We have just returned from a short trip to Ireland, I would just like to say how helpful and professional the rental went, that’s all thanks to Annie, who went above and beyond to make this trip possi... See more
Location
Switch locationMotus Commercials Stoke, Leek New Road, Stoke, ST6 2DE Stoke-on-Trent, England, GB
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Once again, Annie saved the day after our own car developed a fault a couple of days before we were heading off to Edinburgh. Great service from Annie providing us with a lovely clean Maxivan. Our sup... See more
Company replied
Annie was our saviour after we were let down by VW in Manchester. She went above and beyond to get us the vehicle we needed for our family holiday. Seem less handover and drop off, really couldn't r... See more
Company replied
Annie was fantastic and made things really clear and easy and accommodated all my requests (late change from a short wheel to a long wheel base van) with a smile
Company replied
Company details
Written by the company
We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.
Contact info
Motus Commercials Stoke, Leek New Road, Stoke, ST6 2DE, Stoke-on-Trent, England, United Kingdom
4.4
Excellent
15 reviews
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Ireland trip
We have just returned from a short trip to Ireland, I would just like to say how helpful and professional the rental went, that’s all thanks to Annie, who went above and beyond to make this trip possible, I would highly recommend VW Rental for any customers wanting a top class service, thank you very much, J.D.
July 24, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hire of Multivan
Annie was very helpful and did a brilliant job when we hired a Multivan to use at our daughters wedding.
Thank you so much 😊
May 29, 2026
Unprompted review
Reply from VWFS Rent-a-Car - Stoke (Vans)
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Fabulous service
Fabulous service, great vehicle, clean, low mileage.......Annie and Conall treated me really well .....thank you
May 18, 2026
Unprompted review
Reply from VWFS Rent-a-Car - Stoke (Vans)
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Really helpful service
Annie was fantastic and made things really clear and easy and accommodated all my requests (late change from a short wheel to a long wheel base van) with a smile
May 19, 2026
Unprompted review
Reply from VWFS Rent-a-Car - Stoke (Vans)
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Once again
Once again, Annie saved the day after our own car developed a fault a couple of days before we were heading off to Edinburgh. Great service from Annie providing us with a lovely clean Maxivan. Our superb go-to rental company. Many thanks David & Tish Hopwood.
March 23, 2026
Unprompted review
Reply from VWFS Rent-a-Car - Stoke (Vans)
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Very good service
November 1, 2025
Unprompted review
Reply from VWFS Rent-a-Car - Stoke (Vans)
Hi there!
Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!
Many thanks,
VWFS Rent-a-Car
Great customer service
Annie was fast, efficient, helpful and a real pleasure to work with. The van we hired was ready on time and in a great condition, the whole process was made very easy for us.
October 17, 2025
Unprompted review
Reply from VWFS Rent-a-Car - Stoke (Vans)
Hello,
Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.
Many thanks,
VWFS Rent-a-Car
Great Customer Service
Annie was our saviour after we were let down by VW in Manchester. She went above and beyond to get us the vehicle we needed for our family holiday. Seem less handover and drop off, really couldn't recommend Annie highly enough.
August 4, 2025
Unprompted review
Reply from VWFS Rent-a-Car - Stoke (Vans)
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
Amazing
Amazing! Can’t fault the service. Annie was amazing van was great and flexible hire terms good value for money really can’t pick fault. Would hire again from these unsteady of other large firms these are better 100%!!!!!
Thanks
May 12, 2025
Unprompted review
Reply from VWFS Rent-a-Car - Stoke (Vans)
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
Once again
Once again, I have received absolutely fantastic service from these guys. Another virtually brand new van, smooth pick up and drop off. I wouldn't hesitate to use VWFS again.
January 20, 2025
Unprompted review
Reply from VWFS Rent-a-Car - Stoke (Vans)
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
Really great service
The service I received was outstanding. Annie the lady I dealt with was so lovely and easy going. She went out of her way to give me a really good service. The vehicle was in immaculate condition and ready for collection. On the whole very happy with the service and would use them again.
December 23, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Stoke (Vans)
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
Rented the ID Buzz Van and I didn’t…
Rented the ID Buzz Van and I didn’t want to return it. Annie the rental manager was nice and the overall customer experience was lovely. I am definitely renting again. Thanks
November 28, 2024
Unprompted review
Reply from VWFS Rent-a-Car - Stoke (Vans)
We’re glad VWFS Rent-a-Car could provide you with a super hire experience. Our team looks forward to serving you again soon!
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