Walmart Canada Reviews 

I returned a $400 heater that I didn't use b/c it came too late. That is what I said in a review that Walmart asked me for. They rejected the review! Not I doubt all Walmart reviews.

DO NOT GROCERY DELIVERY ORDER. Edmonton, Kingsway, first time online grocery delivery order. Completed online order at 6 am. Took 10-11 am slot. 10:55 recieved delay of order text.I decided to cancel my order based on this delay recieved on the last 5 minutes of my time window. I called the local store. By voice I'm guessing male, 18-30, first generation Canadian from Indian or Pakistani descent. He hung up when I said to cancel order. RUDE. Everyone else from Walmart I spoke with after this was awesome, from the call center, to the local store assistant manager.

When you logon Walmart Canada site it directs you to Canada or US. I chose Canada and made a purchase through the Canadian website. After I made my purchase they informed me my order was being shipped from the US. I tried to cancel it but couldn’t. My order never arrived and I had to fight with Walmart for a refund. They stated it didn’t arrive because my address was incorrect. I asked what address it was shipped to and it was the correct address. Walmart should not be pushing US companies on Canadians. I find this really deceptive and will never buy from them again.

Waited at customer service at least 30 minutes to return. Only one cashier with one customer for 15 minutes. Other cashier helped another customer and left.

WalMart Canada has Advertised Chapmans Frozen Yogurt at Double the price it should be at??? Chapmans made a Canada wide announcement a few months ago that they would not raise their prices on any of their products for 1 year. Guess what WalMart Canada has decided that they are going to charge twice as much as they should on Chapmans Frozen Yogurts for the next week and Rip Off All they Canadian Customers. Walmart should be charging no more than $3.99 on the Frozen Yogurt deal but have decided to charge $6.97. Yes $3.00 more on a $4.00 item. Why are they not being charged with Price Gouging?? Where is our legal system when we need them??

If I could give zero stars I would. I had someone use my account and my bank card without my permission with their online website. Over $200 gone in baby formula and I don’t even have a baby nor live in the same province as them. They weren’t willing to help me at all. They just told me to go to my bank and dispute the charge.

I bought three items on Walmart CANADA website in one order. The first came as suspected, the second was announced "on the way" next day but never came. The third was supposed to be delivered on Dec 22nd and not only never came but even the tracking number was false. The customer service was a catastrophe, not that the agents did not want to help, they wanted, but the connection was VERY bad, breaking several times in half-words. On top of that the service center must have been outsourced somewhere, because the agents had very heavy accent to the extent of occasionally making them unintelligible. After a long "fight" the first lost item was refunded and the second is still in works. So privately I will never buy anything online from Walmart, as for the official opinion, just be warned by this review.

Walmart toy section is a disappointment. It is so bad in the toy section toys are always in the wrong place or kids have played with them and broke them in the store. It’s worse than target I could name 100 things wrong with Walmart but I won’t. I’m just keeping it fix your toy section.

I placed an online order for a heating pad. It was delivered today. Just what I wanted. Then I opened the box to find that they had sent me a used or returned heating pad. The pad was not folded properly. The cord had been unwound. The cover had been stretched and did not fit properly.
It was returned within 2 hours of being delivered. I will certainly not order online again.

Got my nephew the christmas present he wanted from Walmart Canada online because it stated delivery will be between Dec 19th -Dec 22nd. Its Dec 24th and Zero updates about this package! Wish I had read the reviews beforehand!!! So disappointing!

Worst customer experience ever.

I made an order for the service "Next day poster". Which did not arrive within 4 days for me. And I spent 30 minutes on a call with a customer ( 2 calls), the agent just hung up on me. So end result, no poster, no answer, and the customer line did not call me back. It is not just attitude - it is the company not valuing their customers' time, why should we bring you money then?

i ordered a refurbished Apple IPAD Pro duringing big sales that they took my payment and when i wasn’t hearing anything about date delivered they told me that someone from Wireless Resource (seller would be intouch). They mentioned order being processed. Days later I got a messagethat Wireless Resource cancelled myorder. Wireless Resources said Walmart cancelled my order. Giving me the runaround. I nolonger trust Walmart and will never order again from them

0/5
I ordered from Walmart website.
Package to be here dec 16
Ok

Now I get a message that I ordered from 14322002 Canada Inc ?!?!?.!?!?!.
Terrible.
Package is delayed. They could warn you that B.S is possible

Package is in transit?!?! Where?
No one can answer. Can't get $ back either.

I love walmart products and prices but they refuse to deliver to my apartment 3 times they delivered to the lobby so I so buy from walmart only through uber

Ordered chairs online Nov 11th, returned them with Day and Ross Nov 17th. It’s now December 17th after multiple complaints and requests and promises of a manager call back and escalation team working on this refund issue. Nothing resolved and same promises that a manager will call back. Reported issue to my credit card company who has refunded and started an investigation….BRUTAL AND INCOMPETENT CUSTOMER SERVICE

I ordered prints from Walmart Photo service on Dec. 05, 2025 and they were supposed to be ready in 6 to 10 days. Today is day 11 and it is still showing on Walmart portal that my order is delayed but no date when they will be ready.
This is very bad customer service. If they cannot handle the work they should not offer the service to public.
This is holiday season and everybody wants their order on time.
I will not order from Walmart again.

Terrible service. I placed an order to have the delivery between 4-5pm. No one showed up. aited till 9:00. Waited an hour for customer service. They said the driver decided to cancel the order. They did not notify me. And as of now, the order is still showing pending on their website. This shows how Walmart can not be trusted.

Watch out for Credit Card ID ASSIST.
Be very careful when activating the Walmart Mastercard. During activation, an ID Assist service is automatically enabled, which results in a $20.99 monthly charge unless you notice it and opt out. This is not made sufficiently clear during the activation process.
Most credit cards already provide fraud protection at no extra cost, so discovering a recurring fee for a bundled add-on was both surprising and frustrating. While the details may exist in the fine print, the way this service is integrated into activation makes it easy for customers to enroll without intentionally choosing it.
I recommend reviewing your statements immediately after activation and questioning any charges you did not knowingly agree to. This experience seriously undermined my confidence in the card’s transparency. I have CANCELLED this credit card of my 73-year-old retired senior citizen. Shame on Walmart!

Lack of transparency. When order was put in cart - Shipping charges were not outlined until order was placed. This is a huge huge scam. 1/3 of my order was shipping costs. Walmart - you just lost a big customer BIG!!!. So your loss and I will never use your service again. I thought Walmart was trustworthy. Imagine giving only 30 minutes to cancel an order that they don't even start to ship for 5 days. What a scam. You guys are terrible and you are not what you advertise.

I'd rather give no stars! I just purchased the delivery pass - what a waste of money. In spite of my past online delivery orders being LATE, I purchased the pass assuming that my orders would at least arrive on time. Joke was on me. Of course my first order on this pass, is LATE! I selected the 3-4 pm time slot, it is almost 6pm and I still have not received it. I called customer service, they tried calling the store where the delivery is being sent from and the call was not answered - can you believe that? Ever since Walmart.ca switched to using Uber/Door Dash drivers it has been problem after problem. Good luck if you live in a building. Your order could be left unattended at the elevators, possibly on your floor or alternatively, in the lobby, on the ground level - again, unattended. These scenarios are, provided they arrive at all. Most of time they are just late - unfortunately, being on time is not the norm. If the order is late, regardless of the original time slot, the customer service agent will at least reassure you that the order will be delivered by the end of day. This Walmart location is open until 11 pm. I guess I now have to wait until 11 pm to get my order!
UPDATE: I just received my order 8:07 pm - guess I should have chosen 11 am to get it for 3 pm.