wagamama Reviews 

My wife and I went to Wagamama at Cheshire Oaks, got to say the food was not up to our standard and warm but not hot, overpriced. Lacked presentation and the rice on my plate looked though it was thrown on the plate not like they do in Asian countries like Thailand , they use rice molds or rice shapers for simple and effective presentation. My wifes dish Yaki Soba - Chicken & Prawn and it was too dry. The Porks Ribs side dish was disgusting taste, neither of us could finish this food off, Strawberry Spritz at £7.20 each was also disgusting. The bill was £59.00 although we got 20% off by presenting Blue Light Card. The background music was truly loud making it difficult to have a conversation. Took ages before we could find anyone to pay our bill, be good to have someone on the till at all times and perhaps they can greet customers leaving the service staff free to improve wait times.
The young girl was polite but we were decided after our negative experience not to tip. My wife is Thai and knows how to cook and could teach your chefs about presentation but coming here was absolute joke. Certainly need to teach your chefs how to prepare and how to present food. Cooking needs to be improved. Top things up no serviettes on the table and the cutlery was dirty. Been previously but this time is our last time. On our way home we popped into Burger King, friendly staff, clean tables and food was prompt, serviettes etc. Big difference.

Excellent service at Wagamama Touchwood Solihull on Saturday 18th April. We were served by the lovely Lola, who was friendly, knowledgeable, and helpful. She helped us choose the perfect dish based on our exact preferences, and we couldn’t have been happier with what we ordered. Lola went above and beyond throughout our visit and is a real asset to the team. Thank you for the wonderful service, we cannot wait to return.

Have been going here for years but the last couple of visits have been disappointing. Had to return my Chicken and Prawn Yaki Soba because it was cold. It was returned and got another which was hot but the amount of veg and meat was skimpy at best. I know prices have had to increase but higher cost/ lower quantity and quality does not sit well.
My husbands donburi meal was tasty enough but only Luke-warm.
The meals are meant to be cooked fresh over a hot wok but these did not taste freshly made.
Probably they do not need our business as this is a bit of a tourist/well off student trap but the staff used to be attentive and well trained which seems sadly lacking now.

Received a delivery of the chicken firecracker and there was only 2 slithers of chicken in the whole dish. £20 for a bowl of rice and 2 small pieces of chicken is appalling. It’s a joke and a scam!

Went to. Cheshire oaks. Bao bun had a sliver of chicken that was chewy so no filling and katsu chicken had bone. Manager didn’t compensate a penny and when I said I didn’t want an argument in front of others I was told she was quite happy to keep discussing in the restaurant but wouldn’t offer anything !!! I’ve been going years so happy Pho has now opened

Food was cold and looked like it had been sitting for long while. Chicken Ramen had virtually no broth and was tasteless. I feel that less effort is put into meals being delivered. Massively disappointed for over £40. Will be making a complaint directly to restaurant.

Went to Wagamama Clink St today. 3 of us, got served 15 to 20 minutes apart, so all ate separately in effect.
However, the toilets were the worst part, swimming in urine, dirty toilet paper, and no soap in the dispensers. Pretty gross really.

Server was incredibly rude and unwelcoming in Stratford Wagamama feel very let down

Couldn't complain at the time, didn't want to embarass 16yo daughter on her birthday but the £20 duck dish looked nothing like the picture of sliced breast on the menu. The "crispy" sweet potato on top had gone cold and was soft. Shame. The staff were nice but the food was poor quality and I have a bad tummy still, 2 days later. Our local Waggas is better than this one at Bluewater

The food was really good but to be served by two ladies who acted like they had their personalities removed and just gave automated answers and plainly fake smiles just ruined the experience.

I was waiting by the door and they cleared my table then someone came and sat at it then when we sat down we waited 30 minutes just to be served then we orderd both of my friends food come out but mine on the other hand never came out still waiting no toilet roll in toilet never coming here again

We ate at Wagamama’s in Chelmsford today whilst out shopping.
The service was excellent from the person who greeted us at the door to our wonderful server-Klaudia who was extremely polite, efficient and attentive-I can’t praise the service we received from her enough.
I had the teriyaki soba with chicken and prawn, my husband had the new ‘corn’ ribs -delicious, firecracker hot honey fried chicken and wok fried greens. We both had coffees and the ginger and chocolate cheesecake for dessert.
A lovely experience.
Definitely will be visiting again soon 🤩🤩🤩

We visited Wagamama Rushden Lakes on 22/03/2026 for my daughter’s birthday, and Matt made it truly special.

He was polite and attentive, surprised us with a birthday cake, and sang with his colleagues—making it a memorable day for my daughter.

Matthew—keep smiling and keep up the great work!

arrived with my daughter, she had a beto box. She is 7 and an extremely slow eater. my food took well over 35mins to arrive and the even the drinks took 10 minutes. by the time it did arrive I would have had 15minutes max to eat, whilst watched by my daughter who had finished hers so I sent it back. I realise Wagamama state that the food comes when its ready, but even as a home chef I can produce food so families eat together, its ridiculous!

Terrible customer service at the end. An employee chased me down after I left to demand I prove I paid my bill, insisting I show them my email receipt. Very accusatory and uncomfortable. Management needs to trust their customers or check their systems before confronting people." Really poor.

Amazing Atmosphere, Aryan was a lovely waiter I enjoyed my food very much and i was wonderfully welcomed

Ordered a veggie breakfast for £15 and was presented with the worst looking fried eggs EVER! Asked for them to do them over and got sent back the SAME eggs 😓. My 10 yr old daughter cooks better eggs.

I would be giving a five star rating. Sadly, the restaurant has changed dramatically. I have stopped coming to the Paddington branch. Rarely ever come.

I have worked in catering for many years. I believe in a cultural mixed demographic. Wagamama has been famous for having many different cultures, from different parts of the world, working together in their restaurants. Sadly Paddington is now Middle Eastern 99% from what I last saw a few weeks ago. Why? I feel it’s wrong. Kitchen staff as well as front of house, pretty much I’ve seen all 99% Middle Eastern. When other branches like Marble Arch, which I go to now has a fair cross cultural diversity of different cultures, the old style of Wagamama, which I love. If this is the new direction, I will stop coming to Wagamama completely and you will lose me as a customer! I love people from all over the world, not just one culture. You can’t call this racism, This is social domination!

Guildford Surrey branch everyone so friendly nothing too much trouble 💯💯👍 customer service never had a problem

Visited the Wagamamas on west George street - Glasgow. We had the pleasure of Kieran serving us. Kieran was extremely attentive and everything arrived quickly and to great standards. He was extremely welcoming and friendly!