Placed an order…. It never landed. Been trying to get a refund going on two weeks now. I’ve emailed several times with no response back. It's a shame they would lose a customer over $40 bucks. Th... See more
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See what reviewers are saying
Order arrived very soon, quality of the teas I ordered are very good, price is very reasonable. The order came with a little gift. Communication was also quick en very friendly. Great experience!
Company replied
Unreal, was anxious not seeing Paypal but now I'm glad i took the risk, shipment was less than a week "tracked" even better they offer a free shipping option if you don't mind waiting a little lon... See more
Company replied
First time ordering,Paid the invoice,Wmailed them,got a response saying i didnt pay yet,emailed them the transaction id and paid ticket but no response yet, \Turns out itwas the payment system messin... See more
Company replied
Company details
Written by the company
Ayahuasca, Kambo, Rapé, Psychotria Viridis & other Shamanic Herbs from around the world. Ethically sourced & sustainably harvested ethnobotanicals.
Contact info
Nieuweweg 5a , 2033 DK, Haarlem, Netherlands
- www.wakingherbs.com
3.7
Average
54 reviews
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Non human grade stuff
They looks like they sell herbs for human use but be aware. Like they say in the small print, they do not sell human grade stuff. It is not safe.
October 28, 2021
Unprompted review
Reply from Wakingherbs
Dear costumer,
Thank you for your feedback. We are truly sorry to hear that your experience at the time did not meet your expectations.
My name is Majo, and I am currently in charge of Customer Service. One of our main intentions today is to grow and improve, not only in the quality of what we offer, but also in the care and human connection we bring to every interaction.
We would sincerely appreciate the opportunity to be in touch with you, to listen and understand what happened, learn from it, and offer you a proper solution if your situation was not resolved in the best way back then.
Please feel warmly invited to contact us at admin@wakingherbs.com
. Your experience and perspective are truly valuable to us, and we are grateful for your contribution to our growth.
Thank you again for your time and for helping us become better.
Warm regards,
Majo
Waking Herbs Customer Service Team
Much love....
Got my order in about 30 days and they even threw 2 extra samples with my order 👌
I'm 100% satisfied with my order and highly recommend them.
August 25, 2021
Unprompted review
order received promptly and some little…
order received promptly and some little extras which were greatly appreciated and I will continue to use them in the future and recommend to others
June 26, 2021
Unprompted review
Multiple orders made with them
Multiple orders made with them, insanely good customer service, and every time I order from them, they throw in little gifts, sincerely love this store
October 30, 2020
Unprompted review
Great company
Great company. So professional. Trustworthy and definitely reliable. Quality is BRILLIANT. Buying again for sure. 3days from payment I received in UK
Love it!
☮✌☯
October 8, 2020
Unprompted review
Fast delivery
Fast delivery, with good range of products. Will be ordering more from these guys
August 15, 2020
Unprompted review
Great :)
Lovely, heartfelt company! Great products at equally great prices, sprinkled with love! Thank you so much, will be sure to order again :) I love the Netherlands!
August 14, 2020
Unprompted review
Excellence service A++++ Will buy from…
Excellence service A++++ Will buy from them again. The staff were very polite and helpful.
December 17, 2019
Unprompted review
Ok I'm leaving a 4 stars because the…
Ok I'm leaving a 4 stars because the product is amazing. They carry nothing but good quality. However I have a recent concern and the only reason I'm addressing it here on a review is because no body has contacted me back after 4 attempts to reach someone. I ordered some items and it is still in customs and has been there for 2 weeks. I'm experienced with customs & know that after 7 days means it's been seized. I spent good money and would like some closure on if I will have another order shipped or refunded. Please contact me wakingherbs. I really love doing business name your one of the best suppliers I ever had. Please resolve this issue. So the only reason I don't give 5 stars is because nobody has refunded me or contacted me on a possible seized package
December 3, 2019
Unprompted review
GREAT STORE!
Fast delivery (a bit over a week - free delivery) and even got a little gift (a small bag of tea herbs). It was my first time ordering and I am very happy.
October 22, 2019
Unprompted review
Unreal
Unreal, was anxious not seeing Paypal but now I'm glad i took the risk, shipment was less than a week "tracked" even better they offer a free shipping option if you don't mind waiting a little longer
Thankyou so much for the complimentary tea leaves
- Customer
July 29, 2019
Unprompted review
Reply from Wakingherbs
Thank you so much for your kind words and for taking the time to share your experience.
We’re truly happy to hear that the process felt smooth from start to finish and that you felt well informed along the way. Our team always tries to handle each order with care, from communication to packaging, so it means a lot to know this was reflected in your experience.
We’re also glad you enjoyed the little tea gift. It’s our way of sharing a small piece of what we love.
We look forward to serving you again in the future.
Warm regards,
Waking Herbs Customer Service Team
I really like their concept
I really like their concept and allways had good experiences with these guys.
Good vibes to you!
March 16, 2019
Unprompted review
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