers. Only had to jump out twice to double check!!!!
Thanks to the extensive range of campers on offer to hire, and the customer service that Shafiur and his colleagues show, we are already planning our 3rd hire, and want to try out the Grand California, just for comparisons and research purposes, and nothing to do with that fact that they have a shower and toilet

April 26, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Portsmouth

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

Great w/endBooked a van with rentacar spot on…

Booked a van with rentacar spot on service hand over very easy.
A good team thank you
Geoff P

May 10, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Portsmouth

Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.

Rated 5 out of 5 stars

Car Hire

Provided new car and the team is very supportive

April 10, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Portsmouth

Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

Absolutely Grand Experience in the Grand California

Exceptional service from Shafiur and Adriana - easy to book and great handover from Robbie, explained the vehicle so well before use. Put me at ease on the driving experience and it really does drive like a car - as a female driver that was a little daunted at the prospect of a big van - it was so easy and a pleasure to drive! Warning sensors, back up camera and easy cruise control - Needless to say I did not put a scratch on it!! Leisure battery lasted the whole week and easy to charge while driving, Gas lasted the whole week, and even used heating all night. Very economical on diesel and for a family of 4, husband, wife and 14 yr old boy, 10 yr old girl - absolute dream holiday all over north Cornwall and Devon.

March 28, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Portsmouth

Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

Great service

Easy, clear & quick to book online. A team of very considerate and capable humans backing that up and stepping in to help and advise. Nice folks. We were able to change our booking at very short notice. Bonus: Get the hire cost reimbursed if you subsequently buy a van. The hire cost is reasonable in any rate.

March 23, 2024
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Reply from VWFS Rent-a-Car - Portsmouth

Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

Perfect Car Hire Experience

We hired a VW Amarok for a weeks holiday in Scotland.
The vehicle was new, in pristine condition, and excellent value for money.
Adriana and Shafiur were great to deal with. And compared with previous car hire exeriences, we wouldn't use anyone else. Highly recommended.

February 16, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Portsmouth

Thanks for sharing this feedback, we're happy to hear that you had a great experience.

Rated 5 out of 5 stars

Excellent service

Excellent service. I rented a van for a second time and the service was great 👍
Highly recommended 👌

January 20, 2024
Unprompted review
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Reply from VWFS Rent-a-Car - Portsmouth

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

Outstanding service all round from…

Outstanding service all round from Shafi and his team who are so accommodating at all times and find the perfect solutions for us! Highly recommend using Breeze Portsmouth! Keep up the amazing work team

November 1, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Portsmouth

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

Shafi has always been so helpful…

Shafi has always been so helpful whenever we’ve needed to hire a car or van. No ask is too big for him and he’s always very responsive and gives great customer service. Speak to Shafi if you go there!

November 6, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Portsmouth

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

All done online

All done online. Easy to use the website. Felt safe and secure (wish they took Amex cards - but they accept all major cards and credit cards)

Easy delivery and hand over. Also flexible with drop off as hard to get to location. Friendly staff. Would hire again.

November 2, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Portsmouth

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 4 out of 5 stars

I had a Breakdown on my way to pick up…

I had a Breakdown on my way to pick up the Rental, which made me considerably late & outside the 'Pick up' Hours...
The chap who I dealt with (cant recall his name) went out of his way to work late & wait for me... Much appreciated

September 6, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Portsmouth

Thanks for taking the time to share your feedback.

Rated 4 out of 5 stars

We loved the California Ocean!

We loved the California Ocean we had for the week! Sven took me through all the technical aspects of it on pick up which helped us get to grips with it from day 1. The only reason I’ve given a 4* is the return experience, which given the option would be -1*. Roni who we dealt with was rude, arrogant and unhelpful. We had unfortunately stayed overnight on a campsite that had a dirty driveway after heavy rain so the van on the outside had picked up dirt, like all vehicles do when it’s wet! He told us he couldn’t check the van for damage so we asked the valets at Breeze Bournemouth if they could give it a quick wash on the outside (we got a very conscientious valet who did a thorough job). Roni then marked it on the form that it was dirty which I argued it now wasn’t and then he quibbled about the fact there wasn’t an anti bac spray, which there wasn’t when I picked it up. Sadly, his behaviour means I won’t use Breeze again as it marred a fantastic week. Such a shame as the van was brilliant!!!

September 1, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Portsmouth

Thanks for taking the time to share this feedback with us. We’re sorry to hear about the experience that you had when renting a vehicle with us. We take complaints of this nature seriously and will be investigating this with the rental location. Thank you, VWFS Rent-a-Car.

Rated 5 out of 5 stars

Hired a Grand California for a long weekend

Hired a Grand California for a long weekend break. Shafi and his team made us welcome from initial email contact then collection and return.
The whole experience of hiring a VW Camper is a must for everyone.
Totally fell in love with the Grand California. The build quality is a credit to VW.
Cannot wait for the next long weekend break away using Shari and his team again.
Regards Steve & Lisa.

September 1, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Portsmouth

Thanks for taking the time to share your feedback.

Rated 5 out of 5 stars

Sven and his team were very helpful and…

Sven and his team were very helpful and gave full technical advice on the hire of the VW California Ocean .. a very enjoyable few days driving it

September 1, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Portsmouth

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

Fantastic Service

Fantastic service from Shafi and the team, the van was perfect for our family weekend away. We will be back again for our next trip

August 26, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Portsmouth

We’re glad to hear that you enjoyed your VWFS Rent a Car.

Rated 5 out of 5 stars

VWFS Portsmouth is fabulous

VWFS is fabulous. Top class 9-seat people carriers are what I need once or twice a year for family holidays, and they've just come good for me again. Staff are super helpful, and delivered the day before and collected the day after - which saved me taking 2 extra days holiday too. Prices are highly competitive. Will be back next year. Thank you VWFS Portsmouth.

August 29, 2023
Unprompted review
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Reply from VWFS Rent-a-Car - Portsmouth

Thanks for the great review.

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